VERY disappointed. REALLY wish I had read the reviews first. Wish to return 2 pairs of shoes which I do not believe to be GENUINE leather and do not believe are' lined with cotton' Tried to sen... Voir plus
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Lisez les avis des autres
Bought lights from civaro as looked for scandi look, said origin Sweden, on purchase received tracking saying China, goods arrived damaged, was send replacement, arrived damaged again, then was told t... Voir plus
L'entreprise a répondu
Appalling. Lamp masquerading as Scandinavian arrives from China and bears no relation to the photo. Cheap tat. 25% refund promised but I am having to chase. If refund does not materialise I will be... Voir plus
L'entreprise a répondu
I have a special area for dining, l wanted a work of art, not just a light. I basically hunted down the right light for me on the Internet. I wanted unique, classy, practical, quirky ..eve... Voir plus
1,9
Bas
53 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Wrong Colour sent to me
The Ornament is Good but the colour is much darker than shown on the website. Not quite what I was hoping for.
26 juillet 2025
Avis spontané
Flimsy and dented
The item looked beautiful in the pictures, but unfortunately it didn’t meet my expectations in person.
17 juillet 2025
Avis spontané
not happy
not happy, received after the period pointed in the website and not even the full order
24 juillet 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Feeling that your concerns were not taken seriously and that our communication came across as patronising is understandably upsetting, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how customer concerns are handled to ensure that our service is respectful, supportive, and focused on resolving issues more effectively in the future.
Please accept our sincere apologies for the disappointment caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Banned from our design network
Banned from our design network
This company is one of the worst. Ignorant, unresponsive, cheap products from China that arrive way beyond delivery date provided, and then arrive broken. And then hide away and don't send replacements or give refunds.
Buy from them at your own risk and misery
21 juillet 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Receiving products that did not meet expectations, facing delays in delivery, and then feeling ignored when seeking support is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, shipping timelines, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Over a month since I ordered
Over a month since I ordered, not received, every few days customer service say they will check where it is. Asked for a refund several weeks ago and get excuses every week that they will investigate where the parcel is and then never get back to me. No refund ever received. Feels very much like a SCAM. definitely advise to avoid if you never want to see the product or your money again.
18 juillet 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Waiting over a month without receiving your order, being promised updates that never arrive, and then not receiving the refund you requested is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how delivery tracking, refund requests, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
If I could have given no stars I…
If I could have given no stars I would.back in feb I ordered a rug needless to say it never arrived, after numerous emails to a support centre with a .co.uk email giving numerous excuses for the delay I realised I had been scammed. I lost over £200 pounds to these people. Do not touch them, I got this company on a google thumbnail photo of what I was looking for, they should not be allowed to trade on google or any other site.
Like to add to following a reply from these people some 6 months of not answering emails. This email is full of as before empty promises.they emailed me offering a 50%refund if I amended my review here. I refused Sking them to send me the item I paid for or a full refund. They agreed a full refund , I said I would update this stating they had paid me back. On 15th Jan I advised them to send it on a gift card giving 14 days. No surprise silence and no refund. On 28th jan I emailed giving them 7 days to sort once and for all.i got an email on 29th saying they were investigating and would reply within 48 hours at the latest investigating what ,had already agreed a refund, again more games from them. 7 days now up and surprise nothing. I think it's quite clear what these people are I havevdone this to warn people .as I said before should not be allowed to advertise on google.
7 février 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Waiting months without receiving your rug, receiving repeated excuses instead of clear updates, and then feeling scammed is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how orders, delivery timelines, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Always Great
I’ve placed a few orders now and have never been disappointed other than this one. Everything always arrives just as pictured, but this time all of the vases i orders were cracked and it took 1 week for them to send out new ones
17 juin 2025
Avis spontané
Very happy with my order on civaro!
25 mai 2025
Avis spontané
Received a cheap and faulty product…
Received a cheap and faulty product which took ages to come. I had to chase and my order was stook at 'processing' for over a week. When the light finally arrived it did not look worth the price paid, the outdoor light came with a bulb not suitable for outdoor use, and did not look like it would even suit UK wiring and surprise surprise it doesn't work. I emailed my issue and someone responded the next day saying that they could re-send me another product. I advise I could not wait and wanted a refund instead, since then my emails have been ignored. I tried calling the Swedish number and the call went ignored, I then messaged the number on WhatsApp who advised the phone lines we're not working, all very convenient.
This is not a UK business and is not a reputable company. Avoid and save your money!
20 mai 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Waiting for your order, receiving a product that did not meet expectations, and then feeling ignored when requesting a refund is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality, delivery timelines, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
SCAM
SCAM
Received a cheap and nasty polyester product, nothing like the one ordered. No reply to emails asking for refund.
10 mai 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Receiving a product that did not match your expectations and then not receiving a response to your refund request is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product quality and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
Still awaiting order
Still awaiting order
Tracking still states ‘processing’
Informed by customer services delivery would be last week at the very latest
23 avril 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Waiting for your order while the tracking remains at “processing” and then not receiving it by the promised date is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how delivery timelines and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case
Purchased 3 lights from this company…
Purchased 3 lights from this company was sent 3 totally different products. Initially their support was very responsive and said they would send replacements. These never arrived and then stopped answering emails or the phone. Now started a chargeback through the bank to get my money back. Avoid.
14 mars 2025
Avis spontané
Réponse de Civaro
We are very sorry to hear about your experience. Receiving the wrong products, being promised replacements that never arrived, and then not having your emails or calls answered is understandably frustrating, and we regret that you were left dissatisfied.
Your feedback is important to us, and we take it seriously. We will be reviewing how product accuracy, replacements, and customer communication are managed to ensure greater transparency and reliability in the future.
Please accept our sincere apologies for the inconvenience caused. To help us resolve this matter directly, we kindly ask that you provide us with your email address so we can reach out to you personally and follow up on your case.
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