Clarkes Estates Avis 

Great communication. Helpful staff. They made the process hassle free. Would highly recommend.

Purchase went through well in the end but felt we had to keep chasing to get answers. The start was very good got a viewing within a couple of days. Nice touch though the box with useful items thank you.

Professional, very nice Customer service.

Paul was very helpful and professional throughout

Very good, Paul was very helpful.

Clarkes have done an excellent job in renting out my property. It went very smoothly.

Very helpful regarding options available to us following a long term when the property was rented. The whole process was undertaken faultlessly despite difficult circumstances

Very professional and helpful

All good, lots of enthusiasm did what they said they were going to do.

Very helpful, knowledgeable staff and any problems or concerns we had they all put us at ease. Thank you to all the staff at Clarkes Estates.

Just a quick email to say thank you for all your hard work, we have been really impressed with Clarkes from the start and every thing felt really easy and straight forward in terms our purchase and sale.

My partner and I are first time buyers and we have dealt with many estate agents during our property hunt who have always shown the upmost respect and courtesy. After all, we’re the customers.

Our first dealing with Clarkes has resulted in absolutely disgraceful customer service, not to mention that we are dealing with a Director of this company who should be showing an example to many employees and customers alike.

The person in question was rude from the start. Extremely pushy, trying to manipulate my partner as if she’s an easy target and ultimately disrespecting us. We are young first time buyers, we’re not experts in the field, we are the ones with your pay check and ultimately, you need us to keep your job (customers).

He sounded desperate and scared, and in such unknown times in which the property market is clearly unstable, I would expect a little more care to be taken with customers, especially first time buyers.

From a Director of a reputable Estate Agents I did not expect such immaturity and arrogance. Plus the audacity to claim that the property market is, and I quote, “exploding”.

We are looking to get in multiple years of debt so that we can land our dream home and start a our lives together and all you are concerned about is a sale.

As I can’t attach photos, here is the transcript of the email:

“[Partners name] this is ok with me, however I now have concerns about both your intentions and if we arrange this, your viewing being cancelled when the property is sold to another party. Is this really what you want to do? ... you want to push it off by somewhere between 2-4 weeks? Right when market activity is exploding?
This seems somewhat at odds with an excited purchaser who wants to buy a property.

Please just level with me [Partners name] …. Do you want to take this further? If so, you need to find a way to be viewing it in the next day or so, placing and offer and getting solicitors working on a purchase early next week. Pushing this off until June is somewhat pointless.



What’s the picture please?

Paul”

Paul and his team give a good friendly and efficient service.

over many years I have always found Clarkes conscientious and professional.
Would never hesitate to recommend them for sales or lettings.
David

We bought through them and they were very loyal to their Vendor whilst being very helpful to us.

I was very satisfied with Clarkes friendly and professional approach to selling my house. Plenty of viewings from the start meant that I sold the house very quickly. Thank you.

We put our bungalow on with Clarke's in August to have a first buyer making an offer in October. Which unfortunately fell through .and to our amazement Marcus then sold it for us again 5 days later so the stress was over.
They have given us an amazing service all the way through and i would highly recommend them especially marcus. thank you very much to all the staff at Clarke's .

Clarkes have been my letting agent, coming up to year now and I cannot fault them. They processed papers quickly to get me in my property and once in they have always answered emails fast and got things sorted for me whenever an issue came about.
Fantastic letting agent and would highly recommend!

Very professional estate agency, easy to communicate with, always ready to answer questions. Quick in response if there’s any problems and even quicker with a check back if we’re happy. Been with Clarkes 3 years now and couldn’t be happier. Well done!

Very relaxed experience buying with Clarkes. Any question we had was answered quickly and there was never any pressure on any part during the process. We enjoyed viewings at our own pace and in our own time, and the agent was incredibly friendly, easy going and approachable with any questions we had. A great experience buying!