Juste le service client à revoir
Le site et bof on comprend pas tous y'a auqu'un suivi de commande après achat, le client et un peut perdu. J'ai même cru m'être fait arnaquer mais au bout de quelque jour on résoit un mail du transporteur qui rassure et après le produit en lui même c'est de la super qualité c est nickel c est juste la relation client à revoir
Réponse de Clawlab Europe
Thank you so much for your honest and detailed feedback, we really appreciate you taking the time to share your experience.
We’re sorry to hear that the website and lack of order tracking caused some and uncertainty after your purchase. That’s definitely not the experience we want for our customers, and we completely understand how that could feel frustrating. We’re actively working on improving both our website clarity and tracking updates to make the process smoother and more reassuring from start to finish.
That said, we’re truly delighted to hear that you’re happy with the product quality “spot on” is exactly what we aim for!
Your feedback is incredibly valuable and helps us improve, especially when it comes to communication and customer service. If there’s ever anything you need or if we can assist further, please don’t hesitate to reach out, we’re here to help.