Jordan was originally booked for an earlier date but, as my car battery was dead, he advised that he couldn't do the best job, so the appointment was rearranged without issue. When Jordan came for... Voir plus
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Lisez les avis des autres
Ben arrived on time, did an excellent job deep cleaning the inside. Very professional. Lovely cherry smell. Odour free. Could eat your dinner off it. Great stuff. Would definitely recommend
L'entreprise a répondu
Adam H was on time, explained the process and was professional in the customer experience. Adam worked hard and did an outstanding job externally and internally on my car resulting in a show room stan... Voir plus
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I booked a deep clean for a very neglected Ford Ecosport. It now looks amazing thanks to Andrew's very high standards of work- both the interior and exterior of the car. It is now ready to sell! I am... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Clean Me is a mobile car wash marketplace app that allows you to book a local mobile car valeter or detailer to come to a location of your choice.
Coordonnées de contact
85 Great Portland Street, W1W 7LT, London, Royaume-Uni
- admin@cleanme.co.uk
- cleanme.co.uk
4,6
Excellent
2 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mark arrived on time & cleaned…
Mark arrived on time & cleaned efficiently.
Friendly & polite - will use again
13 avril 2026
Avis spontané
Réponse : Clean Me
Hi Allan,
Thank you for your feedback! We’re glad Mark arrived on time, worked efficiently, and provided a friendly and polite service. We really appreciate your support and look forward to seeing you again.
Kind regards,
Clean Me Support
Réponse : Clean Me
Hi Anastasia,
Thank you for your feedback! We’re glad you were happy with the great clean and found the service polite and efficient.
Kind regards,
Clean Me Support
Excellent service!
Excellent service!
My car was immaculate and Justin was very friendly.
I will definitely use them again.
11 avril 2026
Avis spontané
Réponse : Clean Me
Hi Morwenna,
Thank you for your feedback! We’re delighted to hear Justin provided an excellent service and that your car was left immaculate. We really appreciate your support and look forward to seeing you again.
Kind regards,
Clean Me Support
Made my car looking new the valeter had…
Made my car looking new the valeter had a good eye for detail. Will use again. Definitely recommend
13 avril 2026
Avis spontané
Réponse : Clean Me
Hi Peter,
Thank you for your feedback! We’re glad your car looks like new and that the valeter’s attention to detail impressed you. We really appreciate your recommendation.
Kind regards,
Clean Me Support
Great service
Great service. Proper thorough job done by the two men who took a real pride in their work. They took nearly 2 hours and left the car spotless. Will definitely use again.
12 avril 2026
Avis spontané
Réponse : Clean Me
Hi Keith,
Thank you for your feedback! We’re delighted to hear the team provided a thorough service and took real pride in their work. We really appreciate your support and look forward to seeing you again.
Kind regards,
Clean Me Support
polite punctual and friendly… did an…
polite punctual and friendly… did an excellent job
would use again 👍
12 avril 2026
Avis spontané
Réponse : Clean Me
Hi Julia,
Thank you for your feedback! We’re glad you were happy with the polite, punctual, and friendly service, and that you’re pleased with the excellent job. We really appreciate your support.
Kind regards,
Clean Me Support
Fantastic
What a fantastic service, left my car in show room condition recommended any time.
12 avril 2026
Avis spontané
Réponse : Clean Me
Hi Mick,
Thank you for your feedback! We’re delighted to hear your car was left in showroom condition and that you’re happy with the service. We really appreciate your recommendation.
Kind regards,
Clean Me Support
Extremely conscientious work
I booked a deep clean for a very neglected Ford Ecosport. It now looks amazing thanks to Andrew's very high standards of work- both the interior and exterior of the car. It is now ready to sell! I am really impressed- extremely conscientious work throughout. I highly recommend CleanMe and will definitely use them in the future.
12 avril 2026
Avis spontané
Réponse : Clean Me
Hi Sue,
Thank you for your feedback! We’re delighted to hear Andrew delivered such a high standard of work and got your car looking amazing and ready to sell. We really appreciate your recommendation and look forward to seeing you again.
Kind regards,
Clean Me Support
On a miserable day… Chris brought my…
On a miserable day… Chris brought my car back to life after children and storms made my poor car very sad. Very quick efficient and friendly service.
12 avril 2026
Avis spontané
Réponse : Clean Me
Hi Shirley,
Thank you for your feedback! We’re delighted to hear Chris brought your car back to life and provided a quick, efficient, and friendly service.
Kind regards,
Clean Me Support
Réponse : Clean Me
Hi Michael,
Thank you for your feedback! We’re glad you’re very pleased with the result and found the staff friendly.
Kind regards,
Clean Me Support
Réponse : Clean Me
Hi Michael,
Thank you for your feedback! We’re glad you were happy with the efficient service and that your car was left clean and tidy.
Kind regards,
Clean Me Support
Josh did an interior and exterior deep…
Josh did an interior and exterior deep clean on my vehicle. I’m very pleased with it and would recommend him.
11 avril 2026
Avis spontané
Réponse : Clean Me
Hi there,
Thank you for your feedback! We’re glad to hear Josh delivered a great interior and exterior deep clean and that you’re very pleased with the result. We really appreciate your recommendation.
Kind regards,
Clean Me Support
Appauling , do not use this company !!
I booked for my van to have a deepclean . The cleaner only accepted the job on the morning that he was due here but asked me to move the clean till the next morning .
I messaged the operative on the morning he had arranged with me as didnt turn up and didnt reply to my message.
I waited 2 hours for him to arrive before cancelling and i have to pay a £25 cancellation fee . Disgusted
12 avril 2026
Avis spontané
Réponse : Clean Me
Hi Rachel,
We’re very sorry to hear about your experience and completely understand your frustration regarding the delay and lack of communication from the operator. This is not the standard of service we aim to provide.
We would also like to clarify that the £2.50 service charge has already been refunded to you by our customer service team. This is not a cancellation fee, and no cancellation fee has been charged by Clean Me in relation to this booking.
We appreciate you raising this, and we’re sorry again for the inconvenience caused.
Kind regards,
Clean Me Support
fantastic!!
can’t believe what a terrific job matt did. the cars are shining! thank you so much!
11 avril 2026
Avis spontané
Réponse : Clean Me
Hi Margery,
Thank you for your feedback! We’re delighted to hear Matt did a terrific job and that your cars are shining. We really appreciate your kind words.
Kind regards,
Clean Me Support
Gabriel communicated very well
Gabriel communicated very well. We knew when he was arriving. He was friendly and efficient and I’m really pleased with the results. Will definitely recommend.
9 avril 2026
Avis spontané
Réponse : Clean Me
Hi Fay,
Thank you for your feedback! We’re glad Gabriel communicated well, arrived as expected, and delivered a friendly and efficient service. We really appreciate your recommendation.
Kind regards,
Clean Me Support
Company is a shambles
Company is a shambles.
Booked in for 2 cars to be done. One on Friday and one on Saturday. The guy messaged asking to do them both on bank holiday Monday at 9am. So I agreed to try make it easier for him.
On the day he messages saying he’s running late and had some van problems. So I stayed in and waited. He never came.
He apologised again and said next weekend. I agreed.
He came I handed him the keys and went back to work and told him I’ll be back at 1 as agreed to do the 2nd car.
He gets his vacuum out ready and opens 3 doors and the boot. He then proceeds to lock himself in the back of his own van for over half an hour.
His misses then rocks up and lets him out to which he packs his vacuum away shuts my doors and posts the key and leaves.
He cancelled the job saying unsuitable weather due to hail. When it was bright blue skies.
I forwarded it all to clean me and they gave a generic response. Never seen anything so comical and moronic in all my life. Natural selection is a real thing and I witnessed it on my security cameras today.
If you do decide to use cleanme do not use Christopher M. As much use as a chocolate fire guard.
11 avril 2026
Avis spontané
Réponse : Clean Me
Hi Ash,
We’re very sorry to hear about your experience and the disruption caused across both bookings. This is not the standard we expect from any operator on our platform.
We understand your frustration, and we want to confirm that this is not the level of service we aim to provide. This feedback has been brought to our attention and will be reviewed internally.
We’re truly sorry we did not meet your expectations on this occasion.
Kind regards,
Clean Me Support
Really friendly and kind
Really friendly and kind - did an amazing job getting the mould out of the car. The car looks amazing inside now!
11 avril 2026
Avis spontané
Réponse : Clean Me
Hi Achvini,
Thank you for your feedback! We’re delighted to hear the team were friendly and kind and did an amazing job removing the mould. We’re glad your car is looking great inside again.
Kind regards,
Clean Me Support
Fantastic service!!
Fantastic service!!! Johnny B came to my property and valeted my filthy car, we have not long moved house so the car has done many tip runs and was in need of a thorough clean! Johnny was lovely and professional and done a brilliant job both inside and out! My car is good as new and smells great!! Thanks so much! Highly recommended
11 avril 2026
Avis spontané
Réponse : Clean Me
Hi Nikki,
Thank you for your feedback! We’re thrilled to hear Johnny B provided a brilliant and professional service and got your car looking and smelling like new again after a busy move. We really appreciate your recommendation!
Kind regards,
Clean Me Support
We had a great service from James
We had a great service from James! He was really thorough and you can tell he takes real pride in his work. Would definitely recommend.
11 avril 2026
Avis spontané
Réponse : Clean Me
Hi Lily,
Thank you for your feedback! We’re delighted to hear James provided a thorough service and takes real pride in his work. We really appreciate your recommendation.
Kind regards,
Clean Me Support
Worst Valet I've ever seen
Id give NO stats if possible. Worst Valet ever. I paid for Deep clean interior which give 2-3hrs to do. Alfer 40 minutes was told they had finished. They had not Shampooed he seats, Floor and mats, in fact they had not even vacuumed under the mats. There was dirt and marks all over. No attempt to clean 80% of the car. Not sure what they used on the dash and my Android Auto Screen as it looked worse than before they started. I used to valet (12 years) to Show standard years ago and this was the worst valet I've seen. I would have given the staff a warning if they had done the quality where I worked. I had to get a refund and the blokes didn't seem to care when I told them it was rubbish and didn't want to see what I wanted to show them what was wrong, and there was lots wrong .
Not cleaned the Seat belt plastics, under the sun visor, under seats and metal runs, inside the door pockets, round the gears stick, back of the Steering wheel and lots more
Terrible service and I would not recommend. I didn't ever get full refund as still charged for the service charge.
4 avril 2026
Avis spontané
Réponse : Clean Me
Hi Simon,
We’re very sorry to hear about your experience and the issues you encountered during the service. This is not the standard we aim to provide, and we completely understand your frustration given the condition of the vehicle after the clean and the overall experience you’ve described.
We’ve checked your case, and the service charge for this booking has been refunded. This should reflect in your account within 5–10 working days.
Regarding the second booking, as a dispute has already been reviewed and a final decision made, we’re unfortunately unable to make further changes to that outcome. Once a final decision is issued through the dispute process, it cannot be reopened or revised.
We do understand this may be disappointing, and we sincerely apologise for any inconvenience caused.
However, we truly appreciate you taking the time to share such detailed feedback. Comments like yours are important to us as they help identify operational issues and areas where we need to improve both service quality and consistency.
Kind regards,
Clean Me Support
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