Cleopatramask Avis 

They will not send me a return label or even tell me how to return my item. I’ve been emailing with them over a week and keep getting same generic response. I’ve tried calling the number and it’s a recording!

I bought the Cleopatra mask in good faith as a birthday gift. I was initially impressed with the UK-based website and also some reviews I had read. LED therapy was a new home treatment option for me. I became suspicious when the parcel did not arrive in a reasonable timeframe for a UK-based company. On enquiring, I was surprised to read that they had lost my details of the purchase and could not confirm my mask had been sent.

I researched the company more thoroughly and decided to change my mind about the purchase as I had been misled by the information on the website. So, when the mask finally arrived (from China) I refused delivery and diverted it back to the sender. By this time many emails had been exchanged with a Customer Services representative named Tiff. I requested a full refund.

The tracking shows evidence of my parcel refusal and yet I am still not receiving a refund. They will not issue a refund until it arrives back at their depot. I have lost confidence that they will even acknowledge receipt of the mask at their depot.

Tiff is extremely polite, but you don’t seem to get any resolution despite her stating that my case was being dealt with urgently. I have now sent 19 emails! I have lodged a dispute with my payment company and am left in limbo. My refund should not be withheld until they receive the parcel back as I did not accept it and judging by the Trust Pilot reviews here they often don’t acknowledge its return or they say that it's damaged.

So, before deciding to purchase the Cleopatra Mask, please consider these points.

Over 90% of the reviews on Trust Pilot are 1*.

A researcher looking into the claims of LED masks considers this particular mask to be a ‘Hard Pass’ (scroll towards the bottom of her webpage). Her website is called Goalstogetglowing under LED Face Mask Research blogpost.

The 30% discount keeps resetting itself and it seems to always be £300 which is a lot of money. The price massively exceeds the price you can pay directly from the Konmison company based in China on the website Made-in-China (USB Cleopatra 7-Color LED Photon Therapy Face Beauty Mask). I understand that businesses sell their products at a markup but, still, I think it's worth knowing that Cleopatra.com is a reseller of a widely available product when making an informed decision.

You will notice some positive reviews on various dermatology/skincare websites but, on closer inspection, you realise they could be sham websites as they do nothing more than promote a handful of blog posts.

I note there are many positive reviews on the Cleopatra website, but looking at all the information in the round, I don’t think this product is doing exactly what is best for me and at a reasonable price.

This is my personal experience and that is all I can comment on, but I felt it important to highlight some extra information that I did not have when I was trying to make an informed decision, (and I would have appreciated at the time), about the best LED mask for me. With this purchasing decision, I have been misled. However, the LED home-mask evidence is clear that they can be a wonderful addition to your skincare.

I hope you find this information helpful.

The company is a scam. Let you think they are an American company with a exclusive product. The product is made in China by a company name Konmison. You can buy the product. Just tap Konmison Model LB248. Sold for $48. The return address in the USA is a PO Box. I discovered all of that right after I placed my order (should have done better research). Ask to cancel the order. The bot said it couldn’t because it was already sent, which was not true. It departed 3 days later from the factory in China. They make you pay for the return and only reimburse once they receive and inspect with no guarantee they will receive the order… their address being a PO box, I can envision what kind of nightmare it will be. I did file a claim with my credit card company for fraud.

This is a scam! It is not FDA approved as a matter of fact they say do not use this specifically. Be careful! They sent a fake tracking number and the phone number is a fake no one answers.

Total scam. Do not buy from this company. BBB has rating of F.
To return they want you to send mask to Staples. Cleopatra Co. never picks up returns per BBB reviews - which explains no refunds.

I ordered mine direct from the cleopatra mask company in the US. When I received it the box had been broken during deliveries and the case was dirty and mask cracked. I contacted the company and sent it back for a replacement which I received three weeks later due to Christmas rush and international destination (Australia) the product is top notch quality the customer service was amazing and it is exactly as the dermatologists and online reviews described. The price was up there with conversion to around 500 +aud but worth every cent.

Absolutely trash company! Received my order USED face mask was all oily inside and scratched up. The red light turns orange after a few minutes who knows what kind of light it is.Reached out the company and still trying to receive a refund there’s one costumer service agent who replies to all emails and the phone # is fake on the website. PLEASE DO NOT ORDER FROM THEM! I wish I would have just spent more money with a reputable company. Oh and the mask itself is just bulky heavy and uncomfortable to top it off! I have a $300 piece of garbage and can’t get a return label or refund from this shady company.

Why is this Chinese company still allowed to advertise?
Operating out of a Staples Office Supply store in Cedar Rapids, Iowa, they're cashing in on the online nightmare of stalling and misleading and fraudulent operation. Folks, before buying anything, look at the public reviews, other than their site postings, and if there's complaints, don't buy!

This is a fake company.... Goodle number with no response or message. They are all over tiktok with fake reviews... They are Google top search in sponsor ads. Ordered one, never came, zero reply from company... Do not ordered... I believe it's a foreign company... The fake tracking order says it's international... Tracking number is fake, no company associated with it

Do NOT buy from this company. I ordered a Cleopatra mask and then chose to cancel the order within a few working hours. The cancellation request was acknowledged and confirmed initiated via an email response from what appeared to be an AI bot called Tiff. The bot advised that my refund would be processed within a few days however it must be designed to draw out the interaction without actually solving anything. There is no way to contact a human as the phone number listed on the web page is not recognized. A Staples in Cedar Rapids, IA was quoted as their business address. After over a week of corresponding with Tiff by email and raising their awareness to my suspicions of fraudulent behavior, I am yet to receive my refund nor product. So I have had to dispute the charge with my credit card company.

i bought a mask and three months later it broke and no one returns my calls or emails
please do not purchase

Someone needs to shut this company down. They are a scam. Mask stopped charging after 6 months. Robot email responses. Do not buy.

Scam company. No costumer service. Defective product after a few months. Which, by reading the comments here sounds like I may have been lucky to even get that! Wish I checked here first

Complete SCAM. Recently bought one mask for my wife. After several tries to contact them both on phone and email I had to report to to the bank. The send you a couple of emails but they never respond back once you buy the mask. DO NOT BUY. Also all the reviews and articles much be generated with AI and fake

Do NOT buy from this company. I ordered a Cleopatra mask and received a defective one. It does not have blue/green charging lights. I have had difficulty getting it to charge, even with different chargers. I contacted customer service and interacted with an AI bot called Tiff. The bot is designed to stretch out the interaction without actually solving the problem. There is no way to contact a human. A Wyoming location appears on my credit card statement and a Staples in Cedar Rapids, IA is listed on the web site. After days of backing and forthing with Tiff by email, providing a video of the malfunction and a screengrab of their own policy, I requested a replacement and was met with silence. After reinitiating contact, I again requested replacement. With no commitment to replace, I twice requested a refund and got silence. So I have just disputed the charge with my credit card company, received a temporary credit, and need to wait 90 days to see what happens.

never received my mask or my money back.
In July i ordered my mask today it is 14th September still have not received my mask. I emailed them multiple times nothing happened yet. if they return my money or give me mask i will change my review. I have paid 300$ for this mask.my order #CM2115549

Completely a scam. Mask stopped working after 6 weeks. an AI bot responds to emails and will not provide a refund or an RA number for an authorized return even with in the guarenteed 60 days
DO NOT PURCHASE

At first I loved the mask but it stopped working after a month of use. After months of emailing back and forth I still have not received a refund. This company is 100% a scam. Additionally, the reviews on their own website are of course fraudulent. I’ve tried to leave a review to warn others and it does not post.

Cleopatra Mask offers a 60-day guarantee and warranty. My mask stopped working after 5 uses within two weeks of receiving it. I reached out to customer service to get a replacement or refund. They will not agree to either. Over three weeks, I have sent them videos, photos, and documentation that the mask does not charge. They stopped responding to me, presumably in an attempt to run out the 60 days. I sent a form letter from my bank as a courtesy and finally got a response. I have resent all the documentation again, and still, they will not allow me to send the mask back for a refund. (I have no desire to get a replacement at this point.)

I purchased the mask February 17. It arrived March 1 - I used it daily until May 2 when it stopped dead. I have reached out to the company NUMEROUS times. Initially they asked for a video (!) of it not operating - which I did TWICE. I have emailed and attempted to call - to no avail. Save your money!!!