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Lisez les avis des autres

Noté 1 sur 5 étoiles

The worst people I have ever dealt with, crooked as they come. Loaned money in a Province not licensed to loan in. Reported them to our Regulatory and Licensing Board.

Noté 1 sur 5 étoiles

I have an existing loan with ClickLoans and wanted to refinance to purchase a business as an investment. It has been 6 weeks since my initial enquiry, and I still have no real confirmation of updates... Voir plus

Noté 2 sur 5 étoiles

Like many of the other reviews, Click Loans drew me in with a competitive interest rate but have slowly raised this to the point it is no longer anywhere near competitive. Still no word from them rega... Voir plus

Noté 1 sur 5 étoiles

Avoid Avoid Avoid Avoid Avoid using Click Loans they will start you on a low rate then bump it up even when the reserve bank is on hold absolute low life company..And a message to Click Loans do not t... Voir plus

À propos de l'entreprise

  1. Société financière non banquière
  2. Conseiller financier

Informations provenant de diverses sources externes

Click Loans is an Australian owned business that was created to provide a great online home loan experience. While we are an online based business, we are real people based in real Australian cities, and are always available to chat, talk, message or video call anytime you want. You'll notice our website isn't about lead generation but focused on providing Aussie home owners with a great online home loan experience. Start with our preliminary 8 question rate quote. It generally takes less than 60 seconds. Whilst Click Loans has been backed by some of Australia's largest technological and financial institutions we'd like to think we are a small business at heart with a real focus on a great customer outcome.


Coordonnées de contact

1,2

Mauvais

TrustScore 1 sur 5

108 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucune trace de demande d’avis

Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Round 2: My second experience with the Click Loans team.

I am a returning customer and it certainly was a great experience, advice was sound, got great results. I highly recommend Sam and his team if you need financial advice, they do the majority of the work so you cannot go wrong.
A professional, trustworthy and very knowledgeable team.
Thanks a million

Jen

31 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Jen, Thank you for returning to Click Loans. It's great to know our customers will continue to use Click Loans and are satisfied with their experience. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Applied whilst sitting on the couch!

I applied whilst I was on the couch watching tv one night. Easy process, able to upload docs, including photo of driver's licence, quick response time, quick turnaround time on house valuation through to final approval.

Lots of documents to sign and get witnessed by a JP or similar - lots of paperwork in general. But at least that was the only reason I needed to leave the house in relation to the refinance.

30 mars 2016
Avis spontané
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Réponse de Click Loans

Thank you for your review. I'm glad you found our process so simple and enjoyed the experience of doing it all in your own home. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Above and beyond service of excellence

Samantha was engaging .. Extremely Helpful .. Respectful and professional right from the first contact .. She kept in touch every step of the way and made stepping through the process an absolute breeze .
On the day of signing Samantha went out of her way to meet me away from the office and ensure I was happy and comfortable with the jargon and complete understanding of the terms of the agreement . An absolute pleasure to work with as a customer of the service and would highly recommend herself and click loans to anyone considering finance or refinance.
Thank you once again Samantha, the company are lucky to have found you .

24 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Jocelyn, Thank you for your positive review. It's great to hear how professional and helpful Samantha was. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Excellent customer service. Very happy customers.

Would highly recommend to anyone. Our loan was quite complex & could have easily been put in the too hard basket. My husband & I are self employed & this bank were the only ones interested in helping us. They went above & beyond my expectations. You really don't get service like this anymore. I'm very impressed.

19 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Janelle, Thank you very much for your review. It's great to hear that our team went beyond your expectations to help you get your loan settled. We pride ourselves on our customer service and its great to hear from our happy customers. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Good on-line experience

I really liked that the process was all on-line and the interactive messaging is a really good idea. You can see what is there, what is missing, etc.

Would definitely recommend ClickLoans.

16 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Des, thank you for your review. I'm glad you liked our online process and enjoyed your Click Loans experience. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Great rate & service, quick & easy online application~Highly recommend

We refinanced our home loan through Click and Sarah was amazing. The time frame from start to finish was very reasonable and Sarah kept us informed and followed through with any requests we had in a timely manner.
I have recommended Click to my friends and family and would recommend Click to anyone who wants a hassle free loan experience.
Thanks Sarah for making this an easy transaction and adding that personal touch.
Keep up the great work

14 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Leah & Trev, It's great to hear that you enjoyed your Click Loans experience and that Sarah was so helpful. Thank you for recommending Click Loans. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Great rate and service

Worked really well for us. Staff all helped to get everything through smoothly and efficiently. With the rates it's hard to beat.

10 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Naomi, I'm glad we could get you a great rate and that our staff helped you every step of the way. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Great service, fast processing, and an easy online application

We used ClickLoans for our first mortgage to buy an apartment. The online application was very easy and the customer service was great. Our account manager was on top of everything the whole way - especially when the timing was tight. I would definitely recommend them.

9 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Piroska, thank you for your review. I'm glad we were able to assist you the whole way through your mortgage process. I will pass these kind words onto your account manager. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Great service

We received fast efficient online service from friendly staff. Any delays were largely down to us organizing the rquired paperwork. Once the loan had been approved, I found the paperwork involved in taking up the loan voluminous and complex but this may be the case for any online only lender.

9 mars 2016
Avis spontané
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Réponse de Click Loans

Hi Peter, It's great to hear that we were fast and efficient in helping you secure a new loan. Thank you for choosing Click Loans. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

So helpful would highly recommend

Simon was amazing. He helped me the whole time and always kept me informed. Would recommend them to family n friends. thanks click loans and most importantly to simon. He def looks after people and is so good in what he does

29 février 2016
Avis spontané
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Réponse de Click Loans

Thank you for your review Mel. It's great to hear feedback on how helpful your Home Loan Concierge was. Thank you for choosing Click Loans. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

online convenience

The process of starting the application was simple and easy.
The follow up conversations were informative and importantly there was never any pressure applied to make decisions.
The time frame from start to finish was very reasonable - the only frustration was my original lender taking so long to settle.
I would recommend click to anyone who wants a hassle free loan experience.

29 février 2016
Avis spontané
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Réponse de Click Loans

Hi Peter, Thank you for your review. I'm glad you found our online platform very simple and easy. Thank you for your support. Kind regards, Alex @ Click Loans

Noté 1 sur 5 étoiles

Disappointed with Clickloans

Their policies are great. But very bad staffs. I faced very bad situations because of the loan approval team.

28 février 2016
Avis spontané
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Réponse de Click Loans

Hi Narid

We are sorry to hear about your experience with Click Loans. We are currently investigating this incident and will contact you about the outcome soon.

Regards
Ira @ Click Loans

Noté 5 sur 5 étoiles

good choice

Thank you to the team at click loans on helping me refinance , was a very easy process and the team wete great

28 février 2016
Avis spontané
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Réponse de Click Loans

Hi Michael, Thank you for the review. I'm glad you found the refinance process very easy. Kind regards, Alex @ Click Loans

Noté 4 sur 5 étoiles

Simple online process

Overall, I'm happy that I decided to go through Click Loans. The process was simple with everything online. There is slight room for improvement when it comes to feedback and responses to questions and turnaround times. The process from the commencement of the application took 6 weeks to the day considering the Xmas period and holidays. Overall, I'm happy with the outcomes

16 février 2016
Avis spontané
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Réponse de Click Loans

Thank you for your review Colin. I will pass on your feedback in regards to response times, but I am glad we were able to assist you and that you found our online process simple. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

CLICK LOANS - Refinance

CLICK LOANS can be done online - and I found the Team extremely helpful every step of the way when I refinanced my Mortgage recently. I knew exactly what was needed, and when it was needed, and was kept up to date with progress. Any queries I had were answered on the day (or by the next business day). Compared to any other experience I have had with MORTGAGE LOANS, this was a breeze.
Thanks heaps, CLICK LOANS team

12 février 2016
Avis spontané
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Réponse de Click Loans

Hi Ella, thank you for your review. I'm glad we were able to assist you the whole way through your refinance process. Alex @ Click Loans

Noté 5 sur 5 étoiles

Great & nice

I appreciate clickloan's staff in refinancing my home loan without any hassle. I'm satisfied with the service I got.

11 février 2016
Avis spontané
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Réponse de Click Loans

Great to hear you were satisfied with our service Hadi. Alex @ Click Loans

Noté 5 sur 5 étoiles

Five star customer service

Click loans finance team, are super efficient, I received timely responses to questions and queries. Professional and courteous team that have a can do attitude. I highly recommend Click Loans. Thank you Sam and team

11 février 2016
Avis spontané
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Réponse de Click Loans

Thank you for you review Jen. I'm glad you enjoyed your Click Loans experience. Kind regards, Alex @ Click Loans

Noté 4 sur 5 étoiles

Generally good experience

Good rates and friendly staff but can be hard to get ahold of on the phone. I dealt primarily with Sam and He would generally reply to emails within 24hrs.

The application process is all online and relatively pain free but seems like they need better communication with their solicitors as the paperwork they sent through had forms I'd already provided and instructions to organise settlement dates etc with my current bank even though I'd been told that would all be dealt with by click. Sorted out with a quick message to click and yes they do organise everything for you (and settled 3 days after they recieved my signed contract!)

Online banking seems quite good and easy to use.

Sam was very helpful all the way through, all in all would recommend if you want a low rate, no frills refinance as long as you aren't fazed by the wholly online experience

10 février 2016
Avis spontané
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Réponse de Click Loans

Hi James, Thank you for your review. As we are an online lender we are always looking for better ways to streamline our process. We appreciate your feedback and we will take it into consideration. Alex @ Click Loans

Noté 5 sur 5 étoiles

Excellent services

Great rate and excellent services all through out from the start until the settlement. Ray and his team are fantastic and very professional with their services.
I would recommend to my friends. There was no one moment that I regretted from switching to Clickloans.

2 février 2016
Avis spontané
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Réponse de Click Loans

HI Moon, we are glad that Ray could assist you and you enjoyed your Click Loans experience. Thank you for recommending us. Kind regards, Alex @ Click Loans

Noté 5 sur 5 étoiles

Easier then 1-2-3

From the initial online application to dealing with the Click Loan's team the experience has been extremely professional and very easy.
I would highly recommend Click Loan's to anyone who is looking for a easy, streamlined process.

Kind Regards
Sean Connolly-Greig

24 janvier 2016
Avis spontané
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Réponse de Click Loans

Hi Sean, It is great to hear you enjoyed your Click Loans experience. Our goal is to make getting a home loan simple and easy. It sounds like we have achieved this with you. Regards, Alex @ Click Loans

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