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Cliniko is a practice management software app for health clinics and allied health professionals. Manage your schedule, treatment records, invoices, payments, take online bookings, and much more. Trial Cliniko practice management software free for 30 d...
Royaume-Uni
3,0
7 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great software and amazing team! I had to move off it as our bookings were complicated and we couldn't use their online bookings but we have now found a work around with cliniko and an AI phone booking service lyngo. After using nookal software for a year we realise how important support is - thank you!
thank goodness- I thought I was going mad. happy to see the crap reviews. This is the most terrible booking system. A complete nightmare from the start. adding extra stress and hassle to my new business. constantly logging me out and zero phone support. just vidoes and instructions - very vague. very crap.
Réponse de Cliniko
Hi Cassandra,
I'm sorry to hear your experience with Cliniko has been frustrating so far, we can understand that's the last thing you need and it's not something we want for any of our customers.
I've looked in to your account and in this case, it sounds like maybe our wires got crossed along the way: we'd sent a couple of messages with some settings to check that usually explain the logouts, but I'm not sure they reached you properly. So let's not leave you stuck! We can help you avoid this issue in future in just a few minutes if you get back to us.
We don't offer phone support, but we'd be happy to troubleshoot this with you. If you still need a hand, just reply to the chat message we sent earlier, and we can sort it out together. 🙌
I'm astonished to read the negative reviews - I have used Cliniko for years. The software itself is great, does what it should do, it's intuitive.
The team are responsive - true, there's no phone support, but they respond within a couple of hours, and there's not been anything they couldn't handle, and have always been patient explaining when it's a user issue.
Really recommend them - it's a really good price for the product offering.
Réponse de Cliniko
We can’t thank you enough for sharing such a thoughtful review. It’s no secret that negative feedback can be tough to hear, especially since we work so hard to do right by our customers. But feedback is always welcome and we take it to heart and do our best to improve where we can. Reading your comments today was such a boost for the team! Thank you for taking the time to make our day a little brighter.
DO NOT SIGN UP!!!!! The software is confusion and this is the most important thing. THEY DO NOT OFFER TELEPHONE SUPPORT!!! You wait days for a response and they don't even answer the question.
Réponse de Cliniko
Hi Ethan,
I am really sorry to hear that you found Cliniko confusing and didn’t receive the type of assistance that you were hoping for. Our goal is to provide the best possible support, and we’ve found that we can be most effective through written channels. While we did offer phone support in the past, it ultimately impacted our service quality, leading us to make this change. We shared a detailed look into that decision, which you can find here: https://www.cliniko.com/blog/news/cliniko-support-where-you-need-it
If you didn’t receive a satisfactory response from our support team, we’d love to look into this further to see what went wrong. If you still need a hand, please reach out to us so that we can ensure that your questions are answered.
My husband just got an email from Cliniko offering an appointment for who knows what, who knows where? This must be a scam of some sort or are GP practices paying for an absolute shambles of a service?
Unprofessional. Rude correspondence. Like most tech organisations zero ethics. Create their own regulations.
Réponse de Cliniko
Hi there,
We are so sorry to hear that you’ve had a poor experience with Cliniko. We’d love to understand what prompted you to write this review. Would you be able to tell us a bit more about your experience so that we can look into this further? We keep a record of all support interactions, so would love to review your previous conversations with the team. To contact us, please visit our website cliniko.com and select the chat symbol on the bottom of the screen or email us at info [at] cliniko.com. We hope to hear back from you soon.
I would have given a zero rating for Cliniko if it was possible.
I received an unsolicited email from Cliniko booking website who I had never heard of, advising 'confirmation'.of an appointment that I supposedly made with a Podiatry clinic over 60 miles from where I lived. It was sent on a Friday for the 'apparent' appointment to be the following Monday.
I did not making this booking either with Cliniko booking website nor the Podiatry clinic itself. Nor do I intend to. There was a.distinct cancellation 'link' on this email which I knew if I clicked on would have consequences of some sort.
I contacted the clinic directly who have not replied to my email.
Therefore I can only come to the conclusion that this is a.scam.
I will be making a formal complaint about both of these Companies.
Would not recommend any dealings with this Company
Réponse de Cliniko
I’m sorry to hear about this experience! I want to reassure you that Cliniko doesn’t book appointments - we provide software that clinics use to manage their own schedules.
From what you’ve written here, it sounds like your email address may have been entered in error by someone booking an appointment, which could explain why you received an unexpected confirmation. I completely understand how frustrating that would be.
The clinic may be best placed to help here, but we’re happy to investigate further if you’d like to send us more details. You can visit our website cliniko.com and select the chat symbol on the bottom of the screen or email us at info [at] cliniko.com
Thanks for flagging this - we’ll do our best to help resolve anything we can. 🙏
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