I never got the dumb thing because you people charge $50 once your product makes it to the United States
Réponse de Cliphair US
Hi Ardelle
Thank you for your review.
We’re sorry to hear that you were disappointed by the additional charge requested upon delivery and understand why you chose to refuse the parcel.
We would like to clarify that the $50 charge was not a delivery fee charged by Cliphair. Any customs duties, import taxes or clearance fees are determined by the relevant customs authorities and are outside of our control.
We also make customers aware of this before an order is completed. Before payment can be processed, customers are required to tick a confirmation box acknowledging that customs fees may apply to their order. The order cannot proceed without this confirmation being provided.
We appreciate that receiving an additional charge upon delivery can be frustrating, but these customs charges are separate from any shipping fees paid to Cliphair and are not charges that we set or control.
Kind regards,
The Cliphair Team