Cloudcityuk Avis 

I ordered from Cloud City on 21 July.
My parcel never arrived, and I tried contacting Cloud City Vape… no answer…
My mother ordered on the same date, and didn’t receive her parcel either…
DO NOT BUY FROM CLOUD CITY VAPE!!!

Was looking for a stubby 21 for months. Lots of websites have em listed n will take ya money but when u call they never answer their phones, never reply to emails, WhatsApp messages or voicemails they ask you to leave as it appears their phones are constantly off & have gone out of business but yet still take your money. So I see a stubby listed online @ Cloud City, call & im told he has just a single one left. My mate owns a vape shop n he said I’d prob have to buy 2nd hand as they’re discontinued, but nope Cloud City made my day & had one for me. Had a few issues paying due to site maintenance, but received a call from the owner stating it was all sorted a few hours after calling to report the issue &the last stubby was mine. I paid & opted for the free 3-4 day Royal Mail shipping, but I received a text the next morning first thing from DPD stating it was on its way & I’d receive it between 15:30-16:30! Now there’s customer service for ya! The stubby was even discounted as well in their sale. Seriously, excellent customer service, best I’ve received, ever, full stop! Wish all shops n businesses treated their customers the same way. Upgrading my postage for free. What a touch. I’d dropped the Raga aspire I’d just bought a few weeks prior n loved it as does my wife (got her one at same time as thought they were great, but have issues with fully charged batteries showing as low or dead after just a few weeks of use) getting out my car with my crutches n it came out of its case n cracked, so is knackered. I had an SXK billet box v3 (black metal that I spent a fortune on modding) & it only lasted 5 months, before board was fried, as juice gets into the board due to condensation & them not sealing properly. Even though I spent a fortune on the condensation kit & plugs by velvet vape. I bought a 3D printed billet v4 with an aio & RDA converter in a nice case, but don’t want to use it until I’ve taken it apart like on YouTube videos where they pull the board out to remove the Boro connecting pin, pull the plastic sleeve back, cover it in sealant & replace it, then cut out a piece of acetate to fit behind & around the screen, so no juice condensation can enter that way. A lot of messing & hassle when ya paying over £150 fe a vape even if it does have a DNA60 board, hence the stubby. I just wanted something metal that won’t break If dropped, but I’ve got a nice leather case for it. The case for the blackberry curve folio is ideal for Boro/aiovapes. £6 on eBay right now & are thick good quality leather with good Velcro fastening & protect ya vape extremely well if dropped. I opted for the stubby 21 as it’s got a 3 year board warranty & is a wire free board, so If the board does go after the warranty is up, I can just replace it with a dna60c upgrade kit, which I’ll know doubt will have to source from the states, South Africa or Indonesia. Unless more are released which seems unlikely as the designer of the stubby website is no longer functioning & I doubt escribe will have one as the dna60c has been adapted to be wireless. There are some in eu countries but postage they charge is an absolute killer never mind import tax. At least China & Co will lie & say the item costs less than it does to avoid u paying import duty. Anyway I digress. Cloud city are THE best vape site I’ve dealt with EVER FULL stop. I HIGHLY recommend them to EVERYONE & have to every Vapor I know. For all ya vaping needs you CANNOT go wrong with Cloud City. I’d give them 10⭐️s if I could. So it’s 💯 5⭐️s ALL day EVERYDAY FROM ME. THANX FOR MAKING MY DAY CLOUDCITY. Until next time.

I purchased 6 R&M vapes and had a problem with one of them. I contacted customer service by email and Rebecca gave me ideas on how to fix it, and when it still didnt work I got a refund. It was a very pleasant interaction.
I highly recommend the shop. They offer the best prices and an excellent customer service.

Amazing customer service. Deffo would recommend. Best vape shop in east wid the best prices about.

I purchased 5 elux 3500 rechargeable vapes and found 3 I’d bought had leaked in the packaging. I provided photo evidence of this to cloud city and Rebecca (thank you!) promptly offered me a refund or discount code equaling the value of the 3 vapes. The customer service was excellent and I know sometimes careless handling by delivery companies can lead to damages. Knowing the support and help I can get when something has gone wrong, cloud city have my custom going forward for the excellent service provided!

There is 1 bad review but personally ordered many vapes from there and have never had a problem with them and there all legit vapes I checked the codes on the back of the vape boxes and all came up legit. and you don't need a ID like other stores. i would highly recomend prices arent awfull but not the best either but you dont need ID wich makes up for it as not everyone had ID including myself as i recently turned 18 and so i cant get them in stores. overall i highly recomend.

The cloud city vape in tooting is amazing absolutely love the choices of vapes and everything is cheap highly recommend going there

I cancelled an order which hadn't dispatched yet and haven't received a refund for near to 2 weeks.

I've ordered from Cloudcity around 5 times now, they never fail to amaze me with their solid customer service. They host giveaways to give back and always have what ever type of Vape/E-Liquid or Hookah&Shisha available.

Thank you guys!

I see not many people have left reviews for this website so here's mine!

I've now ordered from these guys 5 times, always reliable and willing to help, they even have a snapchat and Instagram account which allows ANYONE to send them an message and they respond quick.

Never once has this company let me down with my deliveries.

I'll be ordering soon again!

Great site, really surprised to see the option for free Next Day Delivery when spending £50+.
Well worth subscribing to their emails for stock information.
Really happy with my order. Great site, and again that free NDD option when spending 50+ is great to see.
Only left this review for others as there's not many for this company, I checked before hand but risked it. Risk payed off well.

Exactly as described. Good value. Timely delivery, well packaged.