My hair is extremely thick for the last 4 years i refused to use my VS straightener cause it never gave results where my hair can withstand staying straight for long periods of time. This straightener... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I recently changed to Cloud 9 straighteners when my GHDs stopped working. Im so impressed with my new straighteners. I wish I'd changed a long time ago. I received them the day after I ordered them! I... Voir plus
L'entreprise a répondu
I had a pair of straighteners that had a fault come up after only having them a few month. But the return process was so smooth the staff were super responsive and I got them sent and replaced within... Voir plus
L'entreprise a répondu
just wanted to thank your team for making my faulty cloud nine return so easy. From my initial email until the replacement product arriving, the experience was quick, efficient and smooth. You kept... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At CLOUD NINE, we are unstoppable. Leading a revolution in hair and beauty. From innovation in technology to a commitment to create a greener supply chain, we are changing the future of hair and won't stop until we get there.
Coordonnées de contact
Nouvelle-Zélande
- nz-info@cloudninehair.com
- cloudnine-hair.co.nz
4,7
Excellent
701 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : CLOUD NINE
Thank you for your positive review. We’re glad to hear that your warranty claim was handled promptly and that the replacement process was smooth and straightforward. Cloud Nine
Really fast at responding to my emails
Really fast at responding to my emails, very grateful for the replacement straighteners. Fast service in sending out.
26 mars 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your in warranty replacement! Cloud Nine x
Happy wife Happy life
1 avril 2026
Réponse : CLOUD NINE
Thank you for your positive feedback. We’re delighted to hear that our product has met your wife’s expectations and brought satisfaction. Cloud Nine
Highly recommended!!
Delivery is quick, after service CS is top notch.
The hair straighter performs really well and doesn’t fry my hair.
24 mars 2026
Réponse : CLOUD NINE
Thank you for your wonderful review. We’re thrilled to hear that you’re enjoying your straightener and that our delivery and Customer Experience service met your expectations. Cloud Nine
Excellent customer service after fault…
Excellent customer service after fault with iron.
26 mars 2026
Réponse : CLOUD NINE
We're happy to hear that we provided excellent support to resolve the issue with your straightener. Thank you for your positive feedback! Cloud Nine x
Love my CloudNine’s
Love my CloudNine’s - my old ones have served me well. It’s time to try the new ones 💜
26 mars 2026
Réponse : CLOUD NINE
We're happy to hear that your previous Cloud Nine's served you well! We appreciate you trying our new ones, and we hope you love them! Cloud Nine x
Amazing & fast delivery
Fast delivery honestly straightens my hair perfectly, my hair is very thick and curly was always on the hunt for a decent hair straightener! Highly recommended
26 mars 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with your order! Cloud Nine x
I recently changed to Cloud 9…
I recently changed to Cloud 9 straighteners when my GHDs stopped working. Im so impressed with my new straighteners. I wish I'd changed a long time ago. I received them the day after I ordered them! I was so impressed with the prompt delivery also. I highly recommend this product and the company. A wonderful customer service experience, thank you.
18 mars 2026
Réponse : CLOUD NINE
Hi Tania, we're so happy to hear that you're impressed with your new straighteners and the prompt delivery! It's great to know you had such a wonderful customer service experience. Thank you for recommending our product and the company. Cloud Nine x
Réponse : CLOUD NINE
Hi Mary-Anne, this is wonderful to hear. Thank you for sharing your feedback! Cloud Nine x
Product was advertised at a price
Product was advertised at a price, email confirmation received and money taken from my account. Three days later an email was sent by the company stating that there was a pricing error that they would not honour and money would be refunded. I was made aware that others who ordered at the price had received the proudct. Only offer of apology was a 20% discount on another purchase. Poor service, poor quality control within the company to only recognise the mistake 3 days later and poor management of the situation when some purchases were honoured and not others.
6 février 2026
Avis spontané
Réponse : CLOUD NINE
Thank you for sharing your feedback. We are sorry to hear of your disappointment regarding the pricing error earlier this year. We are sorry for any delay in communication but our Customer Experience Team worked as quickly as they were able and responded to all new enquiries within 24 hours to inform customers of the error. Cloud Nine x
Faultly item …
I had a return item.the whole experience was amazing. From first point of contact to replacement and delivery. Well done team.
22 mars 2026
Réponse : CLOUD NINE
Hi Angela, it is our pleasure to have been able to help. Thank you for leaving your wonderful feedback! Cloud Nine x
I had a pair of straighteners that had…
I had a pair of straighteners that had a fault come up after only having them a few month. But the return process was so smooth the staff were super responsive and I got them sent and replaced within a week. Couldn’t be happier with how easy this process was!
22 mars 2026
Réponse : CLOUD NINE
Hi Shanae, thank you for this fantastic feedback. We are delighted the team could help with a replacement for you. Cloud Nine x
Réponse : CLOUD NINE
Hi, thank you for leaving your 5* feedback, this is great to hear! Cloud Nine x
Product Quality excellent
Easy to navigate online to order, product descriptions were very clear and informative,delivery was very fast.
22 mars 2026
Réponse : CLOUD NINE
Hi Airini, thank you for your feedback. We are delighted to hear how easy your ordering experience was. Cloud Nine x
My hair is extremely thick for the last…
My hair is extremely thick for the last 4 years i refused to use my VS straightener cause it never gave results where my hair can withstand staying straight for long periods of time. This straightener managed to tame my hair even in the most humid conditions when I was Rarotonga. Best straightener ever!
18 mars 2026
Réponse : CLOUD NINE
Hi Jenna, thank you so much for this amazing feedback! We're thrilled to hear that your iron is giving you such great results for your thick hair. Thank you so much for taking the time to share this. Cloud Nine x
Made the whole process of returning…
Made the whole process of returning faulty straighteners so easy.
8 mars 2026
Réponse : CLOUD NINE
Hi Sarah, thank you for sharing your 5* feedback. We're delighted to hear that the return process was made easy for you. Cloud Nine x
I was given fantastic service by cloud…
I was given fantastic service by cloud 9 in a return of my faulty straightener
Happy customer
12 mars 2026
Réponse : CLOUD NINE
Thanks for the 5* review! Glad to hear that you're happy with our warranty claim process! Cloud Nine x
Love my new Cloud Nine Straightner
Love my new Cloud Nine Straightner. Beautiful blue. Good discounts. Good product and presentation. Good communication and fast shipping and delivery.
10 mars 2026
Réponse : CLOUD NINE
Hi Sheron, thank you for your wonderful 5* review! We are thrilled that you are loving your new iron. Thank you for sharing your experience. Cloud Nine x
Fast delivery and easy to order good…
Fast delivery and easy to order good service
Would be good if the dryer had a hook or loop so I can hang it
3 mars 2026
Réponse : CLOUD NINE
Hi Angela, thank you for your feedback, we are pleased to hear that you received your order quickly. Thank you for your feedback regarding a hanging loop - we will pass this on to our Product Development Team :) Thank you, Cloud Nine x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.