Très mauvais service suite à l’hospitalisation
Très mauvais service suite à l’hospitalisation de notre fils dans un hôpital après un accident de sport au Club Med. Nous attendons toujours le remboursement des frais par l’assurance, ce qui entraîne de longues discussions où personne n’assume de responsabilité. Il est regrettable de constater que Club Med nous laisse ainsi tomber.
Réponse de Club Med
Dear Mr. Smet,
We’re very sorry to hear about the difficulties you’ve experienced following your son’s accident and hospitalization. We completely understand how frustrating it must be to wait for the insurance reimbursement and feel that no one is taking responsibility.
Please know that we take this very seriously and want to support you. While the reimbursement process involves the insurance provider, we’re here to help clarify any outstanding matters and provide the documentation you may need.
If you could reach out to our Customer Care team at Relations@clubmed.com, we’ll make sure someone looks into your case personally and helps move things forward as quickly as possible.
Thank you for your patience, and we hope to restore your confidence in Club Med.
Warm regards,
Customer Care Club Med, UK
