Clusterrepairsuk Avis 

What to expect and where to go carefully explained and only just time to finish the pie, mash and eels at Tony's. I have given 5 stars because it took less than three hours and it's a brilliant result.

Great service and comms. Sent my console off and within 5 days it was back as promised, fully rebuilt and problem sorted. I will be using and recommending in the future.

Sent my Porsche Panamera instruments and 3 working days later it was returned to me repaired and now I've got it back in the car working fine. Saved me an absolute fortune and time taking it to a garage. Their level of expertise and level of customer service were exemplary. Highly recommended.

Fantastic company repaired my cluster and was back within days can't thank then enough

Great communication, easy, Uber fast, much cheaper than getting a replacement. Extremely helpful technicians on both of the numbers I called. Will be back for some custom work very soon.

They repair my honda civic cluster and its working as it should to work. Great service, would recommend, thank you.

Just wanted to call out that i had a very positive experience with cluster repairs.
Contacted the company and sent a video of the issue with my LCD motorcycle display. They had a good idea of the issue. Filled out the online form and sent my odometer recorded delivery.
Received a call to confirm its been received and expected timescales. They were a day or 2 longer but got confirmation that it was fixed and was sent back to me recorded delivery. Great packaging to keep it safe.
Would recommend

Slight misunderstanding with the timings as I posted my cluster on a Thursday delivery before 1pm Friday. As website shows business open Saturday morning I was assuming my cluster would be on day 5 by Wednesday.
I called on Tuesday to check progress and wa stold that day 1 was monday and it would be ready between 1-5 days . Explained my misunderstand and guy told me he would speak with workshop as my MOT was due following week. Wed Afternoon got a call, paid the money cluster arrived my house Thursday morning. Fitted and all working well. Can now see how fast I am going in the dark!!! Well pleased with the repair. Firts guy a little short on the phone but second guy was brilliant. Defo would use them agin but would confirm days

Could not ask for a better service
Could not ask for a better service. They received my dashboard on Friday lunchtime. Monday mot by 10.30am I had a email saying the dash had been completed, rebuilt and was on its way back to me. Cannot fault the customer service and speed! The gentleman on the phone was polite and very helpful in advising me what steps I should take. Thankyou Cluster repairs.

For 2 weeks, I have been trying to get in touch. After I was told to emails them the job details for a quote. Guess what, After 3 emails and numerous phone calls, No answer. Thanks for wasting 2 weeks of my time hoping that this company could help me. Disappointed big time

These guys used to be called SID Repairs International. They are part of Unicorn Automotive Limited but they deliberately deceived me by using "The Unicorn Automotive Group Ltd" on their invoice which meant when I took legal action against them I couldn't get it enforced because the wording was slightly incorrect. The company used to be based in Norfolk but they have moved to London. The directors are the same people. At the time I had my problem, they would never answer the phone and never answered emails. The warranty I got for my repair was therefore useless. I had to have the unit repaired again by a different company who confirmed that Unicorn Automotive had used an inferior ribbon cable and that they were receiving several units that had been repaired by Unicorn and had malfunctioned again. If you do buy from them, make sure you use a credit card and make sure that the company name is correct on any paperwork. However, I'd strongly advise avoiding them like the plague.

The company have responded and tried to claim that they are a different company. They are not. They are still Unicorn Automotive Ltd and the same directors but just using a different trading name - the company is the same one that was trading in Norfolk as can be seen at Companies House - company number 07247616

If Unicorn Automotive want to put right what they did wrong then they are welcome to contact me and offer to pay back the money they owe me. I did not just wake up one day and decide to provide a review - I saw they were still trading and so I've written this review so other customers don't experience the same problems as I did with this same company.

The company are now suggesting I am defaming them and demanding money to remove the review. I have not at any point offered to remove the review. I have just suggested they might want to offer some customer service instead of making wild accusations about one of their customers. Same company, same directors. Look, this is how they will treat you if something goes wrong. Their response says it all. Avoid them.

3rd edit - oh dear, they really don't like being shown up for the cowboys that they are. I have not seen any good reviews so that is not my motivation, I have however seen lots of reviews saying they don't answer the phone or reply to emails which is what happened to me when they traded as the SAME COMPANY but using a different trading name. It's not possible to close down a trading name, only close down a company, and the company is still trading with the same directors and the same company number as Unicorn Automotive Ltd.

They talk about something that happened 14 years ago. Wrong. It was February 2011 so only 10 years ago. The receipt says "Unicorn Automotive" on it, which is THE SAME COMPANY as this - just look at their website "powered by Unicorn Automotive Ltd" and the addresses are the same for Cluster and Unicorn. Look at Companies House and all the information is there showing their CONTINUOUS trading history.

It's interesting that they claim to have nothing to do with SID Repairs yet they know the exact amount that they owe me so they clearly have access to all the records which would not be normal for a completely different company.

Let's look at one other piece of evidence. The VAT number on my receipt from 2011 (not 14 years ago as the company claims) is 992984937. Look at the Cluster Repairs website and notice how it is exactly the same VAT number. The company has NEVER closed down and has only changed the name which it trades under. The legal entity is Unicorn Automotive Ltd.

They have asked why I didn't try to contact them to resolve this. Well that's simple. In 2011 they never answered their phones or replied to emails. There are plenty of recent reviews in 2020/2021 of people saying they are still up to this trick of not answering phones or emails.

They say they would have assisted me "professionally" - well they still could by paying the money that is owed by them, but instead, they have acted unprofessionally by pretending to be a different company (they are NOT) and making wild accusations against me.

After 2 weeks of having the cluster and 3 calls to find out whats happening with it, It was apparently deemed unrepairable. I dont have any issue with this as these things happen.
But however, apparently by my calling and trying to find out where my unit was I seem to have upset the Director, who told me he was sick of dealing with people like me, who had an attitude and were very ungrateful for all of his hard work... I only asked why it couldn’t be repaired? He then went on to say “look at you, the s##t type of car you drive its no wonder you don’t understand”.. I can only assume he was referring to the type of car the cluster is from, my daughters first car, a little VW Polo.. somehow this is reflective of my ability to understand the answer to my question.
Then He went on to tell me to go away and put the phone down on me.
it’s actually not unusual for a customer to ask where their item is if the quoted turn around date is a week over and no communication has been received.
Very nice of them to wave the diagnostic fee of £40 & VAT though........ funny though i didnt ask then to diagnose anything as It was going back for a full rebuild anyway.

I think I wont be recommending this Company to anyone unless they want to be abused & to receive shockingly poor customer service.

Far more to this, but Im going to wash my hands of dealing with this rude, ignorant, unprofessional and arrogant buffoon, and would recommended that you do so too.

Very unprofessional approach. Would never use again. The cluster should have been fully rebuilt within 4 days at a price of £159. After 2 weeks waiting I have been called and and told to pay £240 instead of £159 initially. When I disagreed they requested £20 + return postage fee just to get my original cluster back.

Can’t unfortunately comment on the standard of any work as unfortunately after calling them and waiting for over 10 minutes for the phone to be answered gave up. (I called both numbers on the website with the same result from both). I followed these attempted calls with an email 2 days ago which has not been responded to either. I note from previous negative reviews on here that they get a somewhat forceful response usually stating that the reviewer is wrong. On this I cannot comment but in this instance I can confidently state that I attempted to call both numbers, waited 10 minutes each time for the call to be answered, followed with an email and no response to that either. A shame. From the positive reviews left on here the standard of work seems good. Just a pity I’ll never get to find out.

Further to the above, the response below and the email received and replied to on Saturday morning some 24 working hours after sending it......... 10 minutes with no answer on either published telephone number and, given the current challenges faced by us all that own their own businesses, no automated message setting a prospective customers expections is not a good initial experience. Being a predominantly mail order business it is great news and clearly a testimony to the standard of work carried out that, given the current challenges, the level of business prevents the timely answering of an incoming enquiry or email, which was responded to faster than 48 working hours..... to discuss my review..
As stated in this review it is a real shame I cannot put a review on here regarding the repair service. I have no doubt that the repair service is excellent given the predominantly positive reviews but facts are facts and I was unable to get a response via the published telephone numbers, there is no setting of expectations when calling either number and no automated email response letting a prospective customer know it is likely to be 48 working hours before emails are responded to. Which is not a great initial experience.

exactly as promised!
full rebuild on an american import mustang cluster.
sent, repaired, returned within a week through covid lockdown.

Repaired my Audi A4 driver information display while I waited. Great job, with warranty at a fraction of the price quoted by main dealer.

Sent a fiat 5oo display unit to be repaired on th promise of a three day turnaround,it took nearly three weeks to get the unit back,when I questioned why it took so long they told me that the workshop was under refurbishment. Two months later the unit was showing the same fault,when I called about the warranty I was told that the workshop was being refurbished and I would have to wait two and a half weeks for the unit to be fixed. How many times is the workshop going to be refurbished? Or is this there stock answer to everyone when they get it wrong? To belive a customer can be without there car for this amount of time when they have paid good money for the repair is beyond me

Within 48 hours of the unit being received by these guys I was called to say it had been fully repaired and on the way back.
Extremely efficient and looking forward to using them again!!!

Quick, efficient and effective repair first time. Well recommended. Thanks again

Sent my instrument cluster to this company having been recommended by a member of my car group. Application form online was easy to complete. Spoke to a rep over the phone assured me the work could be done. Although the work took longer than advised it was worth bearing in mind it was a bank holiday and also the work was more involved than originally thought at no extra cost (complete rebuild)
My instrument cluster was returned the very next day after payment. It was well packaged. Upon installing back into my car l found the work the work to be exceptional resolving my issue. Very happy. Would use again without hesitation.