Co-op Bank Kenya Avis 

Its fast, accessible and reliable

I'm very thankful for the timely assistance offered to me by your contact center team regarding a reversal I had initiated. The compassion and empathy offered by Joshua and Diana is something I'll never forget.God bless you

Very disappointed with the service at the Co-operative Bank Nakuru branch. Communication was poor, there was little transparency, and the procedures felt unnecessarily intrusive despite the bank already having all the required documents. The process dragged on for weeks and wasted a lot of our time.
As long-time customers with both personal and business accounts, we expected much better. Unfortunately, this experience forced us to close all our accounts and move to another bank, which has already provided the assistance we had been waiting for from Co-operative Bank.
Based on our experience, I would not recommend this branch to anyone looking to start or run a business.

They have excellent customer care who respond timely to your issues

If it was possible I would give the customer service experience a -ve zero one of the worst experiences am considering shifting to other banks you respond to customers after a 100000 years too slow

This bank should not even be in top 10. Very poor customer service. Not ready to assist a customer with there problems or give an idea or alternative ideas. Just been cut off. That was so rude am so disappointed. Can not recommend it to anybody. Poor services.

I would give 0 stars if I could. This bank has the worst customer service EVER both in-person and remote.
Avoid entrusting it with your funds or transactions.
ZERO STARS!!

Very poor customer service. Simple information that other banks will be competing to give is a problem to get from Co-op bank. Improve.

It has taken more than a month to have change of status on my account. I have to keep sending reminders to Margaret the representative incharge of my account everytime I send an email. Worst of all she booked a meeting with me and never sent a link.

Arrogant staffs,they kept me waiting for long and then ended up telling that my issue cannot be solved

Very poor customer service

Augustin at the kilimani branch was so helpful to me. Good customer service

Very slow and ignorant people, i wouldnt recommend the bank to anyone. Always charging fees without any alert to clients and i repeat very ignorant people. After speaking with one of you today for one reversal of a fee i had been charged twice, i am dissolving my account with you. Unbelievable

So frustrated.Poor service of a bank ave used for more than 7yrs.you encourage people to open account with you before travelling abroad while you aren't willing to help.
I have chased my case of change otp delivery mode to email after losing my number. (Nearly 2yrs)Sent all documents you asked for but still no avail.
So bad.

Cooperative Bank Diaspora banking no one is answering calls on hold and over and over an agent will be with shortly nothing. Could we have a quicker respond to get a solution fix please.

Unbelievably disappointing ! the staff are lazy making no effort at all to provide good customer experience. They don’t make any apology for it either, as if they’ve got too many customers to handle. Whether it’s highly demotivated workers sabotaging the company or just ‘I don’t care attitude ‘ this is terrible for any business enterprise in a competitive environment.

I regret to express my utter dissatisfaction with Co-op Bank Kenya's services for diaspora clients. My experience has been nothing short of a nightmare, and I feel compelled to share my frustration.

Despite multiple attempts, I have received no response to my emails. The designated phone line for diaspora clients seems to be a mere decoration, as nobody ever picks up. The lack of a designated contact person has only added to my frustration.

This level of disregard for customer communication is not only unprofessional but also unacceptable. As a frustrated client, I am compelled to give Co-op Bank Kenya a 0-star rating for providing the worst customer experience.

Iwill recommend my friends to save with Coperative both local and those in diaspora because they are reliable in terms of communication and urgency I’m glad they even called me to sort out my issue

This is the worst bank in Kenya.
1. Diaspora banking- the people you write emails never reply emails which I find to be rude. Reason being with one being out of the country the best mode of communication is via email.
2. They're very slow in processing things
3. Unprofessional staff

I wouldn't recommend anyone in the diaspora to open an account with them.They're better banks in Kenya with excellent services.