I saw the sparkly pants on insta and fell in love with them, I was going to a wedding reception and thought that they would be perfect so ordered them without realising they were on pre-order. After 2... Voir plus
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Amazing company..I bought some sequinned trousers for Ibiza and they were amazing when they arrived..I had outstanding customer service and delivery..and the quality of the trousers were amazing..beau... Voir plus
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Coco Boo Loves is by far the most professional online shop I have EVER come across. Their styles are absolutely unbelievable and the quality of their clothes is next to none. The team is incredib... Voir plus
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Expensive items, terrible quality, no customer service. The items advertised are not what are received. Be very careful when looking via Instagram. Not a professional business at all. Be very car... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Coco Boo Loves offering the coolest styles for the coolest babes and yep that's you. We want you to be part of our Coco family and take on the fashion world one awesome outift at a time :)
Coordonnées de contact
Cocobooloves.com, Floor 1, 14a Horton Street, HX1 1PU, Halifax, Royaume-Uni
- info@cocobooloves.com
- cocobooloves.com
4,0
Bien
220 avis
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Absolutely INSANE collections from Coco…
Absolutely INSANE collections from Coco Boo Loves. I’ve had so many bits and bobs from here, can’t wait to buy more and I’ve always been so impressed. The ladies truly put their heart and soul into their business and it really shows in their handmade, super unique garments. They have built a wonderful community online which is inclusive for everyone and you definitely feel part of the family when you visit any of their shops. There really is something for everyone, for any occasion and the clothes are of AMAZING quality. They don’t hesitate to offer their knowledge and assistance (which is great, because I’m convinced they’re actual fashion gurus) and they want and encourage everyone to feel fabulous. Couldn’t recommend more.
17 juin 2025
Avis spontané
Réponse de COCO BOO LOVES
Hi Georgina, thank you so much for taking the time to leave us such a lovely and kind 5* review. It really does mean the world to us that our efforts don't go unnoticed. We can't wait to welcome you again, and your support is truly appreciated. Much love, Team CBL :) x
Amazing company
I am so pleased I found these wonderful girls, and their amazing clothes! I have never loved something so much, great quality and so individual! I received so many lovely comments when wearing the outfit and will definitely be purchasing more! Lovely girls, and great communication! 100% recommend ❤️
2 juin 2025
Avis spontané
Réponse de COCO BOO LOVES
Hi Paige, thank you so much for taking the time to leave us such a kind 5* review. It really does the mean the world to us, and we appreciate your support so much. We can't wait to welcome you again. Much love, Team CBL :) x
Made up with our order
Made up with our order, beautiful design &material, gorgeous colours and will look fab on my holiday. Followed this brand for years, and watch these sisters work tirelessly for their business. Support local people, they're lovely and designs are so different to highstreet looks, so if you want edgy, and chic clothing I highly recommend xx
3 juin 2025
Avis spontané
Réponse de COCO BOO LOVES
Hi Joy, thank you so much for taking the time to leave us such a lovely and kind 5* review. It really does mean the world to us that our efforts don't go unnoticed. We can't wait to welcome you again, and your support is truly appreciated. Much love, Team CBL :) x
Wow I’m speechless
Wow I’m speechless! The skirt is top notch and quality is amazing will definitely shop again and definitely recommend
19 mai 2025
Réponse de COCO BOO LOVES
Hi Charity, thank you so much for taking the time to send us such a lovely and kind 5* review. It really means the world to us, and we can't wait to welcome you again. Much love, Team CBL :) x
Lucky Bag
I ordered a lucky bag which I have ordered before and the clothes were fine. This time the smell when I opened the bag was horrendous it smelt like a musty bag of clothes from a charity shop. On inspecting the clothes none of them had labels on them a blouse in the bag had the label taken out you could see the holes where the label had been removed. The polo neck top was more like a small than a medium/large the leggings were poor quality and very see through not the quality of the clothes you would usually buy from cocobooloves. I watched the live on instagram they were promoting the lucky bags and thought it very unfair when they were packaging the bags and the person who was buying the bag was saying they didn’t want items that were being put in the bags and the staff were swapping the items of clothing. They even said they shouldn’t be doing it. I feel ripped off and don’t think the clothes I received would ever have been for sale in their shop in the condition I received them.
25 avril 2025
Avis spontané
Réponse de COCO BOO LOVES
Hi Pauline,
Thank you for taking the time to leave your feedback, and I’m genuinely sorry to hear that you were disappointed with your recent mystery lucky bag purchase.
To clarify, our Mystery Muck Bag event offers 4 items picked at random by our team for £35, with the RRP value of stock between £100–£150. As stated in the terms and conditions at the time of purchase, we do advise that if customers prefer to personally choose their items or feel they may not be happy receiving a random selection, then this offer may not be suitable for them.
Regarding the Instagram Live event you mentioned; this was a one-off launch event where, as a special incentive for viewers tuning in live, we allowed a limited amount of flexibility for some customers to have input on their bags. This is not standard practice for our mystery bags and was clearly communicated during the live session.
We are sorry if the items you received did not meet your expectations. Please rest assured all items included in the mystery bags are new and have been stored appropriately, although they may occasionally show minor handling signs if from past collections.
We truly appreciate your support in the past and your previous happy experiences with us, and we’re sorry that this time it did not meet your expectations. Your feedback has been taken on board as we continue to improve our events and communications.
Thank you again for your time.
Kind regards,
The Coco Boo Loves Team
Lovely item
Lovely item
Well made
Only issue I have is delivery takes too long
But I would definitely buy unique clothes again
18 mars 2025
Réponse de COCO BOO LOVES
Hi Natalie, thank you so much for taking the time to leave us a 5* review, particularly as you purchased one of our unique in-house pieces.
When we started to create our own designs in-house, we had to work on a pre-order business, however we are proud to say that our future collections (for the most part) are now being manufactured prior to launching them for sale. Popularity has allowed us to do this, because lovely people like you have supported us. Customer's wait times for deliveries have been eliminated, or drastically reduced going forward.
We really appreciate you, and can't wait to welcome you again. Much love, Team CBL :)
I still haven’t received my order so…
I still haven’t received my order so cannot comment if I’m happy or not with it.
18 mars 2025
Réponse de COCO BOO LOVES
Hi Nicola, thank you for taking the time to leave us a review.
We can see that you have purchased a pre-order style which isn't due to be shipped out yet. This particular set is a real favourite, and we are so excited for you to receive it.
We sincerely hope that this 3* review becomes a 5* one upon receipt of the order.
Thank you so much for your support.
Best wishes
Team CBL
Delivery and return takes far too long (7weeks)
I ordered on 17/2 and did not realise that what I had ordered fell into the IN-HOUSE/COCOBOOLUXE COLLECTIONS which meant it could take at least 10 working days to arrive. I chased up 26/2 and was told this which was fine but then had to chase again on 8th March which was almost 3 weeks since I ordered. I was told again slight delay but it was due to be sent out which it was and I received it on 12th March almost 4 weeks since ordering. as much as I liked the trousers the material was scratchy & uncomfortable which was a shame but the top was nice so I decided to return the trousers which was done easily and quickly and posted by myself (and paid for) 13/3 for them to receive on 14/3 which they did. I got an email confirming my return would be processed within 14 days. I am still in my 14 days but this was via Klarna so i feel it could be updated much quicker, I've now had to make a payment for trousers i returned. Overall will never shop again due to the hassle of delivery and return, which is a shame as i said the top was nice. Disappointed. If the return is processed on time 3rd April that will be almost 7 weeks since I ordered, in the world now things should not take this long- it certainly doesn't take that long to take the money out my account.
I will point out customer service reply quickly and are very helpful - just need to get a system that returns can be processed quicker!
31 mars 2025
Avis spontané
Réponse de COCO BOO LOVES
Hi Natalie,
Thank you for taking the time to leave your feedback, we genuinely appreciate it. We’re truly sorry that your experience didn’t meet expectations, and we completely understand that waiting for an order can sometimes feel frustrating.
As a small, family run business with a dedicated team of just four, we’ve been through an exciting transformation over the past year, moving from stocking external brands to creating our own exclusive in-house collection, made by us in the UK. During this transition, many of our styles were produced on a pre-order basis, meaning a slightly longer wait time while they were made specifically for each customer. However, we’re happy to share that we have since streamlined our production process, and most of our pieces are now ready to ship immediately, so future customers won’t experience the same delays.
We do signpost our in-house collections with a shipping disclaimer on the website, so customers can make an informed decision prior to purchasing. That said, as mentioned, we are now working ahead and creating collections in advance, so that they are ready to ship straight away.
Regarding returns, we follow industry-standard processing times, and while we aim to update Klarna as swiftly as possible, there is always a short period where payments may still be reflected on their end. We appreciate your patience with this, and we’re always happy to assist with any concerns in the meantime.
We’re really pleased to hear that you liked the top, and we do wish the trousers had been a better fit for you! We’re always refining our designs and fabric choices based on customer feedback, so we appreciate your honesty.
Once again, we truly value your support and the time you took to share your experience. We hope that, in the future, you might reconsider shopping with us as we continue to grow and improve.
Wishing you all the best,
Team CBL
Poor communication and refund…
Poor communication and refund timeframe.
I ordered from the website on 2nd December for an event on 9th (last minute I know), however I’d emailed customer services and got a quick response to say the items would be delivered on time. However, this was not the case, the items came on 10th. Because I no longer required the items, I returned them. I have only received my refund today (06/02). I understand this is a small family run business and it has been a busy time after the festive period, but it was a significant amount of money to have to wait over a month to receive. I had to chase up details of my return and when I’d likely receive my refund. This was still not received within the timeframe they had quoted. Overall a stressful and disappointing experience.
6 février 2025
Avis spontané
Réponse de COCO BOO LOVES
Hi there, thank you for taking the time to leave your feedback. We're really sorry to hear about your experience, as we always aim to provide the best service possible. However, we’re unable to locate an order under your name and would love to look into this further for you. Could you please provide your order number so we can investigate and resolve this as quickly as possible? We truly appreciate your patience and hope to get this sorted for you soon. 💕
Always amazing clothes quick delivery…
Always amazing clothes quick delivery and parcels are wrapped lovely.
One of my favourite boutiques x
28 janvier 2025
Réponse de COCO BOO LOVES
Hi Nikki, thank you so much for taking the time to leave us such a lovely 5* star review. It really does mean the world to us. Thank you so much for your continued support. We can't wait to welcome you again.
Much love, Team CBL :) x
Perfect place to get clothes that are a…
Perfect place to get clothes that are a bit different, gorgeous styles and i love all the insta posts that help you style the items up.
27 janvier 2025
Réponse de COCO BOO LOVES
Hi Vicky, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We're really happy that you love what we do, and we can't wait to welcome you again.
Much love, Team CBL :) x
Great website gorgeous clothes just a…
Great website gorgeous clothes just a little disappointed when trying to order there out of stock
27 janvier 2025
Réponse de COCO BOO LOVES
Hi Lana, thank you so much for taking the time to leave a us a 5* review, it really means the world to us.
We do restock often, so set up a 'back in stock' email alert on the webiste, and you'll receive notification once your faves are back.
Much love, Team CBL :) x
Wrong item sent, sent incorrect item back and was sent the one I ordered :)!
Wrong item received, had to send this back before my correct one would be sent. Received the correct item and I had my postage refunded for the return. The girls were helpful!
27 décembre 2024
Réponse de COCO BOO LOVES
Hello Kelsea,
I'm so sorry to see you've edited your review from 4 stars to 1 star thats such a shame :(
I've looked in to this and can see that you have been communicating with our team and an exchange for the wrong item has been arranged. The team have apologised many times for this error, and again, I can't apologise enough for sending the wrong item in the first instance, this shouldn't have happened.
Of course, as explained via emails which have been acknowledged, we will absolutely cover the costs to return and to send back to you, this was our mistake and we would always offer this.
Unfortunately, we wouldn't be able to send out an exchange without the original item coming back to us first, as a small business we wouldn't be able to send out an item unpaid, however we will absolutely cover return costs and postage costs to make sure the correct item gets to you asap.
Thank you so much for your understanding and patience.
The CBL customer care team x
absolutely loved my first outfit i’ve…
absolutely loved my first outfit i’ve bought with yous i was scared of the sizing being small and it not fitting as im a 14/16 and the jacket was only available in m/l size 10/12 but it fits oversize so knew it would be more fitted on me if it even fit but it did it fitted perfect with alittle room and was very comfortable trousers were size L were abit long but all fitted well i was very happy with it and got loads of compliments will be buying again for sure
karen x
15 novembre 2024
Avis spontané
Réponse de COCO BOO LOVES
Hi Karen, thank you so much for taking the time to leave us such a lovely 5* review, it really does mean the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
Stingy with refunds.
Bought and returned an item and didn't receive a refund until I disputed it with my bank TWO months later. Ignored my email and ignored my enquiry sent on the website. The item wasn't even faulty it was just too big.
20 septembre 2024
Avis spontané
Réponse de COCO BOO LOVES
Hi Mariama, we are really sorry to hear of your disappointment with our service. Admittedly, your refund was processed once we received a dispute from your bank, which was the first piece of communication we received from you.
Unfortunately, your refund was overlooked and was archived without it ever been processed, which was the issue. We are really sorry about this, however had we received communication from yourself prior, we would have dealt with this matter without delay.
Kindest regards
Team CBL
I have just ordered my Christmas outfit…
I have just ordered my Christmas outfit from Coco Boo, some gorgeous lace flares and a blazer, it’s arrived and it’s absolutely stunning. I’m so excited to wear it for a girls night and over the Xmas period! I’ve bought from the Coco girls in the past and everything has always been amazing, the girls are so helpful and I love watching the reels on instagram too!!!
16 novembre 2024
Avis spontané
Réponse de COCO BOO LOVES
Hi Jo, thank you so much for taking the time to leave us such a lovely 5* review, it really means the world to us. We can't wait to welcome you again. Much love, Team CBL :) x
SHOCKING STAY AWAY
SHOCKING STAY AWAY. After ordering a pair of handmade trousers back in September and waiting till late October for delivery the trousers were sent and I couldn’t get them over my thighs as they must of been sized incorrectly. I emailed and they was super helpful in stating I could return them and they would check them and send the correct size as they could have been mislabelled. Fast forward 11 days after they had received the trousers they claimed they had been worn (impossible as I couldn’t even pull them up) and they had mud on them also impossible as I don’t live in a barn where I tried them on! They also claimed I had taken the labels off and hand stitched them back together in places. I think they had forgotten this was their poor stitching that had created this mess. And labels removed…. Why on earth would I remove the labels when I couldn’t even get the trousers on. After a few disappointing emails I have now raised a claim with PayPal in hope to resolve the issue with them. I will never shop with cocobooloves again and am so disappointed with the outcome. All I wanted was the correct size to be sent. They are despicable.
UPDATE- the reply is a running JOKE. They sent me the incorrect size of poorly made trousers and have tried to turn it back on me by saying I removed the tags. Why on earth would I remove tags when I initiated an exchange the same day. Absolutely disgraceful deceitful behaviour. After putting this on my social media about the poor customer service from this company I had a multitude of messages saying it’s not the first time. It’s a very sad outcome of what I “THOUGHT” was a good small business. I will never shop with them again!
19 novembre 2024
Avis spontané
Réponse de COCO BOO LOVES
Hello Peri,
Thank you so much for taking the time to review and allowing us the opportunity to respond.
I have spoken to the team on this matter and can see that initially this order was authorised for an exchange. I can see as a goodwill gesture the team reimbursed your original shipping costs and refunded this back to you to enable the return. We really do try and work with our customers to ensure they are provided with the best shopping experience.
Once the item was returned back to us, the return team inspected it and deemed it did not meet our criteria for exchange/return. Some of the factors that led to this decision:
* the garment no longer had any of its tags attached, including the 'do not remove tag'
* the garment was damaged in areas
* marks on the garment
* what appears to be hand sewn stitching in the side seam (machines are used to manufacture this garment)
All evidence has already been provided.
We did not send this garment in the poor condition it was returned to us. This particular piece was manufactured from a new roll of fabric by our factory and sent straight out to fulfill all orders. These factors meant our returns team could not authorise this return. We have provided images/videos of how the garment was received back to us and can happily provide more if required.
Unfortunately if a return doesn't meet our returns criteria, it will be rejected. I'm very sorry you are not satisifed with this outcome.
This piece was from our own in-house collection which is made in the UK, which we are very proud of, and although many pieces are made in house, the majority are made in a UK based family run factory that we work very closely with.
Thank you again for taking the time to leave your review.
The CBL customer care team.
A M A Z I N G!!!!
A M A Z I N G!!!!!
Got in touch with COCOBOO only Monday this week to ask if I could pop in to try an outfit on I had seen on socials! Today, they had me in letting me try exactly what I wanted and styled it perfectly for me! Not only that, I wanted the top I tried a little longer as I’m quite tall. I asked the team, do you have any longer tops? Their response, don’t worry we can make you one to suit!! I mean what more could a customer ask for? The team took what I wanted on board and will let me know when ready to collect (only live 5 mins away) can’t get better customer service than that!! Thank you to the team at HQ and thank you for making me feel amazing in your clothes!! Keep going on the socials, keep living the dream because you’s smash it every time!!
Lots of love 🦄 xxx
23 octobre 2024
Avis spontané
Réponse de COCO BOO LOVES
Hi Danielle, thank you so much for taking the time to leave us such a lovely 5* review. It was so nice to have you in with us. We can't wait to welcome you again. Much love, Team CBL :) x
I recently discovered Cocobooloves via…
I recently discovered Cocobooloves via social media and I’m so glad I did. They’re right up my street. I placed my first order last month and I’ll definitely be back for more. Also love the girls on socials, keep smashing it. You’ve got a fan for life x
18 octobre 2024
Avis spontané
Réponse de COCO BOO LOVES
Hi Rachel, thank you so much for taking the time to leave us such a lovely 5* review, it really does mean the world to us. We can't wait to welcome you again. Much love, Team CBL :)x
I can't believe they are charging the…
I can't believe they are charging the prices they are ordered a dress took 3 weeks to come. Shocking quality that Primark would not have sold for a tenner. Disgraceful
16 octobre 2024
Avis spontané
Réponse de COCO BOO LOVES
Hello Melanie,
Thank you so much for taking the time to leave us a review.
I can see you have ordered from us numerous times and you've never returned, so we're happy you've been happy on those occasions.
The particular piece you ordered is one of our made in house designs. We're always mindful of where we source our fabrics and have our pieces made, opting to keep this all in the UK and this can often be reflective in the price. We are proud to say we are not 'fast fashion' and take a more sustainable approach to our offering for our in house pieces. This particular dress is one of our best sellers however I guess it's a matter of preference and i'm sorry this dress wasn't for you.
Thank you again for your feedback.
Wishing you the most gorgeous day.
The CBL Customer care team. x
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