Coderabbit Avis 5

We cancelled our CodeRabbit subscription and received 100% confirmation from their team that the cancellation was processed. On the renewal date, we were charged anyway.

Here is the timeline since:

• 19 Apr — Opened a support ticket disputing the charge and asking for a refund. CodeRabbit replied saying they had received the request.
• 21 Apr — Followed up. No response.
• 23 Apr — Followed up again, twice. Still no response.

So either their cancellation flow doesn't actually cancel anything, or it does and someone is choosing not to refund it. Either way, once they have your card, getting a reply is apparently optional. We are now at the point of disputing the charge with our bank.

If you are evaluating CodeRabbit, please take seriously that the exit door may not work and that support will stop responding the moment the money is theirs. Look at other reviews on here with the same complaint — this is a pattern, not a one-off.

We could not even use the service for one single day.

Someone for support told us that our company account went into some strange status and we were getting all the time a "Organisation Not found" when trying to include team members. No further feedback ever. No change at all on our account.

After 2 weeks of paying for absolutely nothing we decided to cancel to never com back to this.

One of the worst customer experiences ever in my 25 years of professional IT career. And I've been keen to be an early adopter since ever.

Massive scamming! They charge you without accepting new charges. Support is awful. They don't care at all about you, they just want to keep your money and not bother helping you. Also when you delete your account nothing is being deleted!

They advertise a $30/month plan pretty prominently, but what they don’t make clear is that as soon as you add more collaborators to your repo, they’ll start charging $30 per person—automatically. I found out the hard way and ended up with a $150 charge. Even though I caught it within the hour, they refused to refund it.

On top of that, the actual code review feature was really underwhelming. Most of the time, it either gave no feedback at all or made suggestions that were completely irrelevant or unhelpful. It felt more like a gimmick than a genuinely useful tool.

Just be careful—read the fine print and don’t expect much from the AI reviews.

Be aware, they will display $30 monthly in very big but at the moment you add more people to your repo, they will charge $30 per head, even if you notice this the next hour, they will NOT refund you whatsoever. I got charged $150 because of this.

Also, their code review is honestly terrible 99.9% of the time and a gimmick more than anything else, often not recommending anything or recommending useless things out of context.