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Colasential is a wellness brand offering plant-based supplements designed to support digestion, reduce bloating, and promote overall gut and liver wellness. We focus on simple, convenient daily support through carefully selected ingredients and easy-to-use formulas, helping customers feel lighter, more balanced, and more comfortable in their everyday routine.
Etats-Unis
2,3
15 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I’ve really been enjoying the Colasential supplements. Adding them into my daily wellness routine has been simple, convenient, and easy to stay consistent with. I appreciate the smooth ordering process, the professionalism of the company, and how customer-focused the experience has been overall. Everything arrived without issues. I’m excited to continue using the supplements and will definitely recommend them to anyone.
Zero stars. Product is crap. Only ordered one and they keep sending a subscription. I cancelled via email a
But I keep getting more charges and more crappy product from them. Awful company . Please stop sending me your stupid pills and refund my order
They charged me 60.00 to cancel my subscription.
Charged over $200 & received a product called Instaslim!!!! I have complained continuously and finally filed a complaint and request refund for both charges.
I canceled the subscription, had the receipts in my inbox, they charged me for another bottle, sent it, and would not give me a refund unless I paid to ship the product back. This is by design, it's a scam. DO NOT ORDER FROM THIS COMPANY!!
Réponse de Colasential
Thank you for your feedback. We're sorry to hear that you were dissatisfied with your experience.
We take claims regarding continued billing after cancellation seriously. However, based on the information provided in your review, we are unable to verify when the cancellation request was submitted, when it was processed, or the timing of the renewal order relative to the cancellation request.
We would like to clarify that if a renewal order has already been processed and shipped before a cancellation request is received or completed, it may no longer be possible to stop that shipment. In such cases, return options are handled in accordance with our published policies.
We also respectfully disagree with the characterization that this is a scam or that the process is designed to generate unwanted charges. Colasential operates with clearly disclosed subscription terms, and our support team works to assist customers with cancellations, returns, and account-related questions.
What other consumers are posting about the unwanted subscription and how hard they make it to stop the automatic charges is true, I didn’t subscribe, request cancellation I got and email confirmation they had cancelled “my subscription “ but they kept changing my account I needed to ask my bank for help this company sent many beautiful emails that are just a way to delay a solution in order to keep their deceiving way to conduct business, avoid the problem buy other products!
Réponse de Colasential
Thank you for your feedback. We’re sorry to hear that your experience was frustrating.
We would like to clarify that subscriptions are not activated without customer selection. Customers may choose between one-time purchase and subscription options during checkout, and the selected option is reflected in the order confirmation and subsequent communications.
We also want to clarify that cancellation requests submitted to our support team are reviewed and processed, and confirmation emails are only sent when the requested action has been completed. If charges occurred after a cancellation request, the timing of the request and the status of any pending renewal order would need to be reviewed on a case-by-case basis.
Regarding our email communications, they are intended to provide information, assistance, and available options to customers—not to delay resolutions. Our support team works to resolve inquiries in accordance with the order details and applicable terms.
While we understand that you were dissatisfied with the outcome, we respectfully disagree with the characterization that the company engages in deceptive business practices. We remain committed to providing transparent information, responsive customer support, and quality products to our customers.
It helped me. I ran out. Had to get another bottle. I really want to lose this weight.
Would not recommend this at all - FALSE ADVERTISING and then when I want to CANCEL after they AUTO SHIPPED (which I was not aware of) they were NOT CLIENT FOCUSED AND "GOT ME" FOR THE AUTO SHIP. TOTAL SCAM AND MAKES ME WONDER IF THEIR PRODUCTS ARE LEGIT. BUY BEWARE AND LOOK AT THE REVIEWS, THEY CERTAINLY TELL A STORY OF A PRODUCT/COMPANY YOU DO NOT WANT TO BUY FROM.
Réponse de Colasential
Thank you for your feedback. We’re sorry to hear that your experience felt frustrating.
We would like to clarify that subscription options are not applied without customer selection. Both one-time purchase and subscription purchase options are presented during checkout, and the selected option is shown before the order is completed, as well as in the confirmation and reminder communications sent afterward.
We also want to clarify that automatic renewal shipments are part of the selected subscription plan and are intended to provide uninterrupted delivery for customers who wish to continue using the product. Reminder emails are sent prior to renewal and include cancellation instructions.
While we understand your frustration, statements describing the company as a “scam” or suggesting the products are not legitimate do not accurately reflect our business practices or manufacturing standards.
We appreciate all customer feedback and continuously work to improve the customer experience and communication clarity.
If I could give -0 I would this company customer service is a scam .. I called and canceled a subscription I did not sign up for when ordering one bottle . They didn’t cancel it as my bank reached out to me and asked me if I authorized a new charge I said no so my bank canceled my card and reissued a new one however the charge went thru and I have been fighting for a refund and getting gas lighted by the company and they have refused to refund me. They also never sent the order they charged me for so they took my money NEVER sent the product and are refusing to refund me . CUSTOMER SERVICE IS A JOKE .. NEVER SUPPORT THIS SCAM OF A COMPANY. They are liars and thieves I filed a complaint thru the FCC AND will now file a complaint thru Wyoming federal trade according to their website. I will never stop bashing this company for their unethical practices and crap products. So BUYER BEWARE DO NOT GIVE THIS COMPANY ANY MONEY THEIR PRODUCTS ARE MORE DRUG STORE SUPPLEMENTS WITH FALSE CLAIMS THEY ARE SCAMMING PEOPLE.
I SINCERELY HOPE THIS REVIEW REACHES THEM AND “DAVE “ IN CUSTOMER SERVICE GET FIRED FOR PLAYING GAMES WITH CUSTOMERS MONEY. HE IS A JOKE OF A HUMAN.
Réponse de Colasential
Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.
We would like to clarify that subscriptions are not created without customer selection. Both one-time purchase and subscription options are presented during checkout, and the selected option is reflected in the order confirmation and related communications.
We also want to clarify that we do not keep funds for orders that are not fulfilled. If an order was not delivered or a payment issue occurred due to a bank interruption, this would need to be reviewed directly through the order details and payment records.
Regarding customer support, our team does respond to customer inquiries and works to resolve issues according to the order terms and account history. While we understand your frustration, statements accusing our staff or company of theft, scams, or intentional misconduct do not accurately reflect how our business operates.
We remain willing to review the matter further and assist directly if you contact us with your order information.
I have been trying to get shipping information from them. Told them if it hasn't shipped I want my order canceled and refunded. The reply i received was my subscription is canceled and I will be charged the additional amount since it was a subscription price. Nowhere did I say to cancel my subscription. I was discussing my order. I have sent several emails to them and no reply. I will be contacting my bank to reverse tge charges and will be contacting the Better Business Bureau to report this
Réponse de Colasential
Thank you for your feedback. We’re sorry to hear that this experience has been frustrating.
We’d like to clarify that your request was interpreted as a cancellation request for the pending subscription order before shipment, which is why the subscription was canceled to prevent future renewals. The pricing adjustment mentioned relates to the difference between the discounted subscription rate and the standard one-time purchase price, as outlined in the subscription terms.
We understand there may have been a misunderstanding regarding whether you intended to cancel only the shipment or the subscription itself, and we apologize if our response was unclear.
We also want to clarify that we do respond to customer inquiries, and if there was a delay in communication, that was not our intention.
If you’re willing, please contact us again with your order details so we can review the shipment status and clarify the available options for your order.
Very dissatisfied. Only ordered 1 month. It said only 1 month but sent second bottle saying it was a subscription. Would not refund for second bottle. And it doesn't work.
Scam.
Réponse de Colasential
Thank you for your feedback, Donna. We’re sorry to hear that your experience has been disappointing.
We’d like to clarify that both one-time purchase and subscription options are clearly presented at checkout, and the selected option is shown before completing the order as well as in the confirmation email. If a subscription is selected, it includes automatic renewal unless canceled prior to the next billing date. Reminder emails are also sent before renewal with a self-cancellation link.
Regarding returns, our policy and eligibility criteria are outlined during purchase and applied consistently. While we understand this may not align with your expectations, it is not intended to be misleading.
As for the product, results can vary from person to person, and we understand how frustrating it can feel when it doesn’t meet expectations.
We appreciate you taking the time to share your feedback. If you’d like us to review your case further, please contact us with your order details and we’ll be happy to assist.
Easy to take and help assure a healthy body. Absolutely no side effect.
Product does nothing that is beneficial. Customer service is horrible. Would not let me return the product.
Réponse de Colasential
Thank you for your feedback. We’re sorry to hear that your experience has been frustrating.
We understand that not seeing the results you expected can be disappointing, as responses can vary from person to person.
Regarding your order, the subscription details and renewal terms are presented at checkout and included in the initial order confirmation. Customers also receive tracking emails and a reminder email prior to the next charge, which includes a direct self-cancellation link to manage or cancel before renewal.
If a cancellation request is made after the renewal has already been processed, it applies to future shipments rather than the order that has already been generated. This is outlined in the purchase terms.
We understand how this situation may have felt, and we’re happy to review your case further. Please contact us with your order details so we can provide full clarity.
The supplement did not work; sometimes that happens, and you have wasted your money. To make matters worse, when I canceled my subscription, they backcharged me for the individual price of each bottle. I have never seen such a misleading subscription.
Réponse de Colasential
Hello David,
Thank you for your feedback. We’re sorry to hear that Colasential did not meet your expectations.
Results can vary from person to person, especially with digestive and wellness supplements, and we understand how disappointing it can feel when a product isn’t the right fit.
Regarding the pricing concern, discounted offers are tied to specific subscription terms presented at checkout and outlined in our Terms & Conditions. If a subscription is canceled outside of those terms, the order may convert from the discounted subscription rate to the standard one-time purchase price, and the difference is applied accordingly.
We understand how this may have felt misleading, and we’re happy to review your case in detail. Please contact our support team with your order information so we can go through everything step by step and provide full clarity.
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