Colby & Conrad Avis 

Property Owners — Proceed With Caution: Zero stars

We hired this company to manage our luxury two-home short-term rental compound in Culver City (LA), California. Based on our experience over several years, I would strongly encourage property owners to conduct extensive due diligence before entrusting this shell company with an income-producing property.
At the outset, we were provided projections indicating monthly owner revenue of approximately three times what the property ultimately produced for us. We stayed with the company for several years, repeatedly giving them the opportunity to improve performance. It never came close to the expectations established at the beginning of the relationship.
For context, our property consisted of two homes accommodating up to 12 guests, which could be rented separately or together as a compound.

One of our biggest concerns was the disconnect between what we could see on the owner platform and what we actually received.
There were months when the owner platform appeared to show the property approximately 95% booked, along with substantially higher projected/published owner revenue. Yet when the month closed, we would receive only a fraction of what we expected.
Naturally, we would ask what happened.
On more than one occasion, the explanation we received from ownership was essentially, “Sorry, there were several last-minute cancellations.” Getting that explanation could itself be difficult, as calls and questions were not always answered promptly.
We understand cancellations happen. What concerned us was the recurring disparity between what the owner portal appeared to show and the amount ultimately paid to us, combined with the difficulty obtaining timely, detailed explanations reconciling the difference.
We are experienced property owners who have owned and operated real estate in multiple states. We understand seasonality, vacancies, cancellations and fluctuations in short-term rental revenue. Poor performance alone is not the reason for this review.
Our larger concern was transparency and accountability.
Questions regarding bookings, cancellations, accounting, financial statements and owner proceeds were routinely difficult to get answered. We were frequently redirected with responses along the lines of “that's an accounting issue” or “that's not what I do.” At times, basic financial questions concerning our own property went unanswered for months.
There was also no physical office available to us where we could simply go and meet with management when calls or questions went unanswered. We found that particularly frustrating when we were trying to obtain answers concerning a significant income-producing asset.
We also had a conversation with one of the company's owners concerning its online reviews. During that conversation, the owner told us that some of the reviews were not genuine. We cannot independently verify how individual reviews were generated, but hearing that directly caused us to question how much reliance prospective owners should place on online ratings when conducting their due diligence.
For a property owner, these issues matter. A management company isn't simply responsible for generating bookings. Owners are entrusting it with their property, revenue, financial reporting and ultimately a significant investment.
After several years, we concluded that this wasn't about a bad month or even a bad season. The financial results never justified continuing the relationship, and the repeated difficulty obtaining clear answers about those results ultimately destroyed our confidence in the management of the property.
If you are considering this company, I strongly recommend going a different route. Ask for actual historical owner statements from comparable properties—not projections. Ask to speak and visit a current client. Ask how cancellations are documented and reflected in owner statements. Understand exactly how gross bookings become net owner proceeds. Determine who is responsible for accounting questions and how quickly they are expected to respond.
Most importantly, reconcile what you're seeing on the owner portal with what actually reaches your bank account.
After several years of firsthand experience, we would not hire this company again and cannot recommend its property-management services. Run, dont walk away.

Colby & Conrad were great hosts. The property was beautiful and serene.

We are very happy with our stay! The experience was fantastic! The house is definitely breathtaking, and the location is incredible!

Great team. Always responsive and ready to assist in anything I need. I highly recommend C & C. Barbarea

Everything is clean and efficient. Everyone working here is very helpful and kind.

Awesome Beachfront Home and Beautiful Views from the balcony. Stairs right down to the sand.

This property was perfect for our August visit.
Spacious, air condtioned, great kitchen, back patio and I especially liked that you provided coffee beans and olive oil. Bed's were too soft.

Lovely experience and great customer service!

Everything was clear and fresh!
Thank you so much!

Annoying company who uses automated data gathering to offer you their services using emails that makes grand and untrue claims about how much money they can get for you. And you get them over and over again even though you've never responded. I would never trust anyone who uses such deceptive marketing practices.

Excellent. Need higher % of return

Beautiful residential complex, very quietly located yet with many shopping options in the immediate vicinity. We were very satisfied with the apartment’s amenities—everything was very clean and well maintained. 100% recommendation!

Super responsive team, clean home with all the amenities. 100percent would stay again and would recommend

I really loved the permitting department that department has got it going on and really gets the job done!

It was a pleasure booking my stay with colby and conrad. They were easy to reach and were very helpful with any issues (btw, there were very little and typically minor) that came up during the stay. I will definitely be using their services in the future. Overall, they were excellent.

It was ad advertised on Air BNB. A beautiful, private getaway. The pool and jacuzzi were incredible. So much quiet time in nature. Neat little tiny home, canyon living style.

Easy checkin, easy and fast solving issues on site, easy checkout

AVOID COLBY & CONRAD AT ALL COSTS – They are a complete disaster and will rob you blind while destroying your brand-new property.
As a homeowner, I foolishly handed over my nearly new (only 6 months old) house to Colby & Conrad for short-term rental management, lured by their slick promises of $7,000–$10,000 in monthly profit. What a total scam. They delivered a pathetic $1,250 for the first month and a laughable $270 for the second—barely enough to cover a utility bill—before the money dried up completely. They pocketed everything else while feeding me endless excuses.
My property has zero landscaping—no sprinklers, no grass, no plants, nothing growing at all—yet these crooks slapped me with $1,200 per month for “gardening services” and an extra $500 per month for “pest control.” A brand-new build with zero pests, and I explicitly told them I didn’t want or need pest control. They ignored me and kept charging anyway.
When I demanded proof—actual invoices showing they paid a real gardener or exterminator—they went radio silent. To this day, zero response, zero receipts, zero accountability. It’s blatant fraud: charging for phantom services and pocketing the cash.
Communication is nonexistent. No phone number. No real human in charge. Every email gets a lazy, 5-day-delayed, AI-generated generic reply that answers nothing. They’ll sweet-talk you with whatever lies it takes to get your keys (“We’ll maximize your profits! Easy money!”), then bleed you dry with bogus fees for “gardening,” “pest control,” “deep cleaning,” and who knows what else. They take every cent they can squeeze out and leave you with crumbs.
When I finally fought to get my house back, it was trashed. The entire place reeked of heavy smoke (like someone chain-smoked indoors for months), walls filthy and damaged enough to need a full repaint—on a house that’s barely broken in. They clearly let irresponsible guests run wild with zero oversight or care.
This company is predatory. They prey on trusting homeowners, make impossible promises, hide behind no-phone/email-only walls, charge for fake services, provide no transparency, and return your property worse than they found it. Do NOT give them your keys. Do NOT trust a word they say. They are not a legitimate property management company—they’re a nightmare you’ll regret for years. Save yourself the headache, money, and property damage: run the other way and find anyone else. Or better yet, manage it yourself.

Owner came in one hour into my family’s stay and threatened us and cussed at us to leave. Place was not cleaned and driveway and taped off and back door was open when we arrived.