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Colin & Taylor is an online clothing store offering modern apparel and everyday essentials for men and women. We focus on comfort, quality, and timeless style, providing carefully selected products designed for daily wear. Our goal is to deliver a simple, reliable, and enjoyable shopping experience for customers across the United States.
Etats-Unis
2,2
11 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 10 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered something, tried to cancel it after seeing online reviews and I called them multiple times before it was shipped, emailed them etc deliberately before it was shipped, then got an email right after it was shipped saying “unfortunately we can’t refund it because it’s been shipped”
The good reviews here are undoubtedly fake to boost their rating, since no one in their right mind would rate their crap 4* or let alone 5*
Slow delivery, trash quality.
Very poor quality and despite going up a size still didn’t fit. They have a US warehouse in NY but if you want to return and get your money back then you have to pay for international shipping and it’s not worth it but they are kind enough to give you %20 refund if you just keep the nonsense they send you instead of returning it. Basically a legal scam
Google info states warehouse is in NY.
Warehouse is actually in China.
Oh, and don’t expect the delivery in a timely fashion.
SCAM
SCAM
SCAM
SCAM
SCAM
SCAM
SCAM
THEY WILL STILL MONEY FROM YOUR DEVIT CARD. STAY AWAY!!!
A scam clothing company. The actual item looks nothing like the pictures, and the product quality is abysmal. And the slow shipping time, nonexistent shipping updates, and no return policy didn't help either.
There isn't even any legit labels attached on the product. 0/10
the absolute worst company. Do not believe their website on shipping time frames, dont bother reaching out to customer service as it is a bot responding, addressing you with a different name each time. Also they lie about the refund. My dress did not arrive in time for an event and I kept asking for shipping info as the tracking number I recevied did not work, i could never get an update with the tracking and CS kept telling me they didnt have an update. I didnt realize it was coming all the way from CHINA! So when I ask for a return shipping label, they responded and asked if I want 20% of my refund (after they receive it in CHINA which could take 2 months) or an 80% credit on their website. THIS SHOULD BE A CRIME - LYING TO YOUR CUSTOMERS AND HAVING FALSE INFO REGARDING SHIPPING PROCESS AND REFUNDS ON YOUR WEBSITE - NEVER AGAIN
AI pictures and the clothing looks NOTHING like what is expected. Complete scam. Save your money.
Fake Chinese company with total crap clothing.
They refuse to give info for returns instead try to get you to keep the items at a discount.
Avoid them like you would covid!!!
Fake customer service number in Chicago.
Fake warehouse in Batavia, NY
Réponse de Colin & Taylor
Je kunt op een professionele en kalme manier reageren zonder in discussie te gaan over de beschuldigingen:
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that we are committed to providing legitimate products and customer support to all of our customers. Our customer service team and return process are genuine, and we always aim to offer solutions that best suit each individual situation. In some cases, customers may be offered alternative resolutions, such as a partial refund, but returning an order always remains an available option according to our policy.
We understand your frustration and regret that you were left with this impression. We would appreciate the opportunity to review your case in more detail and address any outstanding concerns. Please contact our support team directly with your order information, and we will be happy to assist you further.
Kind regards,
Customer Support Team
I bought three polo shirts last month and they have become my go to pieces. The fabric feels premium and the fit is just right. These are exactly what I needed for casual office days.
Réponse de Colin & Taylor
It’s wonderful to hear the fabric, fit, and overall feel met your expectations. Comfortable and breathable pieces are essential during warmer days. We’re equally happy that the delivery process and service felt smooth and dependable throughout.
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