Colosseo Avis 

⚠️ WARNING TO TOURISTS VISITING THE COLOSSEUM – BE CAREFUL OF PEOPLE APPROACHING YOU IN THE TICKET QUEUE!

We had a very disappointing and heartbreaking experience at the Colosseum in Rome. I am sharing this review to warn other tourists, especially families travelling with children, so that nobody else has to go through what we experienced.

While we were waiting in the ticket queue, a person approached us and offered a guided tour, promising skip-the-line entry to the archaeological site and the Colosseum. As we were travelling with two young children, we trusted his promises and agreed to pay €100, hoping to make our visit easier and avoid long queues.

However, what happened next was completely unacceptable.

The person accompanied us only as far as Palatine Hill and then left us, telling us that we could enter the Colosseum from there without a ticket. He said he had to leave because he needed to attend his next tour. He simply left us to manage everything on our own.

Later, we discovered that we could not enter the Colosseum as he had told us. We needed valid entry tickets and had to follow the proper entry procedure. We had no valid tickets that would allow us to enter, and we were unable to visit the Colosseum.

We lost €100 and precious sightseeing time because we trusted someone who approached us with promises of a guided tour and entry.

The most heartbreaking part was our son. He had been eagerly waiting to visit the Colosseum and was extremely excited about the experience. Seeing his disappointment was painful. We chose this tour specifically because we were travelling with two children and wanted a smoother, less stressful visit. Instead, this experience ruined that part of our family trip.

PLEASE BE CAREFUL OF PEOPLE APPROACHING YOU IN THE TICKET QUEUE AND OFFERING GUIDED TOURS! Do not rely only on verbal promises. Before paying anyone, verify their identity, their affiliation (if any), and whether your booking includes valid Colosseum entry tickets. Check the official Colosseum website or official ticket counters for ticket information.

We are not claiming that this person represents any official organisation; we are sharing exactly what happened to us so that other visitors can be cautious.

We paid €100 expecting a guided tour and access to the Colosseum, but we were left without the entry we had been promised.

Please learn from our experience. Be vigilant, verify everything before paying, and don't let anyone ruin your family's visit to this incredible historical landmark.

What a horrific experience! It seems to lure you to the possibility of getting tickets but after actually getting to the point where you have tickets reserved for 15 minutes (if you get that far) you don't get any farther. Either it can't adjust the ticket count at the moment before purchase or it can't validate your credit card when you are in the payment process. This is all basic merchant site functionality, the site must be run by amateurs.

Absolutely terrible experince trying to purchase tickets from the official site. From the moment the day was available, the tickets were suddenly sold out immediately, even when some qty got back again when I tried to buy it showed "Insufficient quantity".
Absolute scam, completely ruining the beauty of the monument.

Absolutly no chance to get any tickets.

I think it’s a well known issue but you cannot purchase the in demand tickets from this website, it goes from saying no tickets available on the selected dates and when they realise them at 8:30am (Rome time) to sold out instantly (and when I say instantly in the time it takes to refresh a webpage) and then they are only available from resellers for the same money you could buy an entire holiday to Rome.

Seriously corrupt system from which some people are seriously profiting at the expense of genuine buyers.

Oggi, armata di tanto entusiasmo, ho portato i miei parenti a visitare il parco archeologico del Colosseo.
Ho offerto il biglietto, €24x3=€72 totali.
Sconsigliatissimo: un caos totale!
Volevo segnalare l'organizzazione imbarazzante del sito. Intanto c'è una confusione assurda con i giorni: la Casa di Livia è chiusa il martedì, quella di Augusto il lunedì, ma oggi in quella di Augusto non funzionavano né i proiettori laser né la voce guida. Praticamente un tour a metà.
La cosa più assurda però è l'orientamento:
• Mappe inutili
L'App dedicata si impalla continuamente e perfino gli operatori dicono che tra loro non riescono a comunicare perché non c'è campo.
Insomma, paghi un biglietto caro (e pure la mappa!) per trovarti in un labirinto senza supporto e senza servizi funzionanti. Infatti, siccome le mappe sui pannelli sono illegibili, ho anche acquistato la guida cartacea a €4,90 ma i numeri di riferimento dei siti non corrispondono a quelli che trovi sul percorso! Quindi un altro furto!
• Segnaletica e Uscite: Le uscite non sono indicate, o comunque sono segnalate pochissimo e male. Ti ritrovi a girare a vuoto senza capire dove andare.
• Personale assente: Il personale si trova solo all'ingresso dei siti che prevedono il controllo del pagamento extra, ma per il resto del percorso non c’è nessuno. Se qualcuno si dovesse sentir male non si sa letteralmente a chi rivolgersi!
• Pannelli illeggibili: I cartelli sono lontanissimi (2 metri dalle transenne) e sbiaditi dal sole, non si riesce a leggere nulla.
Come se non bastasse, la gestione delle lingue è un disastro (tocca aspettare anche 40 minuti per sentire la propria) e neanche il personale addetto sa dirti quanto devi attendere (se sapessi di dover aspettare 40 minuti, ottimizzerei il mio tempo per vedere altro per poi ritornare).
La rete cellulare è a singhiozzo. Un vero peccato per un posto così bello gestito così male!

Its a sham!

The slot appears, fastest click in the world on the date and time available, even faster with number of tickets needed- all this done in 2 seconds max, and tickets sold out, within 5-6 seconds of slot being available.

And no customer service will reply here, because I guess its just an agreed deal with the third-parties to share the fare.

I made a simple mistake while booking a ticket – I selected the wrong date. When I contacted customer service to fix it, I was met with a cold, copy-paste reply citing inflexible regulations and absolutely no willingness to help.
No date change, no refund, no understanding — even though the ticket wasn’t used and the visit hadn't happened yet. They told me it’s entirely the buyer’s responsibility, regardless of how small or genuine the error is. Apparently, even changing the time or date by a single day is “impossible.”
I have never experienced such rigid and unhelpful service in any other museum or cultural site across Europe. This kind of attitude is completely unacceptable for a world-class attraction like the Colosseum. They treat visitors like numbers, not people.
Avoid booking directly through colosseo.it unless you're 100% sure you won’t make even the smallest mistake — because they certainly won’t help you fix it.

Only official web of Colosseo with ticket sales... We book through 3-rd party with many problems and 60% more expensive. You can book on this page also Free of charge having your ROMA CARD incl. Roma public transport.

They clearly purposely allow bots or special access for those to gain the more exclusive tickets.
These people then resell for 5 times the price.

Nothing is done to stop them, tourists are just seen as money money money

I am writing to share an extremely disappointing experience we had with your service. We purchased family tickets for five people, but there was a mistake in my mother-in-law’s surname on her ticket. I understand that changes are only allowed up to seven days before the appointment date, which is fine. However, when I tried to purchase a new ticket with the correct information, I discovered that your system doesn’t allow a second ticket purchase with the same email address on the same day.

When I contacted customer support, they advised me to buy a new ticket on-site. Unfortunately, upon arrival, there were no tickets available for the same time slot. This left us in a difficult situation. To make matters worse, the staff yelled at my wife because her mother had a ticket for a different time slot, even though she already held one with a minor error in the surname.

Been trying to get tickets for days now! Every timed slot I try it says insufficient tickets! Managed to get 2 tickets into my basket but when I came to pay they had disappeared! Rubbish website and still waiting almost a week later for a reply from them!