Colourcraft Avis 

My car was taken to Colourcraft Autos / Body repair management as part of an insurance claim. Communication throughout was inconsistent. I was told different completion dates, and messages were often not responded to. On the date I expected an update, I found it very difficult to get through to anyone, and calls were not returned.

Four days after the repair was completed, I was informed that my vehicle had been destroyed in a fire at the premises. When I tried to contact the garage for clarification and photographs, I received no reply. I had to rely on my insurer to eventually obtain a single photograph more than a month later.

The lack of communication during such a serious incident has been extremely stressful and left me without essential information at a crucial time. I hope the garage improves communication with customers and insurers going forward.

For several years I have really loved using the dyes created by this company which I have usually purchased at a Craft event- mainly The Knitting & Stitching show and found them to be very helpful. However trying to buy from them online is another matter, very frustrating their delivery is 4 weeks but I only found that out after placing an order, in the small print. Friends are having the same problems!! They don’t seem to respond to emails and I resorted to phoning them today having waited 10 days so far, still not able to send out any quicker ...Like most people I order things when I need them, I’m doing a workshop on Wednesday that I need them for so won’t receive them in time!!! If there was another company I would use them!!