I've purchased from them before as I think their paint is superior, and also I want to buy from Irish companies. But I must tell you something else that made my second time purchasing from them a un... Voir plus
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The paints are very good, but customer support is terrible. The parcels are not well protected and get damaged during transport. Few paints arrived with dents and leaks and finally one wasn't de... Voir plus
Outstanding service. I had my paint delivered within two days of ordering. Painted the two garden sheds in different parts of the garden with the 'Paint your shed' kits. 'Wild raspberry' is a beau... Voir plus
L'entreprise a répondu
Good customer service. The paints I ordered arrived on time and with no issues. Paint quality is very good, my walls are looking so much better now!
À propos de l'entreprise
À propos de colourtrend.ie
Écrit par l'entreprise
For over 60 years we have been passionate about paint and committed to being at the cutting edge of paint technology. Visit our website https://colourtrend.ie/ for:
- Colour and Product Advice
- Beautifully Crafted Paints
- Ordering Paint and Samples
- Your Nearest Store
- Ordering Your Free Colour Cards
We value your opinion
We value our customer's opinions and want to hear what you have to say. That is why we invite all of our online customers to leave a review after placing an order at colourtrend.ie. From our collection of colours to the quality of our paints, our speedy delivery to our expert advice, our Trustpilot reviews show that there’s lots to love about Colourtrend.
Coordonnées de contact
Maynooth Road, W23 X7R8, Celbridge, Co.Kildare, Irlande
- 01-6288224
- hello@colourtrend.ie
- colourtrend.ie
4,5
Excellent
450 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordering fulfilment could be improved
We ordered 3 testers pots… it took a week for them to arrive to find that only two pots were sent and one was not the correct coloured ordered. Customer services were helpful and arranged for the two missing pots to be sent. Roll forward another week, and only one pot sent out. Again contacted customer services, who did apologise and mention that the final pot will be sent to us.
Whilst I really do like colour trend paints, based on this experience of order fulfilment I would advise to purchase locally if you can.
24 mai 2024
I ordered a number of the new colour…
I ordered a number of the new colour cards and did not get them.
24 mai 2024
Réponse de colourtrend.ie
Hi Anne,
We're so sorry to hear you never received your colour cards. If you could contact our customer service we will try and get your colour cards out to you as soon as possible. Our email is hello@colourtrend.ie
The paint leaked, no response from customer service
Ordered paint from them, it leaked inside the package. Awful experience unpacking and then disposing of all that..
Wrote to them about the problem, no response.
That's a terrible customer service. Got the money - don't have to bother about the customer anymore.
27 mai 2024
Avis spontané
Réponse de colourtrend.ie
Hi Sergey, apologies that this has happened with your order in transit. If you could contact our customer service with your number we will rectify the issue for you as soon as possible, our email is hello@colourtrend.ie.
Great service Great paint
13 mai 2024
Réponse de colourtrend.ie
Hi Pauline,
Thank you so much for the nice review.
Exterior Tile paint
The website was misleading in that I purchased what I thought was exterior tile paint costing €50.00. When it arrived I discovered it was interior paint for walls. I telephoned for it to be confirmed that it could not be used on tiles and was refused a refund probably because it had been mixed. I then had to purchase tile paint elsewhere.
7 mai 2024
Réponse de colourtrend.ie
Hi Bernadette, we are sorry that the website experience was not satisfactory. Our Ceramic Matt finish will only ever be advertised for its purpose, interior walls and ceilings. Our paints are tinted when ordered, so therefore we cannot offer a refund under these circumstances, this is explained on our returns and delivery page. If you ever have any questions or hesitations about a product, please feel free to reach out to our team and they would be happy to help.
Not delivered
Only one pot of primer from my paint front door kit arrived 2 weeks ago. I have contacted color trend twice and although they have promised to remedy it there is still no sign of the remainder of my order or a refund.
8 mai 2024
I logged on for the online consultation…
I logged on for the online consultation and was left in the waiting room for the duration of of my alloted time waiting for the host
26 avril 2024
Réponse de colourtrend.ie
Hi there, we apologise for this inconvenience and would like to look at this further. Could you please send an email to support@generalpaints.ie and we can resolve this issue?
Never arrived
Ordered a week ago. Never received.
Maybe because the color cards were free of charge.
12 avril 2024
Great service
10 avril 2024
I didn’t receive my colour chart😏
25 mars 2024
Prompt delivery
Prompt delivery, lovely paint to work with and a wonderful choice of colours
11 mars 2024
Most profitable hour I’ve ever spent....
I had an hour on zoom with K - it was one of the most profitable hours I’ve ever spent...Having decided before hand on a colour she was immediately able to say whether it would be warm or cold. This was very important in the NE facing room. The decorator started on the dining room vaulted ceiling yesterday and the Powdered Shell looks amazing. I have schemes for all the other rooms too. I had to make a call to clarify one point and it was dealt with efficiently and knowledgably. Great value for money.
2 mars 2024
Impressed
Great to get the little pots so I can decide what colour is best-no charge post is a bonus
19 février 2024
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