Commonwealth Bank Avis 

I would give less if I could would not identify me and there fore I cant use my own credit card, forcing me to go into a branch when I dont even stop for lunch breaks - absolute fn joke

Sending people emails threatening to close their accounts because they withdraw and use cash?
Are you serious?
Threats of not being able to access people’s own money?
This is absolutely disgusting!
Cash is legal tender and you’re a bank!
Questions as to how someone got their wealth none of your business!
Do not buy into this crap! Never bank with this bank. How dare you, firstly to threaten non-access to a persons own money and secondly assuming that just because they use cash they deserve this treatment and thirdly assuming that because they use cash they’re doing something nefarious.
You have absolutely no right to question anything like that as a bank you have no authority. You’re not some sort of police agency that investigates people if you have suspicions handed over to the federal police otherwise it’s none of your business.

Absolute joke of fraud and scam protection. Won’t provide MFA or notify you when someone accessed your account from an unusual device or location (even Facebook and LinkedIn do that). Refuse to track IP address of scammer who made transfer without my knowledge. I’ve been with Commonwealth for 10 years and will be closing all my accounts once my fiancés visa application is complete.

Got locked out of net banking. And told to ring a number and quote a reference number. Did so. Then get told to go to a branch to sort it out. What a joke.

WOULD NOT RECOMMEND Unless you want to pay for insurance that you will not be covered for as they will try everything to get out of.
Finding out after the fact that they have been done by the government for skimping and underpaying clients who have put in claims from Lismore/Shepparton/Byron bay and only paying out not even half of content and house insurance, now in hindsight that im going through EXACTLY the same issues, I would run as fast as I can from signing with CBA.
Coming up to 7 months of fighting with CBA/Hollard’s insurance, the storm incident happened on the 15th of November 2024 and it is currently the 30th of April 2025 and we are still fighting with no end in sight!
CBA have sent out 2 assessors and 1 engineer to write reports as they weren’t happy with the amount our quotes from private builders came too, The original assessor and engineer BOTH agreed and reported that all damaged items were no longer safe and/or non-compliant under Australian standards so all damaged items now needed to be demolished and rebuilt. These two reports from the assessor and Engineer both match what our own private builder and tank builder have stated as well.
We have been waiting 5 months for them to finalize that section of sending people out, waiting for reports ect, but they still weren’t happy with that either so they have recently sent out an internal assessor (whom I might add was quite rude and acted like she was above everyone else) This internal assessor has come back and said the COMPLETE OPPOSITE to what CBA’S own original assessor and engineer have said and REPORTED might I add!
This internal assessor is trying to settle the amount as she says (I HAVE THE LAST SAY) Now to put this in perspective she is trying to settle an amount that is over $130,000 dollars in different to the quotes that have been provided to CBA and also is $90,000 dollars in difference to their own sub-contractors Johns lyng who put in an amount that it would cost for repairs/replacement and yet this internal assessor has come in at a completely different figure, not even anywhere near their own sub contractors quote.
The internal assessor has let me know that “She has the last say” so I will have to try take it further which I will be as they are trying to rort the system and rip off innocent paying customers who are only trying to get their items fixed and/or replaced.
Again, I DO NOT RECOMMEND

A story of 2 banks - Commbank and the other will remain anonymous - and how they handled fraudulent activity.
Unfortunately I had scam amounts go through my Commbank and the other bank's credit cards.

I notified Commbank online, typed in a few details. They immediately raised a dispute, stopped my original card, set up a digital replacement card while I waited for the physical card. Future transactions from the scammer were stopped. I was not inconvenienced as I was able to use the digital card. Within 7 days the dispute was resolved and the money returned.

The other bank said to ring to log a dispute. When I rang they told me to go online and fill in a dispute form and a lost/stolen card form. After doing so and submitting they then allowed the scammer to continue to debit my credit card (new account numbers) three more times over a period of 7 weeks, each time resulting in me having to fill in a new lost/stolen card form and wait for a new physical card. I have not been able to use my account for those 7 weeks because I have to wait for a physical card to activate it. I have had to log several complaints and the issue continues. I have been refunded 2 of the amounts which took 3 weeks to do so. I'm still waiting on 2.

Commbank made an unpleasant situation easy to deal with and hardly noticeable. I really appreciate the service provided and the ease in fixing this issue. I will be closing my account with the other bank and just retaining Commbank accounts now.

Commonwealth disgracefully closed my account without notice. It was slightly dormant for 6 months but no notification was given that it may be closed. I noticed one day after they closed it and they would not reactivate it. Bet if I drank beers with Matt Comyn it would be re-opened in a heartbeat.

I tried CBA and was not impressed. I came from a credit union type bank where customers are respected and treated well and was quite surprised at how poorly Commonwealth treats customers by default - you’re just a fee paying commodity to them. Fees upon fees. I wouldn’t be surprised if they send me a bill for a fee for their staff to read this review, plus a foreign website fee because the site is outside Australia!

Shareholder profit is their perpetual #1 aim and it shows.

I’ve been banking with the commonwealth bank neutral bay for the last30 years the fact that I stayed that long say’s it all. Amerita Chris, and Demo are always very helpful and friendly even when people put pressure on them.👍👍❤️

I'd give 0 stars if I could. This morning I discover that the bank has doubled up on a scheduled transaction and processed it twice.

Despite me contacting them within 3 hours of the transaction occurring, they have stated I must call their general service line, and wait on hold for god knows how long, despite them recognising that they have made the transaction in error.

How and why should I give up hours of my day to rectify a problem caused by and originating within the bank?

Wouldn't good customer service be to reverse the transaction or lodge it as a dispute, and then find out why it occurred?

Their AI Ceba is a waste of time and energy.

Their support staff on the live chat (necessary for someone who works 12 hours a day in an environment where I can't take calls) are lazy and just palm everything off to someone else.

I will be moving banks as soon as possible, I am sick of CommBank's absolute incompetence.

Disappointed in you advance pay eligibility criteria . Iv had a stable job for almost 2 years with a regular weekly income and last year I was able to access the advance pay a couple times but now it won't allow me it's stupid my pay goes into my com bank avmcxount every Thursday and com bank the app says try your next pay cycle so I do and each time it rejects me I feel rejected by my bank and think I need to change banks

I’ve been a customer for six years, but my experience with common wealth bank has been frustrating. The online banking app crashes frequently, making it hard to manage my account. Customer service takes hours to respond, and when I finally got through, the representative was unhelpful and dismissive about a disputed charge. Worst of all, I was hit with unexpected maintenance fees despite meeting the “free checking” requirements—details buried in fine print. I’m switching banks and wouldn’t recommend unless they improve transparency and service.

What a pathetic excuse for a bank. Don’t even deserve the 1 star. Didn’t honour awards bonus points. The credit card approval took forever because the Ai couldn’t understand my wages and commissions. Made me go to branch 3 times. They had two years of tax returns and the colour of my jocks . Stay clear read the fine print

FRAUDSTERS and SCAMMERS! Beware before you borrow from Comm Bank! Within 1-3 months of your loan they will jack up the loan fees. Mine almost doubled! They are running a white collar scam. Don't fall for any loan offers they have!

Have been a long time customer, but find the lack of access for support unacceptable. There is no way to send an internal email (can receive only), the phone support kept me holding for over 20 minutes (I'm overseas had to hang up). Not receiving NETCODE so completely unable to access the app.
I'm withdrawing my money and closing my account. Useless.

The best thing would be close the bank or sell to another bank who know how to operate a bank in the modern day.

Web site is a waste of time

Contact centre wait 25mins for answer

Past the Sell By Date - move your banking to a modern bank - lots of choice out in the real world

Hate your attitude and unwillingness to help the public

I joined with interland holdings made a deposit after one day of trading I made 600 dollars then the next day I was asked to deposit 5000 dollars to make more money I felt bullied I was abused by a man named Robert because I was unsure to do that then after trying to cancel my account for a week I some how had 900,000 dollars in there but for me to withdraw I was told I had to pay 15000 dollars to do so it was some fee either way I couldn't win I was abused the whole time now my account is closed I lost my deposit THIS IS NOTHING BUT A BIG FAT SCAM 💯 WATCH OUT FOR ROBERT GUYS HES VERRY ABUSSIVE AND VERRY BOSSY

Constantly misaligned in information provided and always take THERES NOTHING WE CAN DO - but YOU ARE THE BANK - leaving people to starve because you are taking longer - disgusting - I will be going to all media outlets to outline the countless occassions this bank has gotten it wrong - no money, no food, no worries we will take longer to clear your funds. Sending people suicidal.