Commonwealth Bank Avis 

Commonwealth Bank would have to be arguably one of the worst banks in Australia based on my experience. I found their treatment of customers extremely disappointing, with very little care, understanding, or respect shown throughout my dealings with them. Their manner and approach felt unnecessarily aggressive and deeply upsetting.

Made a complaint to the Commonwealth Bank that a dispute process had been discarded without full consideration of all circumstances. Received a communication that an investigation and review was underway. Sent a string of emails detailing our concerns and left a phone message for the investigator. Received nil acknowledgement of our emails or any return phone call. The lack of transparency is unfair and unacceptable! The ignored customer is obviously going to complain!
We are out of pocket for a heap of money and would expect an attentive response from the bank. Left believing the investigation is just going through the motions to avoid customer service obligations and disregards any value of input. We expect the result will be a foregone conclusion leaving us out of pocket not them what a surprise!!!
If you use the NetCode System it’s your bad luck if criminals use it against you because the bank won’t protect you when they do.
They run for their lives to avoid liability.

I would never recommend this bank to immigrants moving to this country. Many new arrivals seek our advice regarding banks and related services. Unfortunately, we have noticed a lot of miscommunication between departments and very little concern for customers. We have found that there are much better banking options available, and we will be recommending those to newcomers instead.

Overall review - used for business transactions
The "Ceba" chatbot is perhaps the worst AI chatbot in existence - answers randomly to anything asked - asked it how I could provide feedback and it went on about PayID and Siri, and could not be derailed from that.
The interface is clumsy, and recent updates make it worse.
"Security" requirements to use a PC requires logging in on my phone - which has a less secure log in than the PC - go figure.

My elderly mother can only tap with her card but can't get cash out. Ongoing since December last year. As such and after 60+ years of banking with them we will both be withdrawing our $s and will go to Beyond Bank.
The bank also asks you to scan a QR code now to line up with security guards looking on!
What next?

CBA locked my accounts after a scam issue, after endless phone calls I went to the branch that's 200km away since they shut the local one in cost cutting. The agent at the bank went thru things and said no matter what I do they would. Not enabled my cards or internet banking app

Each department handballed me to the other for weeks and someone sold me the wrong credit card and then laughed at me when i said you sold me the wrong one.
Thankfully everything was recorded.

I've banked with commbank for over 18 years, I have a few accounts of my own and accounts for my 3 kids, I also previously had a term deposit with commbank, their customer service team are very helpful and have assisted me in recovering hundreds of dollars scammed out of my elderly father's account in small amounts over a period of 12 months.

Updating company details just one way- to call The phone 1300 019 934. But this number is never get answer- even waiting more 70 minutes! Went to branch ask the staff to help to call this number, waiting for 45 minutes no answer!!! Wast our time! Bad services!!

Worst bank ever.
I have been trying to pay my credit card but because the way you have to pay it, it is only adding credit to my card rather then the payments. I tried to explain this to commbank to try and work out how to pay it, they said go to online banking which I did and it didnt change it, it kept adding credit to it.
So rather then trying to work out what is going wrong with it they send it to a debt collector.
I have been with them since I was 5 and I am in my 40s now and this is the way they treat people.
They have no interest in customer service just about making them feel like crap.

WARNING ⚠️ ⚠️ ⚠️:
THIS BANK IS ONE OF THE WORSE BANKS IN AUSTRALIA. THEY WILL CLAIM ANYTHING TO BLOCK YOUR FUNDS AND SEIZE IT. VERY SOON THEY WILL GO BANK CORRUPT SIMPLY BECAUSE THEY ARE CORRUPT.
SHAME ON YOU AUSS GOVERNMENT WHO IS ALLOWING SUCH PRACTICES IN 2026 .
EPSTAIN WAS APPARENTLY NOT ALONE.

I used ATM 1 at Moonee Ponds CBA. I withdrew $400 and the machine only issued $350. I was informed by the staff that I had to lodge a request for the $50 through my bank (Bankfirst) which I subsequently did. The request was rejected. This is absolutely highway robbery. The bank only needed to balance the withdrawals from the ATM with what was left in the machine to ascertain the incorrect amount was issued. The CBA should be ashamed of itself and needs to refund my money which it has obviously kept. I'm never using a CBA ATM machine again to withdraw money.

CBA has got some of the best customer service out there even though I have not given a five star rating I still would recommend banking with the Commonwealth Bank. 

Not bad but understanding as well

We cannot recommend Sara and Debbie at CBA Mt Ommaney branch highly enough. They were excellent and extremely helpful and friendly in setting up our new cards. They actually listened to what we needed and handled all our questions. They certainly know their stuff in explaining everything. The whole process was completed very efficiently and professionally.

Not sure why they have such low reviews as I've always found Commonwealth easy to use. I like that they offer in-person branches so 4 stars for that! The only reason I'm not giving them 5 stars is because they charge a monthly fee to keep the account open.

Commonwealth Bank is extremely scam. I've made transfer to my other account for payment, but it's not went through. Also, I encoutered the issues that Uber has charged me and I did disputed but look like they did not contacted provider. Extremely disappointed with Commbank... Maybe will consider to close account.

If I could use 0 stars I would. I do not own a mobile. I do not have a driver's license and my passport that I opened the account with is expired so no longer a valid source of identification (apparently). Despite giving all my contact details and my husband's to confirm who the f I am.... I need to arrange transport 40 minutes into town to confirm my identity with... What exactly? This is ridiculous and outdated for customers who live far out of town with no access to transport. (I am not forking out almost $150 on taxi fees to go prove who I am)

Incredibly frustrating. My parents have both passed away but prior to that, at my Dad’s request we turned all of his assets into cash in the hope that probate would be easy. Ahhhhh, not so fast! They had an account with the Commonwealth Bank. Bad move!!!!! Two years after my Dad passed we are still waiting for, hang on this will surprise you, the CBA! Couldn’t organise a poo fight in a sewer. Never going near them after this is resolved. 😢😢😢😢

The lady Renee from the Forster store was super quick explaining everything to my elderly mother. I was so impressed she definitely deserves recognition