Always very helpful and transparent with how payment works and what you'll get at the end of the pay period. I have no reservations recommending them.
L'entreprise a répondu
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Lisez les avis des autres
They’re very easy to get hold of over the phone and responsive by email. There were a number of technical issues to overcome because of my situation but we worked through them and the team managed thi... Voir plus
L'entreprise a répondu
Fantastic umbrella company to use. Incredibly welcoming and accommodating for a contractors needs. I would genuinely advise anyone who isn't sold by their current accountants or umbrella company... Voir plus
L'entreprise a répondu
I had Junior call me to talk me through my contract. I have worked in the HR and contracting field for over 10 years and can honestly say, this was most clear, professional and informative session I h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Compass leads the way in contractor employment, engagement and payment services. We provide a range of employment and engagement solutions including PAYE options such as umbrella and PEO, plus more specialist self-employed contract solutions including CIS, together with overseas contracting and payments. We are fully accredited by Professional Passport and enjoy industry-leading customer satisfaction scores. At Compass, we understand our clients. We know from our years of experience that in the recruitment supply chain you need to be confident that your suppliers will provide a service to candidates that merits their trust and referral. We always aim to deliver a service based on transparency, efficiency, integrity and professionalism. Our senior management team have many years of experience in the recruitment industry, so we understand your requirements and priorities. We therefore offer a range of services to cater for all work scenarios, and pay levels, all of which come with the guarantee that your contractors are paid accurately, on time and in compliance with legislation and HMRC rules. The recruitment industry is challenging enough without having to worry about how you engage and pay contractors. Working with Compass, it’s possible to avoid the significant additional burden of processing a payroll and managing the risk and responsibility of employment.
Coordonnées de contact
Lytchett House, 13 Freeland Park, BH16 6FA, Poole, Royaume-Uni
- 03333 660 028
- info@compasscontracting.co.uk
- compasscontracting.co.uk
4,8
Excellent
544 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Recently joined compass very…
Recently joined compass very professional team, seamless onboarding process.I look forward to being a Compass customer.
17 décembre 2024
Réponse de Compass Contracting
Thank you Phillip. We look forward to working with you!
From my first experience with compass
From my first experience with compass, absolutely brilliant. Very helpful and professional.
Junior specifically was brilliant!
8 janvier 2025
Réponse de Compass Contracting
Thank you for your feedback. It means a lot to us!
Excellent customer service
Have had a great experience working with this company. My customer care executive Michala was especially brilliant and the customer service I received throughout the year was excellent - professional, polite, helpful and efficient. Many thanks indeed!
6 janvier 2025
Réponse de Compass Contracting
Thank you, Crystal. We're thrilled to hear this in the team.
Réponse de Compass Contracting
Thanks, Michael!
Great communication
Clear and effective communication. My questions are answered in good time and they are very professional. I will definitely recommend them!
23 décembre 2024
Réponse de Compass Contracting
Hi Akua. Thank you for this feedback, we appreciate you taking the time to let us know how we're doing.
Delay in payments
Delay in payments and sending documentation for the last 3 weeks, will no recomend that company.
Hard to contact them by email, all the ones are nonreply emails, and the other ones not answering.
Edit: at the end they contacted me and they partially solved the problem making the payment a bit early, the problem is not really from Compass, it’s the platform Worldfirst.
20 décembre 2024
Avis spontané
Réponse de Compass Contracting
Hi Roberto. We're sorry to hear your payments have taken longer than you were expecting. Compass initiates all payments at the same time, but exactly when funds get credited to your account will depend entirely on your bank and their own internal timings. Standard guidance on timings for international banking is 3-5 working days.
You can contact Compass's dedicated customer care team on 03333 660028 or via info@compasscontracting.co.uk.
I hope this helps in your understanding of things. Please feel free to reach out to us for further assistance.
Always professional
Always professional, helpful and to the point. Can't recommend enough!
18 décembre 2024
Réponse de Compass Contracting
Thanks very much for this! We appreciate your review and feedback.
Great communication
Compass employees have great communication. Whenever I have a query they get back to me almost immediately. Really happy with the service
16 décembre 2024
Avis spontané
Réponse de Compass Contracting
Hi Elaine, thanks very much for your review and rating!
Late payments
Payments for contractors are not being made on time.
This is a second week in a row when funds are not being credited into account on Friday. Instead of that they are paying on following Monday when payslip clearly states that the payment should be made on Friday.
P.S. Besides what was said above some contractors are paid on time and some not. That tells me that they are not accurate with their payroll operations.
I would recommend avoiding this Umbrella company if you just are about to join them.
13 décembre 2024
Avis spontané
Réponse de Compass Contracting
Thank you for your feedback. The reason for varied pay comes down to an individual's bank account. All payments are processed at the same time by Compass, but the time funds get credited to accounts depends entirely on the bank account of each person.
Please feel free to reach out to us for proof of payment which will provide confirmation of when funds were released on Friday. All umbrella companies experience the same timings when processing international payments, and Compass states up-front that funds can take up to 5 working days to clear, as is the industry standard when using a forex platform.
I hope this helps with your understanding of things. Our dedicated customer care team is on hand to assist with your queries Mon-Fri 9:00-17:30, so please get back in touch if there's anything else we can assist with.
Kind and professional service
28 novembre 2024
Réponse de Compass Contracting
Thanks for your review, Samuel!
Efficient and helpful response whenever…
Efficient and helpful response whenever I contact them.
10 décembre 2024
Réponse de Compass Contracting
Thank you, Paul!
First impressions really matter
First impressions really matter. Their approach and politeness is top notch.
5 décembre 2024
Réponse de Compass Contracting
Hi Obafemi. Thanks for your feedback, welcome to Compass!
First Class communication
I've been using Compass for 18 months. Their communication is first class. Very helpful and knowledgeable.
5 décembre 2024
Réponse de Compass Contracting
Hi AP. Thanks very much for your review. Feedback like this means a lot to us!
Réponse de Compass Contracting
Hi Jamie. Thanks for your review and 5-star rating!
I had a number of questions on the…
I had a number of questions on the example of various deductions from my potential gross pay. All were answered calmly and in a friendly manner.
28 novembre 2024
Réponse de Compass Contracting
Hi Shamim. Thanks for your feedback and review.
Payslip hours query
Sorted out my query about a payslip hours missing in record time even though I was annoying a bit and called near to closing hours Excellent service
22 novembre 2024
Réponse de Compass Contracting
Hi Attila. Thank you for your review, we appreciate you taking the time to let us know how we're doing.
Query resolution
Olivia as usual dealt with my issue promptly, efficiently and professionally. If there are any issues I know that she will always get back to me as soon as possible with a response . She has always dealt with any queries with politeness and humour . So a big thankyou
22 novembre 2024
Réponse de Compass Contracting
Hi Debbie. Thanks for your review, this is brilliant to hear. We work hard to deliver excellent customer service, so this feedback means a lot to us.
I have found using your services very…
I have found using your services very efficient and a professional service.
19 novembre 2024
Réponse de Compass Contracting
Thank you, Alex!
I never had any problems at all during…
I never had any problems at all during 6 months with Compass. Even when I submitted my timesheet slightly later than normal m, all efforts were made to make my weekly payment on time
15 novembre 2024
Réponse de Compass Contracting
Hi Fiona. Thanks very much for taking the time to leave your review. We appreciate it a great deal and we're glad to hear that you have had a smooth experience with us.
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