The only company I’ve ever known that attempts to take the direct debit a week before it is due… Disgusting to be honest. Disgraceful communication and I’m sick to death of the harassment texts when t... Voir plus
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Highly competent work, from initial design to installation. We had an air source heat pump, solar panels and extensive insulation installed. Large teams of skilled tradespeople arrived in planned succ... Voir plus
L'entreprise a répondu
CRSare a well drilled outfit of tradesmen that all work together to provide the best efficient service under the Government home energy grant system they were clean polite and friendly and very effi... Voir plus
L'entreprise a répondu
My recent experience with CRS Energy was excellent. What stood out was install team, admin staff, scheduling, friendly service, tidy & clean, communication, on time, quality of work, value for money,... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Complete Remedial Solutions, trading as CRS Energy, is a specialist property improvement, remedial works and energy efficiency company based in Bridgend, working with customers across Wales and the South West. We provide an ethical, end-to-end service for domestic, social housing, commercial and trade clients, covering insulation, damp remediation, ventilation, heating, renewables, building fabric improvements, structural remedial works and wider property upgrades. What sets us apart is a diagnostic-led approach. Rather than reaching for a quick fix, we take the time to understand the property properly first. Problems like heat loss, damp, mould, condensation, poor ventilation, failed insulation, water ingress and outdated heating rarely have a single cause, so we assess the building as a whole before recommending anything. That way, the solutions we put forward are appropriate to the property, compliant, and designed to deliver over the long term. Our services span cavity wall insulation and cavity wall insulation removal, loft insulation, internal wall insulation, remedial wall ties, damp and mould remediation, ventilation and extraction, boilers and heating upgrades, heating controls, air source heat pumps, solar PV, and general remedial property works. Behind that is an experienced, accredited in-house team, including surveyors, installers, retrofit specialists, heating engineers, electricians and customer support staff, who look after each customer from first enquiry through survey, installation and aftercare. Throughout, our focus stays the same: clear advice, compliant workmanship and quality craftsmanship. The Home Check Group We also work alongside The Home Check Group, a family of specialist services designed to help customers get the right advice before committing to the right solution. Home Damp Check investigates damp, mould and condensation in residential properties, looking at moisture behaviour, ventilation, insulation performance and building fabric to identify likely causes and sensible next steps. Home Insulation Check focuses on insulation surveys, cavity wall checks, loft assessments and energy efficiency audits, pinpointing insulation that is missing, failed, saturated or underperforming and recommending how to put it right. Home Renewables Check supports homeowners exploring low-carbon heating and renewable technology, including air source heat pumps, solar PV, battery storage, hot water upgrades and heating system suitability. Home Grant Check has helped eligible households access government-backed energy efficiency funding where suitable schemes are available. Funding routes and eligibility change over time, and where grant support is not available or appropriate, Complete Remedial Solutions can still help privately, with insulation, damp, heating, renewables and remedial property works. Across Complete Remedial Solutions, CRS Energy and The Home Check Group, our aim is a clearer, more joined-up route from diagnosis to delivery: honest advice, appropriate recommendations, compliant installation, and long-term solutions for warmer, healthier and more efficient properties.
Inspected First, Guaranteed Properly
Every job starts with a proper inspection by accredited engineers, with costs explained upfront and work backed by insurance-backed guarantees and manufacturer warranties.
We inspect first and only recommend work where it is genuinely needed.
All work is completed by qualified, accredited installers or engineers, with workmanship guarantees, manufacturer warranties and insurance-backed guarantees provided where applicable.
Coordonnées de contact
Unit 14, Queens Court, Bridgend Industrial Estate, CF31 3TP, Bridgend, Royaume-Uni
- 01656253194
- hello@crsenergy.org
- completeremedialsolutions.co.uk
4,3
Excellent
60 avis
Aucun historique récent de demande d’avis
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A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The only company I’ve ever known that…
The only company I’ve ever known that attempts to take the direct debit a week before it is due… Disgusting to be honest. Disgraceful communication and I’m sick to death of the harassment texts when the money is there in the bank on the due date not before. You are a disgrace if I’m honest.
25 octobre 2026
Avis spontané
Top team
Everyone right from the start were fantastic, the communication from office & the home visit was massively positive & very quickly we had a date for the install. All the workers & office staff throughout the installation were really professional, very prompt & kept us up to date with everything that was going on at all times . The aftercare was also fantastic, if we had any teething problems, they were rectified immediately. We are absolutely chuffed with our installation & everyone involved in our installation were brilliant. Many many thanks to you all.
18 septembre 2025
Avis spontané
Telescopic air vent reinstated
We had this company out to reinstate 5 telescopic air vents under my property as I had a bad smell coming into the property as the vents were blocked, they reinstated 2 out of 5 vents with some lame excuses not to do the others,I’m still living with the same problem, had to get all their mess cleaned up too.steer clear from these if you want a legitimate, I messaged your company on the 16th may 2026,I had no reply off yourselves at all until I put an works carried out!!!,this work I was told was told the work at my home was organised by a chartered serveyors company.??😩 as above I’m still having a problem at my property,I was informed by my landlord that they will be reinstating the telescopic air vents which go under my home at the front and rear,then also fit adequate drainage to the front and rear,a chartered Servey then organised this work(so I’m told) by my landlord to which only a third of this work has been carried out,after this work was carried out and the contractors left, I was left with steps and ramps which were a danger to myself and caused me an injury as there was no handrails fitted neither which I forgot to put in the review last time, I messaged Crs energy to see when they were coming back out to my home to put things right and make it safe with not even a reply off them.im disgusted with the way these works have gone on,they should be able to show you photos of the finished work.i have a disability and the pathway at the rear should be all flat as I also told Crs.they just wouldn’t listen to me.I messaged Crs on the 16 may 2026 to which I had no reply,I put a genuine review on trust pilot to make things clear, now it seems you feel like contacting myself 2 and half months down the line,that’s odd?
1 mai 2026
Avis spontané
Réponse de Complete Remedial Solutions
Hi Darren,
We have reviewed the work order, operative records and completion photographs relating to this visit.
CRS was formally instructed to reinstate two telescopic vents at the property. We were not instructed or authorised to reinstate five vents. The two vents included within our approved scope of works were completed, as recorded in the project documentation and completion photographs.
The remaining vents, drainage works and any wider alterations to the access arrangements were outside CRS’s authorised scope. Our operatives cannot undertake additional work without a formal instruction from the landlord or its appointed representative.
Our records and completion photographs do not support the claim that the work area was left in a mess. Any concerns regarding the wider design, access arrangements or additional works required at the property must be raised with the landlord or appointed chartered surveyor responsible for specifying and authorising the works.
It is also incorrect to state that CRS has ignored you. We have made several attempts to contact you using the details available to us, but we have not received a response.
We understand that you remain dissatisfied with the wider ventilation issue. However, any work outside our original instruction must be assessed and formally authorised by the relevant organisation.
Please respond to our attempts to contact you so that we can discuss the concerns raised and clarify the scope of work CRS was instructed to complete.
CRS Energy
I recently had cavity wall insulation…
I recently had cavity wall insulation installed, and I couldn’t be happier with the service. The team was professional, friendly, and completed the work to a very high standard. Everything was finished on time, exactly as promised, and the whole process was smooth and hassle-free.
They kept everything tidy, explained what they were doing, and made sure the job was completed properly. I would highly recommend this company to anyone looking for cavity wall insulation. Excellent service from start to finish!
13 février 2026
Avis spontané
Réponse de Complete Remedial Solutions
Hi Jince,
Thank you for taking the time to leave such a detailed review. We’re delighted to hear that you were happy with your cavity wall insulation installation and that our team kept you informed throughout the process. We’ll make sure your feedback is passed on to everyone involved. Thank you for choosing CRS Energy and for recommending us.
Chantelle | CRS Energy
They were very helpful and honest very…
They were very helpful and honest very good support from start to finish
11 mai 2026
Avis spontané
Réponse de Complete Remedial Solutions
Hi Sharleen,
Thank you for your kind review. We’re pleased to hear that you found our team helpful and honest and that you felt supported throughout the process. We really appreciate your feedback and thank you for choosing CRS Energy.
Chantelle | CRS Energy
CRSare a well drilled outfit of…
CRSare a well drilled outfit of tradesmen that all work together to provide the best efficient service under the Government home energy grant system they were clean polite and friendly and very efficient.
I would highly recomend them
Paul Bennett. From woodlands lantwit fadre.
14 juillet 2025
Avis spontané
Réponse de Complete Remedial Solutions
Hi Paul,
Thank you for your lovely review, Paul. We’re pleased to hear that our team worked together efficiently and remained clean, polite, and friendly throughout the process. Your recommendation is greatly appreciated, and we’re glad we could help improve your home through the government energy grant scheme.
Chantelle | CRS Energy
I can thoroughly recommend CRS
I can thoroughly recommend CRS, they fitted a brand new heating system in my house, Nathan and his team were brilliant, the whole job was completed in a day, they cleaned up after themselves, were polite and courteous, well done boys
13 octobre 2025
Avis spontané
Réponse de Complete Remedial Solutions
Thank you for your fantastic review and recommendation. We’re delighted to hear that Nathan and the team completed your new heating system efficiently and to such a high standard. We’ll make sure your kind comments are passed on to them. Thank you for choosing CRS Energy.
Chantelle | CRS Energy
Great service
Great service, friendly staff. Would definitely recommend.
28 octobre 2025
Avis spontané
Réponse de Complete Remedial Solutions
Hi Deborah,
Thank you for taking the time to leave us a review. We're delighted to hear that you found our team friendly and were happy with the service you received.
Your recommendation means a great deal to us, and we really appreciate your support.
Chantelle | CRS Energy
All the fitters were friendly
All the fitters were friendly , worked hard thru out and cleaned up after them
5 janvier 2026
Avis spontané
Réponse de Complete Remedial Solutions
Hi Devina,
Thank you for taking the time to leave us a review. We're delighted to hear that our fitting team were friendly, worked hard throughout the installation, and left everything clean and tidy afterwards.
We'll be sure to pass your kind comments on to the team, they'll really appreciate the feedback.
Chantelle | CRS Energy
Best company I've dealt with.
As a homeowner you often have people in to fix things and I can honestly say this company is exceptional. From the initial approach through to completion everything was carried out in a friendly, respectful and professional way from the initial survey, admin office through to the fitters who carried out the work. People turned up when they said they would and did the work with skill and efficiency. The were friendly and respectful and tidied up after them. You couldn't ask for more. A model company. Thank You!
13 août 2025
Avis spontané
Réponse de Complete Remedial Solutions
Hi Richard,
Wow, what a review! Thank you very much for your kind words; it really means a lot to hear that you felt supported from the very first contact right through to completion. We’re so pleased that the survey, admin support, and installation teams all provided you with the friendly, respectful, and professional service we aim for.
We’ll make sure your kind words are passed on to everyone involved. Thank you again for choosing us and for taking the time to share such thoughtful feedback.
Chantelle | CRS Energy
Highly competent work
Highly competent work, from initial design to installation. We had an air source heat pump, solar panels and extensive insulation installed. Large teams of skilled tradespeople arrived in planned succession. Work was completed within agreed timescales. Problems, where they arose, were quickly resolved. They even painted after completing the work!
6 juillet 2026
Avis spontané
Réponse de Complete Remedial Solutions
Hi Frank,
Thank you so much for your fantastic review. We’re really pleased to hear that you were happy with the full process, from the initial design through to installation.
It’s great to know that the team worked efficiently, kept everything on schedule, and resolved any issues quickly along the way. We’ll be sure to pass your kind words on to everyone involved.
Thank you again for choosing us. We really appreciate your feedback.
Chantelle | CRS Energy
Fantastic!
1 juillet 2026
Avis spontané
Réponse de Complete Remedial Solutions
Hello Joost,
Thank you so much for your fantastic review! We really appreciate your feedback and are so pleased to hear you had a great experience.
Chantelle | CRS Energy
Réponse de Complete Remedial Solutions
Thank you for your kind words Kerry! I'm glad everything has gone well for you :)
Chantelle | CRS Energy
The team at CRS were helpful from the…
The team at CRS were helpful from the start when I received a letter about government funded boiler replacement. Any questions answered , went above and beyond to help me , as my husband had passed away and it was him who dealt with stuff about the house, but the team put me at ease and were so helpful. A very happy customer
26 juin 2026
Avis spontané
Réponse de Complete Remedial Solutions
Hi Julia,
Thank you so much for your lovely review. We’re really pleased to hear that the team were able to support you and make the process feel easier during such a difficult time.
It means a lot to know that we could help answer your questions, put you at ease, and guide you through everything from start to finish. We’re so glad you’re happy with the service and truly appreciate you taking the time to share your experience.
Kind regards,
Chantelle | CRS Energy
Friendly, Efficient and Knowledgeable
Genuinely really friendly workers who didn't seem to mind answering my inane questions and even explained the science behind the product. If every company had workers like this, the world would be much happier
21 novembre 2025
Avis spontané
Réponse de Complete Remedial Solutions
Thank you so much for such a lovely review. We’re really glad to hear the team made you feel comfortable asking questions, there’s no such thing as an inane question, especially when it comes to understanding work being carried out in your home.
It’s great to know the team took the time to explain the product and the process properly. We’ll be sure to pass your kind words on to everyone involved, as they’ll really appreciate it.
Thank you again for taking the time to leave us such thoughtful feedback.
Chantelle | CRS Energy
Highly recommend CRS
Friendly, helpful and knowledgeable office and practical (field) staff made the whole process easy to understand and navigate from the beginning. On site workers were hugely respectful of our property and got all jobs completed on exact appointment days and within allocated work times. A great service all round from CRS. Highly recommend :o)
19 juin 2025
Avis spontané
Réponse de Complete Remedial Solutions
Thank you so much for your lovely review and recommendation.
We’re really pleased to hear that both our office team and field staff made the process easy to understand and navigate from start to finish, as we work hard on ensuring our customer journey is as stress-free and accessible as possible. It’s also great to know that the on-site team were respectful of your property and completed everything as planned within the agreed appointment times.
We really appreciate you taking the time to share your experience, and your recommendation means a lot to the whole CRS team.
Kind regards,
Chantelle | CRS Energy
I knew about the scheme through a…
I knew about the scheme through a friend that had a letter through the post, I applied but was not expecting to be be successful, as previously I had applied to several companies without success. The person I spoke to was so helpful and friendly and assured me I fitted the criteria, even though I was working, I was so pleased to be accepted, and the renewal of my boiler was carried out soon after,the installers were very efficient and tidy,I was so pleased I applied,thank you
15 août 2025
Avis spontané
Réponse de Complete Remedial Solutions
Hello Jo,
Thank you so much for your lovely review. We’re really pleased to hear that you decided to apply after hearing about the scheme, especially after previously having no success elsewhere.
It’s great to know our team member was helpful, friendly and able to reassure you about the criteria, even though you were working. We’re so glad everything moved forward smoothly and that your boiler renewal was completed soon after.
We’ll also pass your kind words on to the installers - it’s lovely to hear they were efficient, tidy and made the experience a positive one.
Thank you again for choosing us and for taking the time to share your experience.
Chantelle
Efficient installation
I had a positive experience with this company.
The assessment process took a while but I thought that was a good thing because they were being sure that no mistakes were made. The installation was seamless as was the electrical work to fit extractor fans .
I was happy with the administration team and understood what to expect.
12 août 2025
Avis spontané
Réponse de Complete Remedial Solutions
Hi Christina,
Thank you so much for your lovely review. We’re really pleased to hear you had a positive experience with us.
We completely understand that the assessment process can take some time, so it’s great to know you felt reassured by the care taken to make sure everything was checked properly. We’re also glad the installation and electrical work for the extractor fans went smoothly, and that our administration team kept you informed throughout.
Thank you again for choosing us and for taking the time to share your experience.
Chantelle
Great team from start to finish
Great team from start to finish, professional and efficient. Came across them through a leaflet, the best thing I did was call them not thinking for one minute that I would be eligible for the scheme. The original assessor was amazing and pointed out to me that, even though working, I was. Thank you CRS as it was a difficult job that you handled superbly.
29 août 2025
Avis spontané
Réponse de Complete Remedial Solutions
Thank you for your kind review. We’re so pleased to hear you found the team professional and efficient from start to finish.
We’re especially glad that you decided to call after receiving our leaflet and that our assessor was able to help identify your eligibility for the scheme. It means a lot to know that we were able to support you and complete the work to a high standard.
Thank you again for choosing CRS and for sharing your experience.
Chantelle | CRS Energy
Excellent service in every respect, but...
Excellent service in every respect from start to finish. The only negative is that I had zero response from email queries after the install.
8 novembre 2025
Avis spontané
Réponse de Complete Remedial Solutions
Thank you for your lovely feedback. We’re so pleased to hear that you were happy with the service overall and that everything went well from start to finish.
We’re really sorry that you didn’t receive a response to your email queries after the installation. That is disappointing to hear, and we’ll look into it to improve our aftercare and ensure customers aren't left waiting for updates.
Thank you again for sharing your experience. We really appreciate both the positive comments and the constructive feedback.
Chantelle | CRS Energy
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