Coolmix Avis 14

The product I ordered was out of stock and the company said I would receive a full refund. So far I haven't received it. I have texted, emailed and sent messages on the contact us page and no one has responded. Very frustrating and disappointing.

One of the best shops for absolutely everything you need.
It's full of goodies for adults and Kids.
I have never seen such a good selection of Vape supplies and sweets.
Recommend to anyone very helpful staff and fantastic service.
Go in a see for yourself it's a one stop Shop.
Great for the Town.
Thanks lads.

Clear and fast service!

After asking a question I received a response immediately. After doing my (big) order I received everything in 2 working days in perfect condition.

Thank you Coolmix.eu !

Llevo tiempo con ellos, el trato es muy cercano, son transparentes en cuanto a el estado de los pedidos y todo lo que los abarca. Si hay algún problema son Honestos y hacen lo posible para solucionarlo.

I reached out to Coolmix for a serious collaboration, but I was extremely disappointed by their complete lack of professionalism. After taking the time to send them a clear and detailed message, I only received a brief response that did not address my request. To top it off, they then accused me of writing my message using “chatgpg” an utterly inappropriate and disrespectful attitude.

I noticed that eight 5-star reviews were posted on Trustpilot on the very same day. This strongly suggests self-evaluation by the company, which seriously undermines their credibility.

Non-existent customer service, condescending communication, and questionable practices. I highly advise you to steer clear of this company. Very disappointing experience.

Good partnership and 100% quality

Best company for my phone business i bought allot

Trustful people, good communication and fast shipping! Never had a problem with these guys.

Grwat experience!! Coolmix is a reliable company with fast deliveries and consistent quality. We’ve been working together for 5 years and have always maintained a strong and positive relationship.

The best!!

I’ve been both a customer and business partner of Coolmix, and the experience is allways excellent.
Their products are top-quality at the best price, and the personalized customer service is outstanding. Coolmix is reliable, professional, and one of the best companies I’ve worked with in the tech industry. Highly recommended!

Absolutely loved my experience with Coolmix!
Prices are fair and customer support was super responsive. Highly recommend Coolmix if you’re looking for quality iPhones and accessories at reasonable rates. Will definitely buy again!

Very responsive and a great business to deal with especially good prices. What a sport.

Exactly as described, with high-quality materials and clear instructions.
Shipping was lightning-fast, arriving two days earlier than expected
and the packaging protected everything perfectly.
Plus, their customer support team was prompt and courteous.
Highly recommended

Our experience with Coolmix has been extremely difficult and disappointing.
Our orders were handled through an official representative of the company — Arian Adil, whom we contacted via the Coolmix website. All communication was conducted through the company's corporate email address, which clearly confirms his status as an authorized representative.

Despite numerous promises regarding product quality, delivery timelines, and the return of our deposit, the company failed to meet its obligations.
Due to the breach of agreements, we have incurred financial losses of over $7,000.

In one particular shipment, the products arrived in an unacceptable condition, and in order to resell them, we were forced to spend over $7,000 on repairs. Coolmix acknowledged the issue and agreed to a $4,000 compensation, which we accepted as a compromise.
However, this compensation remains impossible to utilize in practice, as the new offers we receive are priced higher than what we can sell for in our B2B channel. Coolmix explains this by saying that prices have increased, and insists that the agreed $4,000 must now be gradually deducted over a series of future orders.
This condition was never mentioned when the compensation was agreed upon — had it been, we would have returned the products and avoided the losses.
In reality, even though a compromise was reached, Coolmix has been avoiding direct fulfillment of this agreement for more than six months. The attempt to split the deposit refund across multiple orders is, in our opinion, unprofessional and irresponsible.

For this reason, we are forced to bring the issue into the public space, in the hope that the company will see this review, recognize its responsibility, and take the necessary actions to correct the situation.

If Coolmix continues to ignore the matter and fails to fulfill its obligations, we will be compelled to publish an additional review with a clear recommendation not to work with Coolmix.