Co-op Avis 

Self service checkouts have many software bugs, including a frequent software crash that happens immediately after the customer pays via contactless.

Their solution is to ask the customer to pay twice, then return to the shop for a refund if their account is double charged.

Not an acceptable way to treat customers.

Now forcing me to open an Uber a/c to shop online as cannot now order direct from coop web site. that and other problems. bad food products, a few mouldy items.

There products are consistently un-edible especially the chicken which is like rubber, also how can rice bananas be hard like bullets

Manager grabbed my basket and forced me to use robot till. Told him I didn't want to so he just took over. Really shocked and upset me. Wish I'd just walked out.

Bought a gift card from a Co Op store. The gift card is faulty CoOp refused refund or exchange. Awful service

This store is poorly stocked with many missing items, and the alternative products available are close to their expiration dates inside a neglected, dusty environment.

On 27 March 2024 the Coop announced their online shopping price for members would be the same as instore. This isn't true. Infact they charge upto 18% more for online shopping but never told anyone. Wonderful for those of us that are disabled.

Today, once again, I noticed that the prices at Clipstone Co-op do not always match the prices charged at the till. The prices displayed in the shop were lower, but I was charged more on my receipt.

When I pointed this out to the staff member, I was not offered a refund for the difference, and the price was not corrected either. Everything was simply left as it was.

Unfortunately, I really don’t like the attitude towards customers in this shop. It often feels like you are made to feel unwelcome rather than valued as a customer. I try to avoid shopping here whenever I can.

I hope this can be looked into. Have a good day.

Do not bother to get a delivery here from Uber or Deliveroo. More and more items are out of stock. You are not told they are out of stock, until after packing. Which is no good. I order a lot from here, at least three times a week. This morning, there was no cucumber, avocado, chicken, jacket potatoes, salad, still or sparkling water, big bottles and no small waters. Half my shopping is missing. AGAIN! Considering the instore prices are already inflated at CoOp and it’s only Monday, I would have cancelled the order & got it elsewhere. Half the shopping missing, then you should be contacted. Takes days to refund as well and to get the shopping is missing from another store, so you are charged for delivery twice. This is a very poor service and really takes the mick. I am unable to collect shopping myself as I have a spinal cord injury.

Co op shave ‘gel’ is NOT gel but cheap foam do not tough , cheap but useless

Have tried to make a complaint numurous times now and no one gets back to me. A man was attacked in manchester by people wearing co op uniform and t-shirts that was caught on video. Go to youtube (edge of the matrix) to see. I think this is disgusting behaviour and wanted to make a complaint and know what co op stance on it was as tgey were representing the company but just keep being ignored or fobbed off.
Avoid co op at all costs as they clearly support this by not getting back to me to explain their position.

Probably some of the worst 'SNACK' food I have ever eaten!! Bought a Bacon & Cheese Turnover, a Chicken Slice, and a Steak Slice. To 'snack' on during a recent Carp Fishing day trip in Mid-Devon. By 4pm I had the most awful acid reflux/indigestion. At one point, I thought I was going to throw up?! Never again!!

Absolutley Dreadful waited over 3 hours no delivery rang the store and he was so rude had to ring coop main offices 3 times to chase this up promised a refund nothing
Dont offer a service if you can't do it oy gave one star because I could not leave no stars

Been running around today and when I running I mean walking for over an hour to send a return via Evri.
1st CoOp APU under staffed so no poster office counter service, next CoOp APU Evri label printer not working - it might as well not be there. I don't think ever been to this particular CoOp and it works.
Last part of rant - both my local CoOps have 3-4 self service checkouts but theres always a queue for the counter & most the time a large queue because under staffed.

Co op have introduced a new line ....Chocolate for change.
The Chunky salted caramel & pretzel Chocolate bar. Beware of your teeth!
The salted caramel is like broken stone , suck only and be careful !
Pretzel is round and hard like marble, you can only suck it for ages to soften it. It's like sucking cardboard and when you finally get to the centre it is as tasteless as paper.
Whoever thought this one up needs sacking, it is awful.

Card has never worked , every time I went to the coop it came back as declined , I ended up paying the extra price ..
However , today was the last time ,,, Morrisons or Tesco will get all my business now … co op card is a con , fraudulent reason given for it not working again ,,, ..
Bye bye coop ,,, card now in the bin ..

Co op Dunure road, Doonfoot, Ayr.
Senior member of staff appears to be allergic to serving customers. Dismissive and rude.

I ordered from Co op Dulwich SE22 0RR. The staff need to be informed that dairy cupcakes are not a replacement for VEGAN cupcakes. There is a huge difference that they need to be aware of. Also, please don't hang up on people when they are trying to call the store. It is very rude and unprofessional. Will not be ordering from them again. My first and last experience with Dulwich store.

Went to co op for ice cream, there was some in freezers but not much. Bought nuii costing £2.75. before paying checked with staff member if freezer was working and he said it was ok and squeezed the ice cream box and said that was ok. Went straight home and took the ices from the box for the freezer, kept one out and opened it, chocolate coating was intact but the ice cream was totally defrosted and runny. Not the first time from this particular shop.

CO OP Potters Bar Herts, on a Sunday, bought pain killers which i didn't realise need staff sign off for age restrictions. Waiting for 4/5 mins for staff member who served the 3 other people behind me in queue and then was horribly rude. Will not be visiting there again.