CorkSol UK Avis 102

Disappointed, damaged, and still cleaning up — CorkSol’s long response doesn’t change the facts

Following CorkSol’s latest response to our original review, we feel it’s important to set the record straight and provide additional context, including excerpts from our email exchange with the company.

This situation began when a CorkSol-accredited applicator sprayed their product on our semi-detached neighbour’s home — and overspray coated our property: black-painted railings, cars, windows, patio, water butts, and plants.
The claim that CorkSol was unaware until the review
“None of this was communicated to us… we were only made aware of this when John’s review appeared.”

False. The contractor was made aware at the time and clearly failed to report it to CorkSol. That is not our responsibility — it’s CorkSol’s job to vet and manage the professionals they train and endorse. Once we became aware of CorkSol’s involvement in accrediting the applicator, we contacted them directly. The review was a last resort after our concerns were not taken seriously.

CorkSol distances themselves from liability
“John contacted us requesting that we pay him compensation for damage we had not caused.”

CorkSol’s position is that because the applicator is an independent contractor — despite being trained, accredited, and recommended by CorkSol — they have zero responsibility. This is troubling for any potential customer. If CorkSol is happy to promote applicators under their name, it’s reasonable to expect accountability when things go wrong. If there’s no oversight or recourse, what is the value of the “accreditation” they so proudly reference?

In law, CorkSol may not be liable for the actions of their applicators. But they are surely responsible for the product itself. Despite power-washing, we still cannot remove the render from our patio.
Regardless of who applied it, if CorkSol’s product cannot be removed without specialist intervention or surface damage, we will be seriously considering legal advice about the product itself.

Misleading characterisation of the review
“John had tried to implicate us, which was blatantly untrue.”
“We did not express more concern over our online image than making things right.”

Actually, our review explicitly stated that the work was carried out by an accredited applicator — and that CorkSol was not the contractor. We did, however, hold CorkSol accountable for its role in endorsing that individual. The review was fair, truthful, and written in good faith. Trustpilot agreed and allowed it to remain.

As for prioritising image? In their very first emailed reply, CorkSol stated:

“I maintain that your Trust Pilot review is unfair and, I am advised, is defamatory.”

They also said: “I have reported the matter to Trust Pilot, but would like to afford you the opportunity of amending your review…”

To us, this absolutely felt like an attempt to silence or intimidate. That was the moment CorkSol could have shown integrity and concern — instead, they focused on damage control.

Inadequate cleaning advice
After repeated requests, we were eventually told:

“With respect to your railings I would expect that a fine sandpaper would remove the cork, which is after all wood.”

This was astonishing. SprayCork is a resin-bound composite that bonds to surfaces — and they suggest sandpapering painted metal railings, as though it’s raw cork or timber? We had already been advised by professionals that sanding would damage the finish and wasn’t safe.

As I said to CorkSol by email in reply to this suggestion:
“We understand that SprayCork contains natural cork, but it is clearly a resin-bound composite, designed to strongly adhere to surfaces and withstand the elements. Once applied and cured, it is not simply “wood” — and attempting to sand it off our painted metalwork risks damaging the surface further. We have already consulted the professional who originally installed the railings, and they were clear: the railings now need to be stripped and dipped. Sandpaper is not an appropriate or safe solution.”

The impact on us
This ordeal has taken time, money, and emotional energy. It has also placed unnecessary strain on our relationship with our neighbours, who were mortified by what happened. Our property is still marked with CorkSol product, and we remain without a proper remedy.

Final thoughts.
What we’ve experienced is a company unwilling to take ownership of the broader ecosystem they promote

If you’re considering using CorkSol or one of their accredited applicators, especially near a neighbouring property, think very carefully. If anything goes wrong, you may be left in the same situation we are — cleaning it up alone, and with no meaningful support.

We looked into Corksol for the back of our house as our existing paint was flaking off and the downstairs bathroom gets very cold in winter. When we emailed we were given the details of Jack from J1 Plastering who is one of their approved applicators and other useful info about the product. Jack was really friendly and very knowledgeable about the corksol product. He completed the work quickly and we're very happy with the quality of finish. We chose the cotton colour which complements the white window frames nicely and he even resprayed our downpipes and painted the window sills for us so the overall look was smart.

As the cork is sprayed on there are naturally areas where the surface was uneven before that it smooths a little but doesn't fully make flat, but with any house there are always imperfections up close and the overall look when you step back is great. Jack had already set our expectations of this so I wasn't surprised at the odd bit here or there. It does get everywhere, but he masked up all the windows etc and came back to clean off the odd bit that snuck round the masking. Great job and service, would highly recommend.

We used Roofx, in Eastbourne, to spray-coat the external walls of our bungalow with CorkSol, after replacing/repairing damaged areas of cement render, as an alternative to re-painting every few years. From the initial site visit through to the finished job, Peter, Leo and the team were polite, professional and helpful. The work was completed to a high standard and the site was cleaned up thoroughly. It is too soon to say if the insulation claims are true but the appearance of the bungalow is greatly improved, so worth doing for that alone. We are very pleased with the finished product.

We moved into our house in December and noticed how quickly it cooled after the heating was turned off. The loft wasn't well insulated so I upgraded the insulation and there was a slight improvement. The house walls are 9 inch, with no cavity so I investigated what would be the best solution for external wall insulation and came across Corksol, which looks like the ideal solution. I contacted Corksol to find installers in my area and had several quotes. M-G-RHODES Renovations quoted to render over the painted bricks and then apply the Corksol, which meant a lovely smooth finish with no mortar joints or Spalding brick faces.
We're really happy with the work Mark did, he and his team were really informative and I felt confident they were doing the job properly.
The finish looks really good and we've had a lot of good comments from people passing by.
So really happy how it looks, but we'll have to wait until colder weather to see what the thermal benefits are.

Lee took the 1ime to mask our home thoroughly. It's a bit early yet to say if the insulation factor has worked, but I will update my review once the colder weather returns.

Been using corksols product for multiple years and start to finish iv only recieved great service throughout

Fantastic sales and aftercare team. Product receives excellent reviews from our customers. Highly recommend

Great company, always helpful, great product

Corksol is a great product, staff is very knowledgeable and helpful, highly recommended

I have worked with Corksol for a number of years now, we find them easy to deal and knowledgeable. I am not in the habit of using products that do not work, we work for councils and house builders and the products we use have to be of the best quality. i put Corksol up there with the best products I have used throughout my 20 plus year career and years as a business owner. I wouldn't hesitate to recommend Corksol to any homeowner, Council or applicator.

Shaun Ebbage / Evolve plastering and cork coatings Ltd re-plastered our house exterior walks with corksol. Issues with small cracks / rusting beading from the 15 yr old original plaster. 1 year on it all looks great / no issues. Thorough work with excellent preparation of the walls prior to application. Recommend this product/Shaun.

We have recently had the front wall of our terraced house sprayed with Corksol in heather and the result is excellent. The work was done by P.Taylor & Sons of Swindon, Manchester and they were brilliant. They also did the back wall for us two years ago in white, so I was expecting no less. The product, Corksol, is excellent and provides a lovely finish as well as benefits in terms of durability and insulation. Very happy.

I have been using corksol since 2019 I love the product and how it’s transformed my business and so many happy customers
First class product and excellent service with corksol, they are always willing to help.
100% recommend corksol uk

Shaun from Evolve coatings, based in Norfolk, was just excellent. He talked me through the whole job, explained the options clearly and was super efficient. He had his son and mate along to help with the job, all of them were perfect representatives. The CorkSol coating itself was put on very neatly, crisp edges and lovely bright finish in the ivory colour. I am delighted with the result. So good that friends who have visited are getting their own place done. I recommend the CorkSol product and Shaun as a tradesman if you’re in Norfolk or Suffolk.

Shaun Ebbage of Evolve Plastering did an excellent job of removing old paint on our house and applying CorkSol. We highly recommend Shaun and CorkSol

Extranet product!
After moving house in December we noticed how cold it was. We contacted Cork Spray Solutions for a quote to insulate our garage, utility room, entrance hall and downstairs toilet, all of which have a flat roof and single brick construction and little insulation. The price they gave us very far so we went with them. Once the work was complete (to a very professional standard) we noticed an improvement with the temperature of the house straight away.
Highly recommended.

As an X Approved Aplicator of Corksol with over 60 jobs done successfully with their product with few issues over a 5-6 year period
This review I have written about 20 times in the years I have been dealing with them but as things are so difficult in the building industry I never posted it
Untill now !!!
I would also like to apologise to the existing trades people still using their product without issue up untill there’s a problem
Prep work is extensive from pressure washing jobs to sanding back all loose and dodgy patches prior to applying a Corksol render as an applicator we do all we can to ensure there are no issues with the finished job/contract every job is prepped the same regardless
No sub contractor wants issues after the job has been completed but there has always been issues from colour variations to product consistency
Corksol was always notified, as soon as a problem arises we are instructed to take photos of buckets and bottles of colours and issuing bucket serial numbers only to hear its applicator error don’t get me wrong I think the product is good but there are issues that Corksol always put back to the applicator
From an applicator point of view you leave the job looking perfect after a number of weeks the scaffolding comes down then sometimes there’s issues with patchiness,debonding on some not all , after a period of time and the applicator has to issue photos ,videos and everything in between then we are told it’s ok or it just needs a quick tickle over the top a bit late when scaffolding has been removed and site is clean and the applicator is liable they always blame the applicator period !
If they do eventually fess up and admit there’s a problem with the product they issue material free and it’s up to the customer to try get the approved applicator to come back and sort the job out the job at their own expense
I have personally put 3 jobs right with a cost personally to my company in excess of £40000 this can’t be absorbed as a loss with any company most of us are sole traders or small Ltd companies and Corksol are not interested they will probably contest everything I say but there are hundreds of tradesmen out there that have used their products done everything in their ability to do the job correctly and it’s gone wrong the manufacturers warranty isn’t worth the paper it’s written on Corksol always blame the applicator they are just not interested then it’s up to the applicator to try sort out the problems at their own expense which is massively expensive for any tradesman/company
I have been a plastering contractor in excess of 40 years and have an excellent reputation in my area with no issues with any products but since using Corksol products I have upset so many people in a short period of time since using this product
As I said the product is good sometimes but not always I will probably take a lot of flak for this personally and Corksol will say it’s sour grapes as they just removed me from their contractor list as I replicated a Corksol product with another manufacturer I did this as I had no faith in Corksol
I haven’t dealt with Corksol for the past six months but been using cork consistently from another company
I have had an issue with this other cork product due to staining but I will sort this out .
This is just an honest view of the product and the company from my perspective after dealing with them for the past 5 to 6 years
So in short product is sometimes ok
Corksol as a company Be careful wouldn’t trust em as far as. I could throw them

Quick,efficient and tidy within the work area.The guys were polite. The end result was better than we expected.Looks very neat.Had an issue with invoice, which was dealt with immediately and rectified. Happy with the service and contact was easy.

My elderly Dad was informed by our council housing team that works would be carried out by CorkSol in the alleyway between him and his neighbour to improve the thermal performance, and to prevent heat loss and damp. I immediately contacted Danny at CorkSol as I was concerned how my Dad would cope with the noise and mess. Danny kept me informed both before, and throughout the works.
The team carrying out the work were considerate of my Dad’s needs and were there on the specified days, which meant that somebody could be there with Dad to support him. There was very little noise and no mess left behind and the walls do look very good.
But most of all I felt that we really did get the personal touch. Thank you to Danny and all the team.

We were recpmmended Corksol product. After the initial poor application by a 3rd party, we were introduced to Jamie. He visited our house and delivered what it said on the tin. The finished product has transformed the extrrnal walls.

The key is in the sheeting up process.