Cornwallswimcompany Avis 

107
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic cosy coat for dog walking in winter Been wanting one for ages, finally tempted by CSC offer and not disappointed I'm 5'10" and a size 22/24, a Large is actually a comfortable fit (... Voir plus

Noté 5 sur 5 étoiles

Absolutely love my Azure blue coat, very efficient service, no delays at all. Worn it a few times already, it’s so warm and waterproof and durable, and as I’ve recently moved from Cornwall it brings... Voir plus

Noté 5 sur 5 étoiles

I ordered two poncho’s for myself and a friend for our wild swim. Both arrived just before we went and there were lots of positive comments on the lobster design. Easy ordering system and prompt dispa... Voir plus

Noté 5 sur 5 étoiles

Great independent store. Good customer service - they exchanged the robe for us when we asked, hassle free. Product itself is lovely, teal with pink writing. Love how it's different to the big brand n... Voir plus


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

107 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(107)

39 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I received a thermometer from the…

I received a thermometer from the company which was broken. Whether in the post or not is uncertain.
I emailed the company and they sent a replacement immediately.
No hassle. No dithering.
Now that's what I call 5 star service.
I'll be using this company again!

23 février 2026
Noté 5 sur 5 étoiles

Absolutely love my Azure blue coat

Absolutely love my Azure blue coat, very efficient service, no delays at all. Worn it a few times already, it’s so warm and waterproof and durable, and as I’ve recently moved from Cornwall it brings back special memories every time I wear it. Would recommend to everyone and really love it.

16 février 2026
Avis spontané
Noté 5 sur 5 étoiles

What a nice bag

What a nice bag, I do a lot of coast walks and needed a watertight bag to keep my stuff dry and this is perfect. Rugged and tough, feels well put togther reckon this bag will be with me for a long time.

27 janvier 2026
Noté 5 sur 5 étoiles

Great customer service

Ordered swimsuit for wife which arrived very quickly. Unfortunately the colour did not suit so needed to return, the return process very straightforward with quick refund. Highly recommend.

27 décembre 2025
Noté 1 sur 5 étoiles

I’m sorry to say I bought my husband…

I’m sorry to say I bought my husband the dark blue dry robe to open for his mid December birthday/ Christmas present combined , he’s only wore the robe a few times indoors, just over a week the fur lining seam had come away with a big hole under the arm.
I’m so very disappointed with the quality of the stitching.
Because I bought the item in November I couldn’t claim a refund, the company offered if I return the robe they would fix it, it’s obvious if he had been wearing it a often for outdoor swimming, the stitching would have been a lot worse.
My husband says he will repair it!
I’m not happy!

20 décembre 2025
Avis spontané
Logo de Cornwallswimcompany

Réponse de Cornwallswimcompany

Many thanks for your review and it is disappointing that you didnt take the opportunity that we gave to you to fix your problem, the email you sent us was, body of here. Body:
'Hi there , I’ve sent an earlier email requesting to return my husband’s Dry robe I bought for a present in December, he has only worn it a few times in two weeks and the fur lining has torn under the arm, I’m requesting a refund.
How do I return the robe back to you.'
Thank you
This states you have torn the robe, we sent a reply to you promptly with a pre-paid label offering a repair for your tear, which you have rejected via a review, for future resolutions we do offer life extending repairs and zippers if needed past our warranty period.

Noté 5 sur 5 étoiles

Seamless ordering

Seamless ordering. Easy, with great communication and quick delivery. Great quality bobble hat. Even better than I thought it would be.

24 novembre 2025
Noté 5 sur 5 étoiles

Item as described

Item as described, received quickly and realistically priced and we loved our swim in 6 degrees on Saturday! There was no negotiation as both our swim thermometers confirmed that!
Thank you

24 novembre 2025
Noté 5 sur 5 étoiles

Amazing Product

Website was easy to navigate and seemed to have a good selection of top quality products. Delivery for my Deep Blue changing robe was quick and I couldn't have asked for any more. Would highly recommend!

24 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Terrible stitching quality, dont buy

Purchased in February 2025 (9.5 months ago), on arrival the right pocket hadn't been sewn up but I was happy with everything else so made a quick mend myself, what a mistake, should have returned! Since, with minimal wear due to spring/summer weather, the stitching under the right arm has completely undone. Contacted Customer Services (if you can call them that) to be told only offer a 30 day return and a 6 month wear and tear policy from purchase. Explained that due to summer, the robe had only been worn a few times over a period of a few months. They did offer to repair but only if I paid for tracked shipping to Cornwall. Will be cheaper to have repaired locally. Lots of companies offer dry robes i would recommend purchasing elsewhere and avoid CSC at all costs. Wasted £££.

27 novembre 2025
Avis spontané
Logo de Cornwallswimcompany

Réponse de Cornwallswimcompany

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the issues you’ve experienced with your robe.
We understand how frustrating this must be, especially after several months of ownership. As noted during our communication, the robe was purchased 11 months ago, which means it’s outside our 30-day return period and our 6-month wear-and-tear policy. Because we can’t verify what may have occurred during that time frame, the most appropriate solution we can offer is a repair assessment.
We did offer a repair service and only asked that the item be returned to us so our team could properly inspect and fix it. We completely understand if returning it by tracked shipping isn’t the most convenient option for you, and we’re sorry that this added to your frustration.
Our goal is always to provide fair and supportive service, and we’re still very happy to help with a repair if you’d like to proceed. Please feel free to get back in touch with us directly, and we’ll ensure your robe is looked at promptly.
Thank you again for your feedback.

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