I'm a full grown adult who will itch myself bloody in my sleep. I have no self control and strong/high itchiness when afflicted. The scratch star is AMAZING as it does satisfy the 'scratch' s... Voir plus
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Hmmm, I am very torn here (no pun intended). It is a good quality product, and I don't want to take away from that, but I would say only effective for mild to moderate itching. For severe itching like... Voir plus
The scratch star and spray have really helped me. I am in my 90th year and have had a bad 8 months with birch pollen allergy, food intolerances and a resulting itchy spreading rash. I have tak... Voir plus
Products itself were disappointing. Left my eczema family quite frustrated. Feels nothing like fingernails as claimed. Just metal rounded fat bumps rubbing, not scratching. Infact one of the devices l... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de produits de beauté
- aussi dans
- Boutique de santé et beauté
- Fournisseur d'équpement médical
- Groupe médical
- Industrie cosmétique
- Magasin de produits de beauté
Écrit par l'entreprise
Cosi Care is the words first to create safe scratching medical devices for itchy skin. A family business that started after the founder, Lauren, watched her little brother Rhys live with chronic eczema for over 20 years. The devices combine cold, massage and distraction from the mind and hands, to offer relief without the damage of scratching with fingernails. Less cuts, infections and scarring, with relief that works!
Coordonnées de contact
Royaume-Uni
- cosi-care.com
4,1
Bien
152 avis
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A répondu à 85 % de ses avis négatifs
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Shipping said 5-10 days and I’ve had so…
Shipping said 5-10 days and I’ve had so many issues getting the package… it’s been over a month now. The customer service has just decided to start ignoring me. I need a refund or something, I still haven’t received my order and it’s 100% the shipping company’s fault. I would not reccomend cosicare unless they decide to divorce shipbob.
16 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you for taking the time to leave your feedback. We're so sorry to hear about your experience.
We have reached out to you directly and have already arranged a brand new replacement order as well as offering you a refund due to the delays. Unfortunately this delay was caused by the shipping carrier and not something we ever want our customers to experience.
As a small family business we genuinely care about every order and always do everything we can to put things right when issues like this arise.
We hope we're able to resolve this for you very soon and if there's anything further we can do please don't hesitate to get in touch.
Great company
My 5 year old daughter has suffered with eczema for 3 years now and the itch is probably the worst. As she is young she cannot stop the scratching which in turn was causing her eczema to weep more often. Since purchasing the scratch star we have seen a huge improvement in her skin. She will now use her scratch star to calm the urge to scratch. The delivery of the star was also very quick. I cannot fault the customer service who have been very quick to answer any queries. Thank you very much Cosi-care for the great product and wonderful customer service.
11 mai 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for taking the time to leave such a wonderful review. ❤️
We're so happy to hear your daughter's Scratch Star has helped calm her urge to scratch and that you've already seen such an improvement in her skin. Knowing it's made a difference for your family truly means the world to us.
Thank you as well for your kind words about our customer service and delivery. We're always here if you ever need us.
Wishing your daughter continued comfort and happier skin. 💙
Not Worth the Money
It claims to provide "instant itch relief," which I think is an overstatement.
I used it on my 6-month-old baby. His cheeks and ankles were flared up, itchy, and he was crying. I even put the product in the fridge before using it, but it just made him more frustrated and cry even more.
The product is also very expensive. I regret buying it because it didn't help at all. What a waste of money.
It seems you can't return the product if you're dissatisfied because of the hygiene policy. It has to be unused, unopened, and in its original packaging. It would be clearer to simply say "No returns."
My £68 has gone on a product that was useless for us.
3 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you for taking the time to leave your feedback.
We're so sorry to hear that your product didn't provide the relief you were hoping for for your little one. We completely understand how upsetting it is when you're trying everything you can to help your baby feel more comfortable.
Please do email us at info@cosi-care.com as we'd really appreciate the opportunity to try and put this right for you. Our customer care team will be more than happy to look into this with you and see what we can do to help.
Thank you again for your honest feedback. We genuinely value every review as it helps us continue to improve.
Amazing product
Amazing product. My daughter struggled so much with her skin but this allows her to scratch safely and soothes her if she has it in the fridge. Would highly recommend
1 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for your lovely review! ❤️
We're so happy to hear that our product has helped your daughter. Knowing that it allows her to scratch safely while also providing extra soothing relief when kept in the fridge means the world to us.
Thank you for taking the time to share your experience and for recommending us. We truly appreciate your support and wish your daughter continued comfort and relief. 💙
Very effective
Bought for my Granddaughter who has eczema . She can now scratch without breaking the skin This cuts down skin infections . It is a good weight and well thought out shape .Putting it in the fridge gives the extra cooling effect .A very very effective product.
11 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for your wonderful review! ❤️
We're absolutely delighted to hear that the Scratch Star has been helping your granddaughter with her eczema. Knowing she can now scratch safely without breaking the skin and that it's helping to reduce the risk of skin infections is exactly why we created it.
We're so pleased she's enjoying the cooling effect from keeping it in the fridge too! Thank you for your kind words about the design and effectiveness of the product. Your support and recommendation truly mean so much to us.
We wish your granddaughter continued comfort and relief. 💙
My son says it’s a total game changer…
My son says it’s a total game changer his skin has improved 100%
6 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for your wonderful review! ❤️
We're absolutely delighted to hear that your son thinks it's a total game changer! Hearing that his skin has improved so much truly means the world to us.
Thank you for taking the time to share your experience. We hope the Scratch Star continues to bring him comfort and relief and we really appreciate your support. 💙
Absolute game changer
Absolute game changer. Bought the scratch star and have used it multiple times a day since it arrived last week. Use it on my legs mainly, but also a small patch on my hand. Haven’t scratched with my hands/nails since. I’ve noticed patches on my legs healing already as I haven’t broken the skin barrier from scratching. Although it is very expensive, I do feel it is a very worthwhile purchase, and would recommend.
10 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for taking the time to leave such an amazing review! ❤️
We're absolutely thrilled to hear that the Scratch Star has been a game changer for you. Knowing you've been able to stop scratching with your hands and nails and that your skin is already starting to heal because you're no longer breaking the skin barrier, is exactly what we hope to achieve.
Thank you as well for your honest feedback about the price. We completely understand it's an investment, so it means so much to hear that you feel it's been worthwhile and would recommend it to others.
We truly appreciate your support and wish you continued comfort and healing. 💙
It's ok but very expensive for what it is
The balls are very small and it's best to use the scratchy one without the rolling case as it doesn't work when it's in the case. Very expensive - good idea, but I wish I'd bought the scratch star instead. I've been offered a discount on my current purchase, but I don't really want to spend any more in these. Disappointed.
9 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you for taking the time to leave your feedback.
We're really sorry to hear that the Finger Scratch System wasn't quite what you were hoping for.
The balls are designed to be small so they're easy to use on areas like the fingers and hands. They should roll smoothly when fitted correctly inside the case, so we're sorry if that hasn't been your experience. If you're happy to please get in touch with us at [**info@cosi-care.com**](mailto:info@cosi-care.com) and we'd love to help make sure everything is assembled correctly and working as it should.
We completely understand your comments about the price and we're grateful for your honest feedback. We're pleased we were able to offer you a discount, even though we appreciate you weren't looking to purchase another product.
Thank you again for your review. Feedback like yours really helps us continue to improve.
Disappointed if I’m honest
The product is very expensive for what it is. It doesn’t scratch my son’s eczema as it is marketed and doesn’t provide a huge amount of relief. It’s also quite a faff to put together and take apart. Overall, I wouldn’t purchase again and certainly wouldn’t try another product at such a high price.
6 juillet 2026
Avis spontané
Réponse de cosi-care.com
Hi,
Thank you so much for taking the time to leave your feedback. I'm so sorry to hear that you and your son have been disappointed with the Scratch Star.
We'd really love the opportunity to learn a little more about your son's eczema and see if there's anything we can do to help make things right for you.
If you could pop us an email at info@cosi-care.com with your order number, we'd be more than happy to look into this for you and see what we can do.
We really do appreciate your feedback and hope to hear from you soon.
Didn't work for me.
I originally purchased both the Star Scratcher and the Head Scratcher hoping they would provide relief for my sensitive skin and scalp. Unfortunately, they weren't suitable for me personally.
The Star Scratcher broke my skin during use, and I also found it surprising that the instructions recommend using it with moisturizer and washing it after every use. As someone with eczema and sensitive skin on my hands, frequent washing can trigger flares, so this made the product impractical for my situation.
The Head Scratcher also didn't work well for me. Rather than reaching my scalp, it tended to catch and tangle my hair, which increased irritation instead of providing relief.
While these products weren't a good fit for my skin sensitivities, I do want to mention that the company's customer service was excellent. They responded promptly and provided me with a full refund without any issues, which I really appreciated. Although the products weren't right for me, I was very happy with how professionally they handled my concerns.
20 juin 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for taking the time to share your honest feedback.
We're genuinely sorry to hear that our products weren't the right fit for you. We completely understand that everyone's skin is different, especially when living with eczema and sensitive skin and what works well for one person may not work for another.
We really appreciate you highlighting your experience with both the products and our care instructions as feedback like yours helps us continue to improve.
Thank you also for your kind words about our customer service. As a small family business, it means a great deal to hear that although the products weren't suitable for you, you felt supported and that your concerns were handled professionally.
We wish you all the very best and hope you find something that brings you the relief you're looking for. 💚
Such a fantastic product
Such a fantastic product. It has eased the painful scratching and provides the same sensation that all of us suffering with eczema crave from scratching. I would highly recommend this product.
4 juillet 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for your wonderful review! 💚
Reading feedback like this genuinely means the world to our small family business. We're so happy to hear that our product has helped provide that satisfying scratch sensation while easing the urge to scratch with your fingernails.
Thank you for taking the time to share your experience and for recommending us. Your support not only makes our day but also helps others living with eczema discover Cosi Care.
Wishing you continued comfort and thank you again for being part of the Cosi Care community. 💚
Nice to change the tune
We've been hesitant to buy the Cosi Care range for my daughter because the novelty wore off quickly with cheaper alternatives, but we thought it was worth a try and the bumpy ball has made all the difference. Myself and my wife have tried it on itches we've had, and we've both felt the genuine relief it offers - so it's been good to offer it to our daughter knowing it's not just a gimmick.
She's only 5 and has had eczema all her life, so it feels huge to us to finally change from a place of discouraging scratching to actually be able to allow her - even encourage her - to do so safely.
We haven't used the smooth ball all that much - and probably would've been happy to buy the bumpy ball without the smooth if it was possible (or even 2x bumpy), but while it's been hot recently it's been nice to keep the smooth one in the fridge as a backup and use it to cool down and offer a distraction.
I haven't had any problems but I've spoken to their customer care team about a couple of things and they've been excellent - it seems like a company that genuinely cares.
I expect most people interested in Cosi Care will have come across other brands that overpromise, manipulate and outright con people who are desperate for some relief - so you learn to keep your guard up with these things. I couldn't promise that the products will be the solution for everyone - and I don't think they would either - but my experience has given me a lot of trust in Cosi Care and I wouldn't hesitate to recommend them or buy again in future.
29 juin 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for taking the time to leave such an incredibly thoughtful review.
Reading your words genuinely means the world to our whole team. Knowing that your daughter can now scratch safely rather than constantly being told not to is exactly why we created our products. We're also so pleased to hear that both you and your wife experienced the relief yourselves giving you confidence that it wasn't just another gimmick.
Your comments about trust really touched us. We know how overwhelming it can be trying to find products that genuinely help especially when so many make promises they can't keep. We've always been honest that our products won't be the answer for everyone but we work incredibly hard to create products that truly make a difference for as many people as possible.
Thank you as well for your kind words about our customer care team. As a small family business hearing that you felt genuinely cared for means more than you know.
We wish your daughter continued comfort and relief and we're so grateful to have your family's support. 💚
Its amazing and helps a lot! Alternative for using your nails
I personally messaged the company on their social media page. And they were so kind and lovely. I am so grateful that this star has been invented. I suffer with severe eczema and psoriasis on my legs and my feet. This scratch star is the best thing ever! To all the people that made this, thank you so much for this, i can finally control my scratching💛🩵
27 juin 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for your wonderful review.
Reading messages like yours truly means the world to our whole team. We're so happy to hear that the Scratch Star has helped you find a safer alternative to using your nails and has given you a little more control over the urge to scratch.
We know how challenging living with severe eczema and psoriasis can be so hearing that our product has made a positive difference is exactly why we created it.
Thank you again for your kind words and for taking the time to share your experience. Wishing you continued comfort and relief. 💙
Bumpy ball- waste of money
Unfortunately, the bumpy ball did nothing to solve itchy skin and feels like a waste of money. I was hopeful after reading lots of positive reviews about this product and decided to purchase it despite the cost. The plus side is that product was sent out quickly.
18 juin 2026
Avis spontané
Réponse de cosi-care.com
Thank you for taking the time to share your feedback.
We're so sorry to hear that the bumpy ball hasn't worked for you. We know how frustrating that must be especially when you were feeling hopeful after reading other customers' experiences.
We'd really appreciate the opportunity to help. Please reach out to our Customer Care team at info@cosi-care.com and we'll do our very best to find a solution for you.
Thank you again for your honest feedback and we hope to hear from you soon.
Relief to Topical Steriod Withdrawal
The scratch star has been a great relief to my itching, I suffer from eczema and went though topical steriod withdrawal, and had very itchy and inflamed skin.
The scratch star has allowed me to scratch safely and also reduce inflammation and redness from the cooling sensations.
I was skeptical about this at first due to the price but honestly is so worth the money! would definitely recommend this to anyone with skin issues
22 juin 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for taking the time to leave such a wonderful review.
We're so pleased to hear that the Scratch Star has brought you some relief during your Topical Steroid Withdrawal journey. We know how incredibly difficult and uncomfortable TSW and eczema can be so it means so much to hear that it's helping you scratch more safely while also providing a cooling sensation to calm your skin.
We completely understand being sceptical at first so we're delighted to hear you feel it has been worth the investment.
Thank you again for your recommendation and for sharing your experience. Wishing you continued comfort and healing. 💙
Great customer service
The scratch ball didn’t work for me sadly as I think my skin is just to sensitive. I wrote a negative review at first and I felt as if I was being abit unfair as I didn’t resolve it with cosi care first. I got in contact with cosi care and they gave me a full refund and allowed me to keep the ball, I will give ball to someone who desperately needs it and pay it forward. This is a small business and they really do care about people with eczema. The ball may of been ineffective with me but everyone has different skin types. Cosi care have excellent customer service! Thank you!! ☺️
17 juin 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for taking the time to update your review and share your experience.
Whilst we're sorry that the Bumpy Ball wasn't the right fit for your skin we're incredibly grateful for your kind words about our customer service. As a small family business we genuinely care about helping people living with eczema and itchy skin conditions so feedback like this means the world to us.
Thank you also for giving us the opportunity to put things right. We completely agree that everyone's skin is different and whilst our products help many people they won't be the perfect solution for everyone.
Your kindness in choosing to pass the Bumpy Ball on to someone else who may benefit from it is wonderful to hear.
Thank you again for your understanding, support and thoughtful review. We wish you all the very best on your skin journey.
Warm regards,
Abi & The Cosi Care Team 💚
DO NOT buy!!
I was really hoping this was going to be a relief for my itching, however unfortunately it isn’t any type of salvation, this product is massively OVERPRICED and not worth the money or the hype, don’t get suckered.
17 juin 2026
Avis spontané
Réponse de cosi-care.com
We're very sorry to hear that the product didn't provide the relief you were hoping for.
We completely understand that everyone's skin condition, itch triggers and sensory preferences are different and whilst many customers find our products helpful unfortunately they won't be the right fit for everyone.
We'd really appreciate the opportunity to understand more about your experience and see if there's anything we can do to help. Please feel free to contact us directly at info@cosi-care.com and a member of our team will be happy to assist.
As a small family business customer feedback is incredibly important to us and we always do our best to support customers wherever we can.
Kind regards,
The Cosi Care Team
Pointless
Same as other parents , will try anything.
Didn't do a thing, it's just like rubbing a cold snooker ball on you.
Should of gone with the spiked ball or star possibly but i could only afford to try the one which was advised.
16 juin 2026
Avis spontané
Réponse de cosi-care.com
We're sorry to hear that the product didn't work as hoped for your child.
We completely understand that when you're supporting a child with eczema or itchy skin you're often willing to try anything that might bring them some relief. Unfortunately every person's skin and sensory preferences are different and whilst some customers love the cooling sensation of the Roller others find they prefer products that provide a stronger scratching sensation such as the Scratch Star or Bumpy Ball.
We'd really appreciate the opportunity to learn more about your experience and see if there's anything we can do to help. Please feel free to contact us at info@cosi-care.com
As a small family business we genuinely value customer feedback and always do our best to support customers wherever we can.
Kind regards,
The Cosi Care Team
Would highly recommend
The scratch star has made a world of difference to my son who has suffered since a baby with eczema. Can’t recommend enough.
15 juin 2026
Avis spontané
Réponse de cosi-care.com
Thank you so much for your lovely review.
We're absolutely delighted to hear that the Scratch Star has made such a difference for your son.
As parents ourselves we know how difficult it can be watching a child struggle with eczema especially when they've been suffering from such a young age. Hearing that he's found some relief means the world to us.
Thank you for taking the time to share your experience and for recommending us to others. As a small family business reviews like yours help us reach more families looking for safe itch relief for their loved ones.
We wish your son continued comfort and relief 💚
The Cosi Care Team
The best products for eczema sufferers
As I am someone who has always suffered with eczema for more than 30 years finding the right products that help is so hard! But this is a company that always gets it right! The scratch spray has been a god send to help me during my flare ups! Never stop helping us Cosi Care 🥰
15 juin 2026
Avis spontané
Réponse de cosi-care.com
Wow, thank you so much for this wonderful review.
Hearing feedback like this from someone who has lived with eczema for more than 30 years genuinely means the world to us. We know how challenging it can be to find products that truly help during flare-ups so we're absolutely delighted that the Scratch Spray has become such a helpful part of your routine.
Your kind words and support mean so much to our small team. Messages like yours are exactly why we continue working so hard to create products for the itchy skin community.
Thank you for trusting Cosi Care and for taking the time to share your experience. We hope we can continue helping you for many years to come 💚
The Cosi Care Team
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