Absolutely shocking. I received tracking details saying that my parcel had been delivered but it hadn’t. Can’t send an email as it gets returned as their in box is full. DO NOT BUY FROM THIS COMPANY.... Voir plus
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AVOID ! AVOID! AVOID! I never recieved my order. Tracking said it was delivered, not to my address but 106 miles away! I contacted them and they said they would look into it then my emails started... Voir plus
My product never arrived. I tracked to see where it was and it stated it had been delivered 9 days ago, which it absolutely hadn't! I've contacted cosmetics lab 3 times by email, to be ignored every t... Voir plus
I wish I could give NO stars. Do not buy from this company. Order was apparently delivered but it was not. Money taken. Initial email said they would investigate then radio silence.
À propos de l'entreprise
Écrit par l'entreprise
Cosmetics lab is an independent cosmetics facility with an in-house laboratory for manufacture, providing businesses with confidential support. We can offer complete or individual services depending on your business needs. We understand the importance of security as we comply with all relevant legislation, including regulations in the EU in relation to new cosmetic developments. With over 15 years of expertise in the sector, Cosmetics Lab has one of the UK's fastest turnarounds that's supported by its Eco-friendly production as well as a hive mind of specialist people. Our team is a specially curated one who gel together to make the highest quality products.
Coordonnées de contact
Upper Floors, 1 Chantry Wynd, Finkle Street, Finkle Street, DL10 4QE, Richmond,, Royaume-Uni
- 01403 261 500
- hello@cosmeticslab.co.uk
- cosmeticslab.co.uk
1,5
Mauvais
25 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Absolutely shocking
Absolutely shocking. I received tracking details saying that my parcel had been delivered but it hadn’t. Can’t send an email as it gets returned as their in box is full. DO NOT BUY FROM THIS COMPANY. 😡
28 mai 2026
Avis spontané
Ordered two bundles from this company
Ordered two bundles from this company, says it’s delivered but never received. Unable to contact the company for a refund.
Ordered through the Shop app and they are also refusing to help
13 juillet 2026
Avis spontané
AVOID
AVOID ! AVOID! AVOID!
I never recieved my order. Tracking said it was delivered, not to my address but 106 miles away!
I contacted them and they said they would look into it then my emails started bouncing back. I contacted my bank and got a refund instantly. Then funny enough I then got an email from company asking me to cancel the refund as apparently I had received my order ! Total waste of my time !
23 juin 2026
Avis spontané
I wish I could give NO stars.
I wish I could give NO stars.
Do not buy from this company.
Order was apparently delivered but it was not. Money taken. Initial email said they would investigate then radio silence.
17 juin 2026
Avis spontané
***DO NOT USE THIS COMPANY***
***DO NOT USE THIS COMPANY***
I would even give 1 star. Delivery said it has been delivered. I asked for proof of delivery and they said issue with shipping company and it would get rectified. Now they are not even replying to me. I too will be in touch with my bank to try and get my money back
26 juin 2026
Avis spontané
Scam
Scam! Take the money. Say it's delivered, obviously hasn't been. When you email, it says mail box full
22 juin 2026
Avis spontané
Absolutely terrible service
Absolutely terrible service. I received a notification saying my order had been delivered, but it never arrived. I contacted customer service by email, and while they initially replied saying they would investigate the issue, they never followed up despite multiple days passing.
The lack of communication and accountability has been extremely disappointing. Based on my experience, I would strongly advise others to avoid using this company. They have been unresponsive, unreliable, and have shown little interest in resolving a genuine customer issue.
5 juillet 2026
Avis spontané
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
READ PROPER REVIEWS FROM CUSTOMERS THAT ARE STILL WAITING DELIVERY ON THEIR PRODUCTS. CAN NO LONGER CONTACT THEM AND HAVE BEEN RIPPED OFF!
DONT BUY!
This company was dissolved in 2025. Dont use.
6 mai 2026
Avis spontané
This is a fraud
This is a fraud, they say it has been delivered but the address is a random address no where near me. Do not buy from this company.
15 juin 2026
Avis spontané
Zero stars!
Zero stars!! Says item delivered but it has not been.
No reply to emails either
AVOID
6 juin 2026
Avis spontané
Disgusting doesnt even turn up
1 juin 2026
Avis spontané
Absolute scam
Absolute scam. Says delivered to a strange unknown address I never gave them. Tried emailing the only support address the site supplies and got a failure notification saying the inbox of recipient is full. Hope my credit card customer service is able to help.
1 juillet 2026
Avis spontané
-10 stars if it was possible
-10 stars if it was possible like everyone else in the reviews, they are saying it has been delivered to a different part of the UK to where I live and the email given online it just bouncing back every time. I have had to raise a dispute with my bank because I can’t get in touch with the company. Do not use this company
30 juin 2026
Avis spontané
Doesn’t deserve a star!
Doesn’t deserve a star!! Avoid at all costs , no parcel no response and no refund!!! Shocking!!!
30 juin 2026
Avis spontané
Absolutely shocking company…
Absolutely shocking company…. Ordered skin care for my daughter. Said it was delivered to a different part of the country to where I live….. AI automated response regarding missed delivery. Asked for a refund and got no where!!!!
15 mai 2026
Avis spontané
Doesn’t even deserve one star
Doesn’t even deserve one star. Saying delivered, to a completely different part of the country to where I live! Had one email response….clearly auto response and nothing since. Disgusting to think it’s ok taking people’s money and not receiving product. Do not waste your time or money on this company
30 juin 2026
Avis spontané
scam website
scam website, saying delivered ... nothing delivered and proof on my ring doorbell. Sent email it bounced and cannot get through
29 juin 2026
Avis spontané
It doesn’t deserve one star
It doesn’t deserve one star! How they are getting away with taking money is beyond me, no end of email to a so called customer service and pathetic responses….. I need to escalate to watch dog or something they can’t get away with this!
27 juin 2026
Avis spontané
Disgusting firm
Disgusting firm. Said they delivered but I proved it wasn't as i have cameras at the front and back of my house. You write to them. Approx 30 times and get the same reply it is being investigated. TOTAL SCAMMERS AND THIEVES DO NOT USE
28 mai 2026
Avis spontané
Never even received said delivered in…
Never even received said delivered in London online in Yorkshire
Company is taking peoples money and not even sending BEWARE
18 juin 2026
Avis spontané
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