I cannot tell you how disappointed I am. Cosy do show some amazing resources available to purchase but the entire process has been a nightmare start to finish. Customer... Voir plus
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Had an amazing experience with cosy direct, from customer service and speed of receiving the items to the actual products themselves. I bought the shape chalk boards, bamboo pen holders, Seagra... Voir plus
Order in good faith and items don’t arrive for weeks or months. When ordering they give you no indication of if items are out of stock. Do not order if you need items before a 3 month period. We are a... Voir plus
Cosy Direct are absolutely amazing. We have kitted our whole forest school out with Cosy products. The resources we have are made from beautiful wood and natural materials. Their customer services are... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Cosy promote a natural, engaged and active childhood by supplying sustainable nursery and educational equipment worldwide As a home of new ideas, we’re continually innovating and developing our product range with teacher led research and play in mind. Champions of rural and real-life childhoods, where children are encouraged to play and take part in adventurous activities that enable them to learn and develop whilst having fun.
Coordonnées de contact
Fauld Industrial Estate, Unit 316-318, Tutbury, Burton-on-Trent, DE13 9HS, Royaume-Uni
- 01332 370152
- sales@cosydirect.com
- cosydirect.com
2,6
Bas
186 avis
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A répondu à 100 % de ses avis négatifs
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Poor Quality, Poor attitude
poor customer service,long wait time for delivey, poor attitude , low quality products , better order some place who do not just want your money
8 septembre 2018
Avis spontané
Réponse de Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
Terrible experience with a damaged…
Terrible experience with a damaged product. No one replies to emails, phone calls always result in "the manager is not available at the moment, they will call you back". They never do. The quality of cosy products is not of a high standard but fair when taking the price into account. We had a shed delivered, once the plastic wrapping was taken off we could see half of the roof felt was missing. This shed is an outdoor shed and is now ruined. It was delivered in April 2018, it is now August 2018 and we have no answers.
21 août 2018
Avis spontané
Réponse de Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
dont bother
Placed an order in 27th March, no dispatch email received so I contacted the company to find out when it would be received, I was told they couldn't release until April 11th due to a stock take but promised the order would be with us by 13th April.... No delivery, called on 13th promised delivery on the 16th....No delivery, If not delivered by 14th I informed company to cancel order, order arrived next day delivery. Hooray! But low and behold 7 items missing or one large parcel, daily phone calls to retrieve our missing parcel as no one could be bothered to make contact with myself even though they had taken my money. Staff were quite abrupt with a so called apology but made sure I knew how busy they were!! and how late they were working!! not really my problem. still awaiting the rest of my order on the 20th of March. I've also been told to ring again Monday out of courtesy they could have rung us. I would not recommend and will not shop with them again. Horrendous correspondence and customer service.
20 avril 2018
Avis spontané
Réponse de Cosy
Good morning,
Let me start by introducing myself, my name is Phil and I'm the new Customer Service Manager for Cosy.
I'm very sorry you've had to endure such a disappointing experience with us; demand for our products exploded this year and we didn't cope with it as well as we should, I'm truly sorry we let you down.
We're working hard to ensure our service levels meet our customer's expectations and I'd love to get the opportunity to try and earn back your trust.
My personal email address is philip@cosydirect.com if you still have unresolved issues or would like to share your feedback with me please get in touch, I can promise I'll personally attend to anything you raise to me.
5 Stars Excellent
9 juillet 2017
Avis spontané
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