This is the 3rd Cottonsafe mattress we bought. This one was for our adult grandson and he says it's the best night's sleep he's had in ages. Actually, everyoe who sleeps on these mattresses say ho... Voir plus
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Lisez les avis des autres
Absolutely love our sons mattress for his new bed. We transitioned him from his cot bed into his big boy bunk bed and he’s super settled and happy at night. 6 months on we’re looking into replacing ou... Voir plus
We have recently purchased the Cottonsafe 'Exeter Cashmere' Mattress. This is the most comfortable mattress that we've ever slept on. And Chemical free! If you're considering buying a new mattre... Voir plus
We love our new kids mattress. Made literally a few miles from our home using mostly natural fillings, no harmful chemicals used... what more could you want. The original children’s mattress is very c... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A small family business, manufacturing a unique range of handcrafted, chemical-free bed mattresses in our factory based in Woodbury, Devon. Cottonsafe® Natural Mattresses use organic cotton giving superior support and a safe, non-toxic sleeping environment. Call (01395) 239832.
Coordonnées de contact
Unit 15 Woodbury Business Park, EX5 1AY, Woodbury, Royaume-Uni
- 01395 239832
- sales@cottonsafenaturalmattress.co.uk
- cottonsafenaturalmattress.co.uk
4,7
Excellent
130 avis
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An excellent mattress
This is the 3rd Cottonsafe mattress we bought. This one was for our adult grandson and he says it's the best night's sleep he's had in ages.
Actually, everyoe who sleeps on these mattresses say how ery comfortable they are.
30 avril 2026
Réponse de Cottonsafe Natural Mattress
Thank you for your kind review! We're delighted to hear you're grandson is enjoying their mattress and we truly appreciate your support. Wishing you many comfortable and restful nights ahead. Best wishes, Rebecca and Jamie
Very happy with our mattress
Very happy with our mattress, really comfortable and love that it is made of all natural materials with no toxins. Customer service also great, honest family run business.
23 avril 2026
Réponse de Cottonsafe Natural Mattress
Hello Jessica, We're so pleased to hear that you're enjoying your new mattress. Your support and kind feedback truly mean a lot to our team. Best wishes, Rebecca and Jamie
Loving the mattress…
2 avril 2026
Réponse de Cottonsafe Natural Mattress
Thank you so much for your kind review! We're delighted to hear that you're happy with your mattress and that it has met your expectations. We really appreciate your feedback and thank you for choosing us. Wishing you many comfortable nights ahead!
Really pleased to not be sleeping on…
Really pleased to not be sleeping on chemicals. Was in need of a new mattress this was worth the extra money to not feel like im breathing in chemicals every night. Does take a long time to arrive but to be expected with a handmade mattress. It's a comfortable mattress and I really enjoy the wool smell. Smells like pure gold to me.
13 mars 2026
Réponse de Cottonsafe Natural Mattress
Thank you so much for your thoughtful review! We’re delighted to hear that you’re enjoying the comfort and natural materials of your mattress.
We also really appreciate your patience with the handmade process — we believe the extra care and craftsmanship are worth the wait. Wishing you many more restful nights ahead! Best wishes Rebecca
Very pleased
It was a good experience from ordering it, getting it delivered and now from having used it for some time.
It is the best mattress ive owned, I suffer from chronic illnesses and the difference from my old mattress to this one is a big difference in pain management for me.
Its firm but so huggable in the best way.
I will be eventually getting more for the other beds in the house.
I love the ethics and wanted something more safer.
17 novembre 2025
Réponse de Cottonsafe Natural Mattress
Hello Sarah, Thank you for your lovely review. Best wishes, Rebecca
High Quality Mattress
We bought a small double mattress for our daughter. The company replied my emails well on time and was very helpful. We were well informed about delivery time and that was arranged easy with no issues. Mattress is very high quality and extremely comfortable. I would highly recommend.
4 décembre 2025
Réponse de Cottonsafe Natural Mattress
Thank you for taking the time to write us a review and for you kind words, we're always grateful for feedback from our customers. Best wishes, Rebecca
Fantastic futon
Fantastic, super comfortable futon. The smell disappeared within 5 days and I am super sensitive to smells. I now started enjoying sleeping on the floor again next to my son's bed :)
4 décembre 2025
Réponse de Cottonsafe Natural Mattress
Thank you for your lovely review, warmest regards, Rebecca
Amazing products
Amazing products, helpful team. We bought a double sized mattress for our toddler to put in his new floor bed. It arrived super quickly. Feels nice and soft (but not too soft). Also, it's great knowing that it is chemical free and made from only natural materials. Will be looking to get a mattress for the adults next.
17 novembre 2025
Réponse de Cottonsafe Natural Mattress
Thank you for your wonderful review Helen. With very best wishes, Rebecca
I had plenty of support from the people…
I had plenty of support from the people at Cottonsafe leading up to the delivery. This is the third mattress that we’ve bought from them.
17 novembre 2025
Sidmouth mattress
Sidmouth mattress ordered, was very easy delivery. Mattress arrived In five weeks after placing order.
Very pleased with the comfort of the mattress definitely a good decision.
Provides great sleep let’s hope it lasts for many years.
30 septembre 2025
Avis spontané
Réponse de Cottonsafe Natural Mattress
Thank you for your super review, we're so happy to hear you are getting on well with your mattress. Best wishes, Jamie and Rebecca
Comfortable and long wearing without chemical fire retardants
Comfortable and long wearing, this is the third mattress we’ve purchased as we are slowly switching all of our beds to flame retardant free mattresses. Looking forward to trying a non-turn version.
2 septembre 2025
Réponse de Cottonsafe Natural Mattress
Thank you Tim and Lora for your kind words and your repeat business. Best wishes Rebecca
Excellent experience and we are very…
Excellent experience and we are very happy with our lovely new handmade mattress. Super comfy and nice and deep. We look forward to going to bed!
20 août 2025
Réponse de Cottonsafe Natural Mattress
Thank Aly for your review, we appreciate it. We're so pleased to hear you love your mattress. Best wishes, Rebecca and Jamie
Perfect mattress - chemical-free and vegan
My son treated me to a new mattress last year. We are a vegan family and I was looking for a chemical-free option so chose the 'vegan choice'. One year of fantastic nights sleep later and I still take a moment to appreciate the comfort each time I lie down! Highly recommend!
28 juillet 2025
Avis spontané
Réponse de Cottonsafe Natural Mattress
Thank you for your kind words, we're so pleased to hear you love your Vegan Choice. Best wishes, Rebecca
I would not buy from this company again
This review is after I decided to change the first mattress I bought with the same company. The first mattress, a non organic wool Widecombe mattress, had way too much odour for us that wouldn't dissipate. My daughter's room, her pyjamas and her hair would smell of sheep. The odour didn't really diminish after 1 month and I asked several people to confirm that it wasn't just me feeling the sheep scent and they all did. I decided to exchange the mattress for another one because that was my only option since I opened the mattress and my daughter had used it (I only started using it because in the documents I got from the company it said that the smell would dissipate and I trusted them). The only smell free option was the synthetic ('vegan') option which it was too far from what I originally wanted to buy, so I decided to go for an Appledore with an upgrade to organic wool (a bit less smelly). I paid for the delivery and the upgrade to organic wool (extra ~£200). I think the Appledore is a bit better. It still smells but not as bad as the Widecombe. Overall I wouldn't buy from this company again. I understand that you want the wool not to be heavily treated but I think there is a big difference between getting the wool directly from the sheep (with sweat, bacteria and dirt) and having it bleached. I received another wool sample from another company (wool was also not bleached) and the smell was not there. Unfortunately I couldn't go for them because I could only exchange the mattress and not get a refund. I thought it should have been clearer that the smell would not dissipate with time. If I had known this I wouldn't have used the mattress and I would have got a refund.
8 mai 2025
Réponse de Cottonsafe Natural Mattress
Thank you for taking the time to review, we are very sorry to see that you have decided to give us 1 star.
As a small company, we try very hard to make sure all our customers are happy and we will try and help with any issues as best we can.
Reviews are a really important tool, helping to build confidence for potential customers whilst also allowing a company like ours to positively showcase our craftmanship. Receiving a 1 star review can be damaging but it also gives us a chance to respond.
We manufacture chemical free mattresses, our natural range uses wool as well as many other natural fillings. To remain chemical free, there is no middle ground when it comes to the cleaning of the wool, it is not that we 'don't want it to be heavily treated', it is that we don't want it treated at all. All wool is cleaned using a double scouring process and rinsing, which removes everything it needs to.
We do not hide that our mattresses will come with a wool aroma, this does dissipate over time. The time this takes is dependent on an individuals sensitivity to smell. We have a range of mattresses available within our natural range, and whilst they all use wool, the amount of wool varies. This customer bought our Widecombe mattress (which apart from the springs) is a pure wool filling mattress, there is nothing else in it. This customer did not speak to us before purchase and did not request samples of the materials we use, which we are very happy to supply.
We offered to exchange the mattress under the terms of our 40 night reassurance guarantee, even though the customer did not qualify for these terms, and the customer chose the Appledore - upgraded to organic wool (which is a more expensive product). We also offered the chance to exchange to a mattress from our Vegan range. These mattresses still use natural fibres where possible and don't use wool, they have to include polyester as there is no other way to pass the UK fire regulations without the use of chemicals. We have found that these mattresses have been very successful with people who are sensitive to smell.
As a family run business, we have worked for many years to be able to offer natural and chemical free mattresses to everyone. If you are worried about smell, then we have options available. To receive a 1 star review for a fully wool mattress 'smelling of sheep' is frustrating.
SIMPLY THE BEST
SIMPLY THE BEST. Made in UK with materials from UK. No fire retardant chemicals or any other chemicals added. Peace of mind and above all excellent sleeping comfort. I now have 4 mattresses and mattress protectors. Recommending to others. Oh and it is a pleasure to talk to the dedicated staff on the phone.
12 mai 2025
Réponse de Cottonsafe Natural Mattress
Thank you Richard for your super review and your ongoing support. Warmest regards, Rebecca
I couldn’t be happier with my Cotton…
I couldn’t be happier with my Cotton Safe mattress! From the moment I placed my order, the customer service was absolutely exceptional, responsive and friendly. The mattress itself is incredibly comfortable, and knowing it’s made from natural, chemical-free materials gives me real peace of mind. I’ve never slept better. This has been one of the best purchases I’ve made, and I’ll definitely be coming back for more in the future. Highly recommend!
8 mai 2025
Avis spontané
Réponse de Cottonsafe Natural Mattress
Thank you Lee for taking the time to write us a review. We're so pleased to hear you are still happy with your Sidmouth Mattress.
Warmest regards, Rebecca
It sags after a year
I bought two of these single Lates Futomat about 2 years ago. One of my boys is complaining about sagginess of his mat. We do shake it and turn it around regularly as it recommends. However, the natural material does not support like those spring type or expensive memory forms. Although I wanted more natural material bed for my children, I would not buy it again.
29 avril 2025
Avis spontané
Réponse de Cottonsafe Natural Mattress
Hello, Thank you for your review. We are really sorry to hear that you have had problems with this product. The Futomats are a futon based mattress that need to be regularly flipped and rotated. There is an amount of settlement that we expect with these products, especially when an option without a spring is selected. The product comes with a 1 year manufacturing warranty but unfortunately I can't see that you been in touch to discuss options.
Réponse de Cottonsafe Natural Mattress
Hello Rachel, thank you for your feedback.
As stockists of the protectors the pricing is set by the manufacturer, Panda London, consumers will find consistency in the pricing of this product across all retailers.
The prices are reflective of the Panda's ethical labour standards and production of an organic bamboo product.
As a business that promotes the removal of harsh toxins from homes for both human and envrionmental health we work tirelessly to ensure that our products, whether manufactured by us or companies that we partner with are free from chemicals and meet the highest standards.
We believe that Panda has an excellent track record in the quality of their product and their protectors are an excellent addition to sleep enviroments for individuals looking to create toxic free sleep.
I will speak with our account manager at Trustpilot to ascertain the feedback requests in place, we look to keep these to a minimum. Reviews are extremely important for a small business like ours, they not only help us to promote both our products and our service but also give us an opportunity to learn.
Thank you again for taking the time to reveiw Cottonsafe Natural Mattress.
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