CountertopSmart Avis 68

I run a design-build firm, and Countertop Smart is our go-to partner for every project. Most recently, we worked with them on a large-scale kitchen and bathroom remodel, and once again, they delivered seamlessly.
They met me at multiple showrooms to review slab options in person, offered thoughtful and cost-effective recommendations, and helped us strike the perfect balance between design vision and budget. Their installation team was efficient, professional, and detail-oriented, the finished product speaks for itself.
Reliable, collaborative, and consistently high-quality. I highly recommend them.

I have done multiple kitchen remodels with Countertop Smart and they are always a pleasure to work with. They plan ahead, anticipate needs, and offer solutions. I always know the project is in good hands with this team. Their process is simple and streamlined and leaves nothing up to question. I appreciate their timely communication and consistent service.

Preston new the product the delivery everything went smoothly

All went well from the beginning to the end. Met Tazio by chance at a place we had previously worked with that only does commercial now. Tazio took the time to take us to see slabs to give us an idea of what is available. He started by explaining the different types quartz, quartzite, granite etc.... He made suggestions and didn't push for anything, showed us different price range slabs. I told him that I didn't want a shiny countertop and he knew exactly what I meant. We saw the slabs and made a decision on the spot to go with Tazio. A gentleman came to measure within 2 days and the fabrication started. 3 weeks later, a wonderful team of installers came and removed a big kitchen's countertops and 2 bathrooms vanity tops. The next day, they installed everything. They were friendly, polite and cleaned everything. We couldn't be happier with the final product. We love our new kitchen countertops. We highly recommend Tazio and his friendly helpful caring team.

Everyone was very personable from talking to us about the process, helping us pick out the best stone to the actual installers.

Great company! Great communication. Installation went smoothly. Very professional job. Countertops look beautiful! Highly recommend.

I've had the pleasure of working with Daniel at countertop smart for about 4 weeks now. He is truly one of a kind. His expertise and level of customer service are truly exceptional. He has absolutely gone above and beyond to help me find my dream countertops. Trying to help me locate my countertops, working out logistics to get them delivered to my fabricator, and continuously updating me on the whole process. His level of customer service is beyond exceptional. If you need countertops, I highly recommend countertopsmart, Make sure you ask for Daniel, he will take exceptional care of you.

Preston and his team did well on all fronts. It was a seamless experience. I'd use them again for sure.

I have had the pleasure of working with CountertopSmart on multiple projects, and I couldn’t be more impressed with the experience from start to finish. As an interior designer, I’ve dealt with a wide range of fabricators and suppliers, but this company truly stands out for its efficiency, pricing transparency, and exceptional customer service.

I highly recommend CountertopSmart to anyone looking for an affordable, straightforward, and professional countertop solution. I’ll definitely be using them again on future projects!

Zach & guys made everything so easy. Love the presentation of laser measurements too; if you’re in the business you know what a breath of fresh air an organized countertop process is.

I hired Countertop Smart to install new kitchen countertops, and it turned into a frustrating and expensive experience. While their quote was lower than others, the poor workmanship and complete lack of accountability made it one of my worst contractor experiences.

During installation, the installer damaged one of my newly installed cabinets so badly it had to be replaced, delaying the entire project by eight weeks while I waited for a reorder.

They also mismeasured the countertop depth, which left a large gap between the back of the counter and the wall. This made a proper backsplash install impossible, since there was nothing for the tile to rest on. My backsplash contractor had to add an extra layer of tile backer board to fix their mistake, costing me an additional $1,000—completely out of pocket. Countertop Smart refused to take responsibility and instead blamed me for “signing off” on their final plans, even though their team handled the templating.

To make matters worse, their policy explicitly states that scuffs and scratches to cabinetry caused during installation are considered “normal” and not their responsibility. I now have several scratches and surface damage in my new kitchen cabinets that they refused to fix—only agreeing to repair the most severe damage.

In the end, I paid more than I would have with a reputable installer, and the project was delayed by months. This is a company that offers a terrible service and doesn't take responsibility for their mistakes. Don’t be tempted by their lower price, it’s not worth the frustration or hidden costs.

edit: reply to countertopsmart

Thank you for your response. I appreciate the acknowledgment of the cabinet damage, but I’d like to clarify a few critical details that were either glossed over or misrepresented.

First, the installer didn’t just “damage” the cabinet — they forgot to install the sink in the base cabinet prior to placing the countertop, which is a basic and essential step. To remedy their oversight, they forced the sink through the frame without any protection, severely mangling it. This wasn’t an honest mistake; it was a clear lack of care and professionalism, and it delayed our kitchen project by another two months while we waited on a replacement.

Regarding the scuffs and scratches: your team recommended using brown paper to protect the cabinets, but let’s be realistic — brown paper offers no meaningful protection against the impact of heavy quartz slabs. Whether or not it was in place, I don't see how it could have prevented the multiple dings and surface damage your installers caused. This was the result of carelessness — which, frankly, is consistent with how the sink was handled. I accept responsibility for not reading the fine print in your contract that places the burden of cosmetic damage on the homeowner. But telling customers to expect damage to brand-new cabinets and plan for touch-ups afterward is just a poor standard.

As for the countertop measurements, your claim that the issue stemmed from a 1/8" discrepancy in backer board thickness doesn't align with reality. The actual gap left between the backsplash and the countertop was roughly 1/2" — significantly larger than could be explained by that small difference. The assumption your team made about the backer board thickness was never confirmed with me, and your templating didn’t account for the actual installation conditions. When I raised this issue with Preston, he simply stopped responding — and that was the end of your involvement.

Lastly, the "industry-standard" skim coat solution you proposed to fix the gap wasn’t viable. According to our contractor, it would have required building out the wall nearly 3/8" across a large surface, which wasn’t practical or advisable. By the time this was suggested, we had already paid for a more stable and long-term fix to avoid further delays — delays that were already extended by your team's earlier mistakes.

In short, the issues we experienced weren’t due to bad luck or miscommunication. They were the result of avoidable errors and a company policy that minimizes responsibility. I’m sharing this so future customers go in with clearer expectations and understand the risks involved.

From start to finish of our experience with CountertopSmart was efficient and professional. They answered all of our questions along the way and communicated well about each phase of the project. We were very pleased with the installation and final product of our vanity counter. I highly recommend CountertopSmart!

The level of professionalism from sales to install is unmatched. Tazio has been a tremendous asset for me. My clients always rave about the showroom experience they have with him. CountertopSmart’s vase inventory, online services, price and overall experience, is the reason they will always earn my business. Whether you’re a general contractor or a DIY’er, Tazio has you covered!

Taz was so helpful throughout the entire process of choosing slabs and deciding in fabrication. He was very quick to answer calls or texts, quick to show me around places and also to guide me with helpful suggestions. He quickly researched new ideas and sent them to me. Zach provided quick quotes and layout designs and I couldn’t have asked for a better experience buying natural stone, which in the past has been daunting and slow.

Selection and ordering process was easy. Slightly overwhelming but only because of how flexible and how many options there were to choose. A good thing!

Measuring step was scheduled quickly and the whole process was over in less than an hour. All potential issues I pointed out of a level surface were said to be within tolerance and shimable by installers.

The fabricator was prompt and worked with me on a timeline, fantastic service.

The installers, thankfully were very skilled and had plenty of experience with ensuring a stable and level cabinet surface to lay the countertops on.

The stress came about within 10 minutes of the installers showing up. They pointed out every flaw that I had called out to the measuring contractor. It appears he kicked the can down the road to the installers. The installers had to consider if it was something they could help fix or if they needed to leave and come back another day when everything was more suitable. Fortunately we were able to make corrections and get things on track within an hour.

The countertops them selves look great. There is one more issue that I discovered. The undermount sink that I had onsite at the time of measuring, has zero-radius corners. The cut-out in the countertop has a radius to its corners. There is a feature of the sink to set it's accessories side by side on a lip, and now I can only use half of it due to the radius corners removing just enough space.

We've used Countertop Smart twice now for custom home projects, and both experiences went flawlessly. The communication and customer service are great, there are so many options to choose from, and the measuring and install teams were all very polite and professional. We highly recommend using them for a quick and seamless experience for your countertops!

Great communication, and it was easy to schedule a local viewing for the remnant we liked. Not only quick ordering, but they were super fast with the on-site laser measurements and installation. All around a great experience - highly recommend!

We love our new kitchen island. Countertop Smart made the process quite easy. Richard and I first met in order to select our stone. The next step was the in-home appointment to discuss sizing and obtain measurements. Countertop Smart pays great attention to detail to ensure a proper fit. The last stage is installation. Excellent outcomes are obtained in a simple procedure.

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Selection, and ease of the installation.