Coutr Avis 

Spent a lot of money on a sweater. Item has never shipped. The customer service is poor. I;m about to open a credit card case to get a refund.

Coutr Sent me used/pre-returned shoes for the price of a brand-new pair.

I paid the advertised price, and the seller is based in California. After the order shipped, I received an email saying there was a shipping exception and that I had to pay an additional $91.50 for my package to be delivered. If I didn’t pay within three days, the package would be returned to the sender.

This additional charge was not clearly disclosed upfront. On most reputable sites, information about taxes, duties, or additional fees is clearly displayed during checkout often stating whether duties and taxes are included or not included. In my experience, the way this was presented was extremely misleading.

After everything, I was charged a total of $691.50 for shoes that arrived clearly used or previously returned, despite paying what I believed was the price for a new pair.

I currently have an open PayPal dispute regarding the transaction. The seller offered me only a $60 partial refund, but wanted me to close my PayPal case first before they would issue it. Closing the case would mean giving up PayPal’s ability to oversee and potentially protect me in the dispute, so I was not comfortable doing that.

Make your own decision, but based on my experience, I would avoid this seller at all costs. Be very careful about undisclosed additional charges, the condition of the merchandise you receive, and especially any request to close a payment dispute before a promised refund is actually resolved.

I’m sad I didn’t read all of the reviews saying basically the same things before I ordered.

Coutr.com states that items are shipped within 1–3 days. I ordered a Gucci polo eight days ago, and it still has not shipped. Tracking information just says unfulfilled with no explanation for the delay, and the multiple emails and follow ups I sent to customer service have gone unanswered.

Based on my experience, I would not recommend ordering from this site. Both the lack of communication and unfulfilled order are unacceptable, and have left me concerned that I may have been scammed.

I purchased an Armani t-shirt from this site for $200USD. Order # 3922. The sale added $35USD shipping cost, and “$0 taxes”. Their site expressly touts “ no extra charges”. The item was delivered as expected. Then a few days later, Fed -Ex sent me an invoice by email for $44USD in “import tax and handling fees”. I forwarded this to Coutr.com expecting that they would take care of these unexpected and undisclosed “extra charges”. They responded that there was nothing they would do for me since the item was obviously already released to Fed-Ex and delivered to me. I replied with a straight forward explanation that no one would knowingly pay a total of $79USD for shipping and handling of a $200USD item. I demanded a partial credit or a full return for refund. They again denied any refund of the undisclosed “taxes and handling fees”. And to top it off, they said I could return the item but would not receive any refund of the shipping or subsequent tax/handling fee. So they are basically telling me to eat $79USD for the privilege of buying and returning this t-shirt. Coutr.com is obviously deceiving American customers who are unaware of where their item is coming from until they get a post-delivery invoice from Fed-Ex. Their site sucks you in by telling you there will be “no extra costs” and “$0 taxes” when they take your order and. your money. But when this is revealed to be untrue, Coutr.con could care less about their American customers who fall into this trap. Please tell all educated US consumers to beware this unscrupulous business. Darrell M.

I purchased a sandal from this company it was shipped from Italy. Wrong color was sent then I was sent a bill from fedex for duties? This company is extremely untrustworthy do not purchase from them.