I tried to make an emergency escape of water claim on a Sunday. After trying online to make a claim and calling numerous times I ended getting my own engineer. I was advised to send various details... Voir plus
L'entreprise a répondu
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I needed house insurance. I was contacted on the day as promised which is a good start to any negotiation. He was helpful and patient and explained excesses to me ( I am elderly and not as quick t... Voir plus
L'entreprise a répondu
Completing the form and deciding which policy to choose was very straightforward so entire process was made very easy. Let's hope it will be as easy if we ever need to make a claim!
L'entreprise a répondu
I had spoken with agents of two major insurers, and was taken back by their lack of knowledge of their policies. I therefore spoke with your agent and was so imprressed with his knowledge, frankly h... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- Compagnie d'assurance habitation
- Compagnie d'assurance de frais juridiques
- Agence d'assurance pour locataires
Informations provenant de diverses sources externes
coverbaloo provides comprehensive cover for home and home emergency tailored to suit your needs. Giving you the peace of mind that you've got the right cover so you can enjoy the things that matter.
Coordonnées de contact
2 Horizon Court, Audax Road, YO30 4RB, York, Royaume-Uni
- 01904 476098
- help@coverbaloo.co.uk
- coverbaloo.co.uk
3,7
Moyen
104 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Used a cashback site for my home…
Used a cashback site for my home insurance and they declined to pay it.
God help us if we ever need to claim in case of a problem.
2 mars 2023
Avis spontané
Réponse de coverbaloo
Hi James
I'm sorry that you're unhappy with the outcome through the cashback site. According to the data that we received to validate your cashback, the tracking link was clicked a week after the original quote that you did with us; our terms state that you need to click the link, start a new quote, and complete the sale in one transaction in order for it to track correctly.
Any claims you might have would be handled directly by the underwriter, Royal & Sun Alliance, who are among the top providers in the UK for paying out claims, so I hope that can provide you with some assurance if you have were to have any problems.
Kind regards
Adam
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Good first impression
Charlotte explained everything clearly and apologised for keeping me holding even though that was inevitable considering what I needed to know. As a new customer to this company I hope the policy and any further customer support is as strong as this initial customer service.
18 janvier 2023
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us and I have passed your feedback on to Charlotte.
Thanks
Adam
Adam very knowledgeable
2 décembre 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Hassle free customer service
Unfortunately I had to cancel the policy I had just signed up with them,
Customer service made the process easy and smooth.
Would recommend based on this experience
1 décembre 2022
Réponse de coverbaloo
Sorry that you had to cancel your policy with us, but very glad to hear you found everything straightforward and we hope you keep us in mind for next time.
Thanks
Adam
Well deserve to have 5 stars
Well deserve to have 5 stars, very accessible and easy to use online.
22 novembre 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Left me with no heating or hot water…
Left me with no heating or hot water for 3 days with young children who are now sick with flu. Also I have a condition that is worse in colder temperatures. Absolutely unacceptable. Promised a update and didnt even call me back. So now its day 3 with no hot water or heating.
11 novembre 2022
Avis spontané
Réponse de coverbaloo
Hi Emma
I'm really sorry to hear about your situation. We don't handle claims directly ourselves, but I've spoken with the claims handlers for your policy and they have advised that they sent an engineer to your property out of hours on the night of 11th November when you made the initial claim and found that they needed a part before they could fix your boiler. The part wasn't available any earlier and there was nothing they could do about this, but they had noted your circumstances with your health condition and your children so were already treating it as an urgent priority. I understand that they have arranged for an engineer to visit you tomorrow afternoon to fit the part which should fix the boiler.
Kind regards
Adam
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Easy and quick to get the quote
Easy and quick to get the quote. Competitive price. I hope they would help when I am in need.
14 octobre 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us and found us competitive.
Thanks
Adam
I found the service from this Company…
I found the service from this Company to be very professional
13 septembre 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Competitive and straight forward with only a few issues at the end
Like most insurance websites, you have lots of questions to answer. This is no different. However it was relatively straight forward. Price and cover was competitive. However I had issues registering an account so I could download my policy. This was corrected by calling the company direct which although this was a pain they were courteous and dealt with my issue straight away.
17 août 2022
Réponse de coverbaloo
Thanks for the great review – apologies that you had issues registering for an account initially, but I'm glad that the team were able to deal with this straight away for you.
Thanks
Adam
ALl very easy and done over the phone
11 août 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Very helpful and pleasant
Very helpful and pleasant, the process was done quickly and efficiently
25 juillet 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
All good
All good . Fast , efficient , helpful
(And that was just me )
Excellent service
John mott
25 juillet 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Very easy to buy contents insurance
Very easy to buy contents insurance.
Price seemed competitive.
1 juillet 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Excellent explanation listening to our…
Excellent explanation listening to our requirements and not been pushy
13 juin 2022
Réponse de coverbaloo
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Fast efficient and competitive.
30 mai 2022
Réponse de coverbaloo
Hi Shri
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Policy set up without much fuss or…
Policy set up without much fuss or trouble.
Impressed with the standard of service.
10 mai 2022
Réponse de coverbaloo
Hi Hamid
Thanks for the great review – I’m really glad to hear you had a good experience with us.
Thanks
Adam
Coverbaloo's home insurance
'Coverbaloo's' home insurance proposal was easier to complete than most. After being completely unfazed by my circumstances, the details of the property to be insured and my requirements, Coverbaloo then quoted what I thought a very reasonable premium for very sensible cover.
1 mai 2022
Réponse de coverbaloo
Hi John
Thanks for the great review – I’m really glad to hear you found everything easy to complete and competitively priced.
Thanks
Adam
Excellent service
10 mars 2022
Réponse de coverbaloo
Hi Julius
Thanks for the great review - I'm really glad to hear you were happy with our service.
Stay safe
Adam
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