I bought this item as it was temporarily unavailable on the manufacturer's online shop - even though it was three times as expensive on the Cpap Store. The price and shipping costs were clearly st... Voir plus
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Lisez les avis des autres
Met with Sam who guided us through the process of which machine to buy. All info was good, we had lots of questions and he gave us information we hadnt considered. Now ive got machine at home im getti... Voir plus
Having posted a genuine (bad) review of Cpapstore, I've made a refund request with PayPal. I instigated 'chat' with cpapstore to ask if listed item new and if from UK. They instantly responded that I... Voir plus
Company website is quite slow but easy to use and order from. Delivery notifications and updates spot on. Despatched and delivered as promised. Only issue was DHL delivering to the wrong address, a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At CPAP Store London, our mission is to enhance the sleep quality and overall well-being of individuals living with sleep apnea and other respiratory conditions. We specialize in providing a comprehensive selection of CPAP and BiPAP machines, masks, and accessories from trusted brands like ResMed, Philips Respironics, Fisher & Paykel, and more. We recognize that beginning CPAP therapy can be a significant adjustment. That’s why our experienced and compassionate team is here to support you every step of the way—from selecting the right equipment to achieving lasting comfort and therapy compliance. Why Choose CPAP Store London? Extensive Product Range A wide variety of machines, masks, and accessories tailored to suit your personal therapy needs. Expert Guidance Receive personalized mask fittings, hands-on support, and expert advice from our knowledgeable staff. Convenient Shopping Shop online for fast delivery or visit our centrally located London store for in-person assistance. Customer-Centered Care Your comfort, satisfaction, and long-term success with CPAP therapy are our top priorities. At CPAP Store London, we’re more than a medical equipment provider—we’re your dedicated partner in achieving better sleep and better health. Let us help you breathe easier and sleep more soundly, every night.
Coordonnées de contact
25 Curzon Street, W1J 7TG, London, Royaume-Uni
- 07827777267
- info@cpapstorelondon.co.uk
- cpapstorelondon.co.uk
3,0
Moyen
115 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Minor order error handled perfectly
My first purchase from this business. I ordered two water tanks for my cpap machine but only one was sent. I contacted them the day the order arrived, they appologised for the error and immediately sent out the missing item.
The sign of a good business is how they handle an error when it occurs not when everything is going just peachy and in that respect I can't fault them.
Happy to recommend
27 février 2024
Réponse de Cpap Store London
Thank you for your feedback and the 5-star review. We’re all human and mistakes can happen, but we're always committed to making things right. We truly appreciate your patience and understanding!
Avoid at all costs - online shopping experience was close to being a scam in my opinion
Avoid this shop at all costs.
Ordered a specific and somewhat expensive CPAP travel machine which I needed urgently. Without checking with me they instead dispatched some cheap Chinese alternative. I didn't know until it actually arrived.
When I asked what the machine was they tried to claim it was an "Upgrade" - I checked with some trusted knowledgeable sources and they assured me the machine was junk.
Speaking to them via e-mail is impossible, the "admin" person answers in as few words as possible and essentially said "Send it back" - no other info, no address, no RMA, no offer to arrange for postage.
So at my cost I go and buy return postage and send the machine back. It took a long time for them o confirm they'd even pay for it, but given it was their mistake you'd at least expect them to arrange a courier for you.
Around two weeks later I finally get some of my money back - after having to find more money to buy a machine from a reputable supplier.
I say some of my money because they did send the postage money back via PayPal, but to the wrong e-mail address, so the money is now stuck in limbo and I'm still out of pocket, my only mistake being picking these guys.
Interestingly one of the people from this company also "stalked" me on LinkedIn, I noticed they'd been looking at my profile - really creepy and very strange behaviour.
9 février 2024
Avis spontané
Réponse de Cpap Store London
Thank you for sharing your perspective, though it appears there might have been some misunderstandings. The product originally selected was priced at £199.00. Noticing the last piece in stock had been compromised, we proactively opted to enhance your experience by providing a superior £400 model, along with a complimentary mask valued at £109.00, at no additional cost to you. Despite our best efforts to inform you of this generous upgrade through both phone and email, unfortunately, we couldn't establish contact.
It's perplexing, to say the least, that our intention to exceed expectations has led to a less-than-favorable review. We’re left to ponder—upgrading our service seems to have paradoxically underserved us in your eyes. Our decision to cross-reference your LinkedIn profile was driven by sheer bewilderment at your response; it was an attempt to understand, not to intrude. We assure you, our motivations were rooted in confusion.
We wish you well on your endeavours and hope this clarifies our actions. The journey of customer satisfaction is indeed a complex one, and it seems, on this occasion, the path was more convoluted than we anticipated.
i needed an oxygen concentrator for my…
i needed an oxygen concentrator for my father. Amazon were quoting 4 weeks delivery. CPAP store dispatched the machine immediately. Excellent piece of kit at a good price
9 février 2024
Réponse de Cpap Store London
Thank you so much for your feedback! We understand how important timely delivery is and always do our best to accommodate. We truly appreciate your business and your wonderful 5-star review!
The postage charge was way to high for…
The postage charge was way to high for such a small product.
3 février 2024
Réponse de Cpap Store London
Thank you for your feedback. Unfortunately, shipping rates are determined by the postal carriers and are not within our control. We appreciate your understanding.
Réponse de Cpap Store London
Thank you so much :0)
Réponse de Cpap Store London
Thank you so much for your 5-star review, dear customer! Your satisfaction truly makes us happy.
Réponse de Cpap Store London
Thank you for the 5 star review. We appreciate it greatly.
Fraudulent pricing
Your price for what was no more than a piece of plastic was bordering on fraudulent
19 janvier 2024
AVOID SELLING POSSIBLE FAKE PRODUCTS!
AVOID SELLING POSSIBLE FAKE PRODUCTS!! After getting in touch with resmed direct, they confirmed that cpapstorelondon isn't a authorised retailer of there's. Also said they cannot verify the n30i mask I bought from the company and maybe fake due to band across head saying not for resale and not having the fabric cheek protectors it's should. Very disappointed will never make the mistake of dealing with this company again.
1 janvier 2024
Avis spontané
On time effective and as good as…
On time effective and as good as similar masks on the cpap market
2 janvier 2024
Réponse de Cpap Store London
Thank you! We are always happy to assist. Appreciate the 5 -star review.
Easy to order
Easy to order. Even though purchased near Christmas, delivery time was good. The product I chose was a nasal mask for £19 in the sale. I purchased it because the mask given to me by NHS Scotland, despite being small, is too large. The product is ok for the money, but not as comfortable around the nose. It digs into my skin a bit and might get very uncomfortable.
29 décembre 2023
Réponse de Cpap Store London
Thank you so much for the amazing 5-star review! Your satisfaction means the world to us, and we're always committed to providing the best support possible. Have a wonderful day! :)
Fast delivery and great product…
Fast delivery and great product selection. Very easy to use website and great process.
27 décembre 2023
Réponse de Cpap Store London
Thank you So much! Appreciate you taking the tie to write a five-star review about CPAPStoreLondon.co.uk. Have a wonderful ay.
Terrible
Goods not received and email to the company querying this was ignored. Ordered on the 18/12 with courier delivery within 1-2 days promised. Recieved a tracking number for DHL but parcel was never received by them
18 décembre 2023
Showed up and it was closed
Showed up and it was closed. No email telling me he was going to take two days off! I still haven’t picked up my stuff cause I had it planned when it was closed!
15 décembre 2023
paid for fast delivery as it is a life…
paid for fast delivery as it is a life threatening condition and a week later i have nothing dhl cant be bothered to deliver this side of xmas. shockingly bad service never use you again and will recommend others dont use use as i run a sleep apnea online support group for coping strategies and speak to hundreds of sufferers regularly.awful disregard for the customer.
19 décembre 2023
Really Cpappy Store London
Mickey Mouse company with pathetic support.
Don't order from here. Simples.
1 décembre 2023
Avis spontané
Excellent Company, rubbish delivery company
Haven't received the item yet due to very poor service by DHL I've had notifications that the item is being delivered on two consecutive days now and just had another postponing delivery this evening
13 décembre 2023
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