I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a fr... Voir plus
L'entreprise a répondu
Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... Voir plus
L'entreprise a répondu
Ordering on the website was easy. Finding what I needed was done quickly. Delivery was quick and efficient. Ordered on a Friday and it arrived on either the following Monday or Tuesday.
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équpement médical
- Services médicaux de proximité
- Magasin de matériel médical
- Clinique du sommeil
Écrit par l'entreprise
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Coordonnées de contact
Victoria, Australie
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Excellent
4 k avis
Demande des avis aux clients
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My order was delivered promtly and was…
My order was delivered promtly and was correct
Delivery service was aso very good
11 août 2026
Exactly what I ordered.
the article took a bit longer than I thought to arrive, however it arrived intact and well packaged.
17 août 2026
Seamless transaction
Easy to find the product and order. Quick transaction and ready for pick up was a bonus.
19 août 2026
Hose lift
Fast delivery and good price. Product works great, I no longer need to wrangle my hose every time I roll over.
18 août 2026
Excellent
Excellent, friendly well informed staff. Helpful, looking for solutions and suggesting alternatives. Reasonable prices and swift delivery.
17 août 2026
Great pricing and quick delivery
Great pricing and quick delivery
Customer service was very helpful when i needed to change my order
11 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very helpful and considerate
10 août 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your lovely feedback and 5-star review! We’re so pleased to hear that you found our team helpful and considerate. We really appreciate you taking the time to share your experience, and we’re grateful for your support.
Kind regards,
The CPAP Victoria Team
Convenient and price reasonable and…
Convenient and price reasonable and delivery was quick
10 août 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your kind review! We’re so pleased to hear that you found our service convenient, reasonably priced and that your order arrived quickly. We really appreciate your support and for taking the time to share your experience with us. Thank you again for choosing CPAP Victoria :) !
Best regards,
The CPAP Victoria Team
Great service
Great service!
Prompt delivery despite the item being temporarily out of stock.
Excellent regular updated communication as to order status.
Highly recommended.
Thanks!
7 août 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your lovely review and recommendation! We’re so pleased to hear you were happy with our service and communication throughout your order.
We really appreciate your patience and understanding while the item was temporarily out of stock and we’re glad our team was able to keep you updated along the way and get your order to you promptly.
Thank you again for choosing CPAP Victoria and for taking the time to share your experience, your support genuinely means a lot to our team! :)
Best regards,
The CPAP Victoria Team
Disappointed with the inflexible…
Disappointed with the inflexible pricing policies here. I came in looking to buy a ResMed AirFit N30i mask and requested a price match for an identical, in-stock option advertised by an Australian competitor for $154. Management completely refused to match the price. While the physical storefront is fine, their 'Price Match' marketing is highly misleading for local walk-in patients who need essential sleep equipment. Instead, I drove a short distance to another local retailer who happily price-matched the mask with zero hassle. I will be taking my business elsewhere from now on to retailers who actually honour competitive pricing, where this was achieved at a bricks and mortar store not even 20 minutes away, and further disappointment is that your store has always matched competitive prices so I thought this should be known as the person at your store didn't even see the other price , it was instantly refused without seeing it. Even thought it had been accepted before. This is about the store in Footscray,
20 juillet 2026
Avis spontané
Réponse de CPAP Victoria
Hey,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience left you feeling disappointed and we completely understand that price can be a significant factor when purchasing your CPAP equipment.
While we always do our best to provide fair and competitive pricing, we also recognise that it can be difficult to compete solely on price with some online only retailers. CPAP Victoria is not just a retail business, we have physical clinics throughout Victoria where our patients can visit us in person, bring in their equipment, receive assistance with their therapy, mask fitting’s, troubleshooting and access to ongoing support from our team when they need it.
We understand that these additional services may not be what every customer is looking for but they are an important part of the care and support we aim to provide alongside the products we sell.
We are also concerned to hear that our price match marketing may have given you a different impression of our pricing policy. If you would be willing to email us directly with the details of what you saw, we would genuinely appreciate the opportunity to look into this more closely, discuss the specifics with you and hopefully help rectify your experience.
Thank you again for bringing this to our attention. We truly value all feedback and are always looking for ways to make our communication and customer experience clearer and better.
Kind regards,
The CPAP Victoria Team
Easy transaction and free delivery…
Easy transaction and free delivery makes a big difference
6 août 2026
Réponse de CPAP Victoria
Hi,
Thank you so much for your kind review! We’re so pleased to hear that your transaction was easy and that our free delivery made a difference to your experience.
We really appreciate your support and are grateful you chose CPAP Victoria. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
GREAT SERVICE.
3 août 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your thoughtful 5-star review! We’re so pleased to hear you had a great experience with our team. We really appreciate your support and kind feedback, it means a lot to us.
Kind regards,
The CPAP Victoria Team
The perfect fit should have been using…
The perfect fit should have been using it for years
6 août 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so happy to hear you’ve found the perfect fit and that it’s been working so well for you over the years. There’s nothing better than finding a setup that feels comfortable and just works.
We really appreciate your continued support and are so grateful you took the time to share your experience with us :).
Kind regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi,
Thank you so much for your kind 5-star review! We truly appreciate your kind words and are so glad to hear you’ve had such a positive experience with both our service and products.
Your support means a lot to our team, and we’re grateful you’ve chosen CPAP Victoria. We look forward to continuing to be here whenever you need us!
Best regards,
The CPAP Victoria Team
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