I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a fr... Voir plus
L'entreprise a répondu
Ordering on the website was easy. Finding what I needed was done quickly. Delivery was quick and efficient. Ordered on a Friday and it arrived on either the following Monday or Tuesday.
L'entreprise a répondu
Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équpement médical
- Services médicaux de proximité
- Magasin de matériel médical
- Clinique du sommeil
Écrit par l'entreprise
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
Coordonnées de contact
Victoria, Australie
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4,7
Excellent
4 k avis
Demande des avis aux clients
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Great pricing and quick delivery
Great pricing and quick delivery
Customer service was very helpful when i needed to change my order
11 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very helpful and considerate
10 août 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your lovely feedback and 5-star review! We’re so pleased to hear that you found our team helpful and considerate. We really appreciate you taking the time to share your experience, and we’re grateful for your support.
Kind regards,
The CPAP Victoria Team
Convenient and price reasonable and…
Convenient and price reasonable and delivery was quick
10 août 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your kind review! We’re so pleased to hear that you found our service convenient, reasonably priced and that your order arrived quickly. We really appreciate your support and for taking the time to share your experience with us. Thank you again for choosing CPAP Victoria :) !
Best regards,
The CPAP Victoria Team
Great service
Great service!
Prompt delivery despite the item being temporarily out of stock.
Excellent regular updated communication as to order status.
Highly recommended.
Thanks!
7 août 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your lovely review and recommendation! We’re so pleased to hear you were happy with our service and communication throughout your order.
We really appreciate your patience and understanding while the item was temporarily out of stock and we’re glad our team was able to keep you updated along the way and get your order to you promptly.
Thank you again for choosing CPAP Victoria and for taking the time to share your experience, your support genuinely means a lot to our team! :)
Best regards,
The CPAP Victoria Team
Disappointed with the inflexible…
Disappointed with the inflexible pricing policies here. I came in looking to buy a ResMed AirFit N30i mask and requested a price match for an identical, in-stock option advertised by an Australian competitor for $154. Management completely refused to match the price. While the physical storefront is fine, their 'Price Match' marketing is highly misleading for local walk-in patients who need essential sleep equipment. Instead, I drove a short distance to another local retailer who happily price-matched the mask with zero hassle. I will be taking my business elsewhere from now on to retailers who actually honour competitive pricing, where this was achieved at a bricks and mortar store not even 20 minutes away, and further disappointment is that your store has always matched competitive prices so I thought this should be known as the person at your store didn't even see the other price , it was instantly refused without seeing it. Even thought it had been accepted before.
20 juillet 2026
Avis spontané
Réponse de CPAP Victoria
Hey,
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience left you feeling disappointed and we completely understand that price can be a significant factor when purchasing your CPAP equipment.
While we always do our best to provide fair and competitive pricing, we also recognise that it can be difficult to compete solely on price with some online only retailers. CPAP Victoria is not just a retail business, we have physical clinics throughout Victoria where our patients can visit us in person, bring in their equipment, receive assistance with their therapy, mask fitting’s, troubleshooting and access to ongoing support from our team when they need it.
We understand that these additional services may not be what every customer is looking for but they are an important part of the care and support we aim to provide alongside the products we sell.
We are also concerned to hear that our price match marketing may have given you a different impression of our pricing policy. If you would be willing to email us directly with the details of what you saw, we would genuinely appreciate the opportunity to look into this more closely, discuss the specifics with you and hopefully help rectify your experience.
Thank you again for bringing this to our attention. We truly value all feedback and are always looking for ways to make our communication and customer experience clearer and better.
Kind regards,
The CPAP Victoria Team
Easy transaction and free delivery…
Easy transaction and free delivery makes a big difference
6 août 2026
Réponse de CPAP Victoria
Hi,
Thank you so much for your kind review! We’re so pleased to hear that your transaction was easy and that our free delivery made a difference to your experience.
We really appreciate your support and are grateful you chose CPAP Victoria. We look forward to helping you again whenever you need us!
Best regards,
The CPAP Victoria Team
GREAT SERVICE.
3 août 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your thoughtful 5-star review! We’re so pleased to hear you had a great experience with our team. We really appreciate your support and kind feedback, it means a lot to us.
Kind regards,
The CPAP Victoria Team
The perfect fit should have been using…
The perfect fit should have been using it for years
6 août 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so happy to hear you’ve found the perfect fit and that it’s been working so well for you over the years. There’s nothing better than finding a setup that feels comfortable and just works.
We really appreciate your continued support and are so grateful you took the time to share your experience with us :).
Kind regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi,
Thank you so much for your kind 5-star review! We truly appreciate your kind words and are so glad to hear you’ve had such a positive experience with both our service and products.
Your support means a lot to our team, and we’re grateful you’ve chosen CPAP Victoria. We look forward to continuing to be here whenever you need us!
Best regards,
The CPAP Victoria Team
My online purchase error refunded by CPAP Victoria
I mistakenly purchased online a 6-pack of HumidX for the incorrect Resmed CPAP machine. I only realised when the package arrived (in just 2 days) and I opened the first sachet. CPAP Victoria agreed to refund the equivalent of 5 individual sachets, and they did that within a few days of the return package getting to them. Great service by Ruby. Thank you
4 août 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your lovely feedback! We’re really glad we could help get everything sorted for you quickly and make the return and refund process as seamless as possible.
We completely understand how easy it is to accidentally order the wrong consumable so we’re happy we could find a fair solution once the package arrived. It’s also wonderful to hear your order reached you so quickly.
Thank you again for your kind words and for recognising Ruby’s service, we really appreciate it. We’re always here if you ever need a hand with your CPAP equipment in the future :)
Best regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi there,
Thank you so much for your 5-star review! We’re so pleased to hear your order arrived promptly. We really appreciate your support and hope everything is working well for you. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Réponse de CPAP Victoria
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that the replacement cushion hasn’t felt as comfortable as your original one.
The design of this cushion has not changed since your previous purchase, however we completely understand that a new cushion can sometimes feel a little different or firmer at first and may take some time to settle in and become more comfortable with use.
If you’re continuing to find it uncomfortable or it’s affecting your sleep, please don’t hesitate to book an appointment with our team. We’d be more than happy to have a look at the fit with you, make any adjustments where possible, and help ensure you’re getting the most comfortable and restful night’s sleep possible.
Thank you again for your feedback, and we hope we can help improve your experience.
Kind regards,
The CPAP Victoria Team
ease of ordering and payment
ease of ordering and payment. Quick response in sending out the order.
30 juillet 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your feedback! We’re so pleased to hear that you found the ordering and payment process easy and that your order was sent out promptly. We really appreciate your support and your kind words, and we hope to assist you again in the future!
Kind regards,
The CPAP Victoria Team
I have not received my order I'm in…
I have not received my order I'm in urgent need please rectify .
27 juillet 2026
Réponse de CPAP Victoria
Hey,
Thank you for bringing this to our attention, and we’re very sorry for the worry and frustration caused while you were urgently waiting for your order.
At the time this review was left, your parcel was awaiting collection at the Post Office. We have since checked the tracking and are pleased to see that your cushions have now been safely collected and received and that this issue has been resolved.
We completely understand how important it is to receive your CPAP supplies when you need them and we sincerely appreciate your patience throughout this process. If you ever have any concerns with an order in the future, please don’t hesitate to call or email our team, we’ll always be more than happy to look into it and assist wherever we can.
Kind regards,
The CPAP Victoria Team
helpful; quick delivery
very quick delivery; staff were very helpful correcting a mistake I made with my order
28 juillet 2026
Réponse de CPAP Victoria
Hi,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that our team was able to help correct the mistake with your order. We really appreciate your kind words and your support. Thank you again for choosing CPAP Victoria, and please don’t hesitate to reach out if we can ever assist you with anything else.
Best regards,
The CPAP Victoria Team
The service was exceptional
The service was exceptional. From phone calls, emails explaining how to access information required, to the rapid delivery.
28 juillet 2026
Réponse de CPAP Victoria
Hi there,
Thank you so much for your thoughtful feedback! We’re thrilled to hear you had such a positive experience with our team, from the phone calls and emails through to the delivery of your order. We really appreciate you taking the time to share this and we’re so glad we could make the process as smooth and helpful as possible. Thank you for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Fast delivery!!
27 juillet 2026
Réponse de CPAP Victoria
Hello,
Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that you were happy with the delivery. We really appreciate your support and hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
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