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This company has been built through years of collecting between three friends who share the same passion for collectibles in the trading card world. Crack the pack is built for collectors, by collectors to ensure safety, fair and sought after products. We strive to bring you grade 10 service in the trading card industry, providing the latest and most sought after products with confidence in three collectors who have years of experience and knowledge in this field! We stock a variety of different TCG products from throughout the years so if you’re into your collecting and looking for some nostalgia we’ve got you! If you’re just starting out and looking to get ripping we have also got you covered! Contact Details: Hello@crackthepack.com 07718314886 Company registration number: 16937388
49 Godwin Close, E4 7RQ, London, Royaume-Uni
3,7
13 avis
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A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Delivery delayed, post office details sent but collection took over a week until I chased. When I received the booster bundles they looked resealed, and the packs could have been resealed too as they didn’t open right and I got no cards in 12 packs of two booster bundles. Contacted them for a response, they never replied. I’ll never buy from them again and suggest you don’t waste your money either.
Order was made almost 2 weeks ago now. Paid for next day delivery but it didn’t turn up. Communicated this through email and was promised it would be sent out first thing the next day. This did not happen. I then receive an email a few days later stating items had been dispatched when clearly this was not the case. Subsequent email was ignored. The items still have not arrived so I had to sadly make a claim back through my bank account. Such a shame considering I had a previously good experience with this company. Would not use again.
Réponse de Crackthepack
We’re really sorry you feel this way. We want to be absolutely clear — we are definitely not a scam, and we are an active part of the TCG community. Our reputation and the trust within the community mean everything to us.
We sincerely apologise for the delay in getting back to you while we were navigating a significant issue with Royal Mail. We communicated that there was a major problem with tracking updates, which was unfortunately completely out of our control. The parcels had been dropped off, but the tracking was not updating as it should have, which understandably caused frustration.
Please know we have been working extremely hard behind the scenes to get everything back on track. We fully understand what it means to collectors to receive their products safely and on time — we’re collectors ourselves. Sadly, this situation took far longer than we were initially advised, and for that we are truly sorry.
We always aim to operate with honesty and transparency, both in business and within the community. We regret that this experience did not reflect the standards we hold ourselves to, and we genuinely apologise again for the inconvenience caused.
Incredibly helpful and friendly staff, absolutely amazing customer service and product management!
Received my order super fast! And was able to communicate efficiently with said staff in order to meet my needs!
Superb Website for the products your after, 100% Highly recommend these guys!! 👌🏻👌🏻
Réponse de Crackthepack
Hey Andy! Thank you for shopping with us and joining our community! Enjoy ripping your packs and look forward to you ordering again soon!
Really quick delivery and efficient service. Would 100% recommend
Réponse de Crackthepack
Hey Jordan! Thank you for shopping with us!
Réponse de Crackthepack
Thank you Dan for the kind words and investing into the CTP community!
Made another order, service was perfect as always thank you again!!
Réponse de Crackthepack
Hi Taryn, thank you for your continued support! It doesn’t go unnoticed! Looking forward to your next order!
Brought 2x pokemon booster boxes with next day delivery. Received an email to say it was on its way but Royal Mail are still expecting the parcel. I gave them a week before emailing them, 4 days later and still no response. I called the number on their website and its not recognised.
Fake company that steals your money. DO NOT BUY FROM THEM!
Réponse de Crackthepack
Hi there,
We’re really sorry to hear about your experience. Please email us again so that we can look into this! Our mobile number connected is fully working and customers reach us on there regularly.
We are not scammers and take high pride in delivering the best service possible to our customers and making sure everyone gets their orders on time!
Please reach out to us so that we can get to the bottom of this and provide the service we offer!
Please email us at hello@crackthepack.com for us to get this sorted asap!
Was sceptical at first due to not many reviews, but all round brilliant, got everything pack no re-seals all original packaging, 10/10 will be ordering again, thank you, got into collecting pokemon from being a child and only just started back up! Amazing service
Réponse de Crackthepack
Hi Jack, appreciate the kind words and for shopping with us! Good to see you back collecting and joining the CTP community!
Réponse de Crackthepack
Thank you Harry and glad you loved your order!
Réponse de Crackthepack
Thank you for the lovely feedback! We aim to go above and beyond for our customers making it user friendly and for everyone to use!
Ordered the mega evolution BB Friday afternoon and came this morning with an extra prismatic booster. Thanks again will be ordering again soon 👍
Réponse de Crackthepack
Appreciate the support Harry and for joining the CTP community! Look forward to the next order!
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