Craft Whisky Club Avis 

330
•
TrustScore 3 sur 5

2,9

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Good choice of Whisky but I felt the overall box was lacking, As a member of a similar subscription for both Gin and Rum I felt that these boxes just needed something more then oatcakes or a choco... Voir plus

Noté 1 sur 5 étoiles

The variety has changed, the snacks weren’t good and now we receive none. I’ve tried to cancel my membership and have emailed with no response and have been locked out of my account and can’t even re... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Great whiskeys used wish there could be more that comes with the box in terms of a booklet showing reciepies to use for that whiskey to get the most out of the taste, maybe 2 smaller different snack... Voir plus

Noté 3 sur 5 étoiles

I enjoy the variety of quality craft whisky choices every two months. It has allowed us to sample some that we would never have tried if it weren't for the club. Unfortunately, the shipping company is... Voir plus

À propos de l'entreprise

  1. Magasin de vins et spiritueux

Informations provenant de diverses sources externes

Craft Whisky Club, based in Edinburgh, aims to unearth future whisky classics and bring them direct to their subscribers door. Founder David Nicol is passionate about Craft Whisky, and believes that by helping the craft whisky producers bring their product direct to the customer, they are free to focus on what they do best - making a great drink, using local ingredients and as traditional a process as possible. David and the team are constantly on the lookout, all over the world, for the best craft whisky producers for his customers. Once selected, a foodie treat is paired up to enhance each particular whisky and show it off at its best. Boxes feature full, typically 70cl (75cl USA) bottles. Shipping is free throughout the UK and USA.


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

330 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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2,9

Tous les avis

(330)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Good whisky but needs more in the box

Good choice of Whisky but I felt the overall box was lacking,
As a member of a similar subscription for both Gin and Rum I felt that these boxes just needed something more then oatcakes or a chocolate bar.

For example the gin box we subscribe too comes with a two different mixers for the gin, some form of snack and occasionally a bottle of flavoured syrups plus dried fruits for mixing.

14 octobre 2020
Noté 5 sur 5 étoiles

The Craft Whisky Club

I joined Craft Whisky Club over a year ago. Every two month I get a bottle. These have proved to be well selected from around the world. From USA, Ireland, Scotland, Sweden, France and Japan. Each one is unique and all are Whiskys I wouldn't normally choose, and this is to me is the whole point of this club. Any one can buy mainstream whiskys but this gives you variety and supports the lesser known distilleries.

19 septembre 2020
Avis spontané
Noté 2 sur 5 étoiles

Customer Service lacking

Terribly frustrated by their customer service/communication. I was delivered the incorrect bottle for my subscription and was told it was the distributors fault and were awaiting on how it would be rectified. A couple follow ups later and still no response. You hope to never need to deal with customer service but when it is managed like this it leaves a poor taste.

14 septembre 2020
Avis spontané
Noté 2 sur 5 étoiles

The communication is lack thereof

The communication is lack thereof and the customer service is wishy-washy. Cancelled my subscription before I received my first order
I'm giving it 2 stars only cause the co-founder stepped in to see if he could resolve the matter otherwise I would give it a 1 star

11 septembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Fantastic!

Fantastic!! Everything came in great time, the packaging was fun and fancy, but the part everyone cares about is the whiskey I recieved. Two bottles from the same distillery, but different kinds. Both of them were AMAZING. One of the bottles was the very first batch of its kind, and it was so amazing Ive ordered more. Very excited about what’s coming next!

10 septembre 2020
Avis spontané
Noté 4 sur 5 étoiles

Excellent Gift! Great at Clearing Up Customer Service Mishaps!

After posting a review on here Craft Whisky Club left a reply and must have gotten my info and sped up the process. Since last post I am reposting and giving them a Great Review! I would rate 5 stars but due to the actual Craft Whisky Club site not getting back to me through the customer service and getting the response back through Trustpilot that is the reason for 4 stars. The customer service site online for emailing should be a quicker response than having to go this route. However, this is an Excellent Gift for someone who appreciates and likes Whiskey. I got for my hubby's birthday and he loved it!! I would defintely recommend even though it does take some time to get to you. Thanks for the quick response and effort to get my gift out after finding out I was having trouble. Excellent customer service mishap fix! Looking forward to the club!

31 août 2020
Avis spontané
Logo de Craft Whisky Club

Réponse de Craft Whisky Club

Dear Customer,

Thank you so much for keeping us up to date.

We are working hard to make sure we get our replies through and have put in place new procedures to help.

We are really happy that the box worked well as a gift.

There are some really great whiskies coming up... we are sure they will be a surprise!

All the very best.

David

======
Dear customer,

I have looked into this and I can see our email replies are bouncing. This is quite unusual for us as we have put in place deliverability measures.

We will send another reply via email now, but in case this also doesn't get to you, please drop us a note with an alternative email address that we can use.

Kind regards.

David
Craft Whisky Club

Noté 5 sur 5 étoiles

We received the two bottles and a very…

We received the two bottles and a very unique chocolate bar. The whiskey was good was surprised from the same brewery. Might have been nice to have a similar finish from a different craft maker.

31 juillet 2020
Avis spontané
Noté 1 sur 5 étoiles

I am still waiting for our first order…

I am still waiting for our first order from June. I have contacted customer service and someone was supposed to get back to me. I haven’t heard anything in over 2 weeks. This was a Father’s Day present. I’m very disappointed and will be requesting a refund.

19 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

Very good!

I’ve enjoy my first shipment! Looking forward to the next!

14 juillet 2020
Avis spontané
Noté 5 sur 5 étoiles

You are amazing

You are amazing! I placed my order and within two days the package was delivered and the recipient of the gift loved the entire package. Whisky, chocolate, all of it - amazing!! Looking forward to the next shipment! Thank you!

9 juillet 2020
Avis spontané

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