Shipped from china absolutely poor quality crap Takes ages to arrive in a tiny package which makes the product look like a rag DO NOT BUY WILL NOT RETURN OR REFUND
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I’ll keep it civil so you know this is a legitimate review. This is a dishonest business with dishonest practices. Chinese drop shipping company, that pays for a business address here in the US (Delaw... Voir plus
L'entreprise a répondu
Basically the same as ordering off wish or any other cheap Chinese equivalent, will it come? Won’t it come? Takes an absolute lifetime to arrive, still waiting for mine to arrive. Guess it’s on me for... Voir plus
L'entreprise a répondu
I’m currently working on my second painting and I have a third one waiting in the bullpen. My experience with this company has been very positive. All three of my paintings were purchased framed. I’m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Crafty by Numbers, we're not just another paint by numbers brand; we're a gateway to an artistic journey with unparalleled quality and creativity at its core. Born out of a passion for art and a mission to make painting accessible to everyone, our brand stands as a beacon for both budding artists and seasoned creatives looking for a refined experience.
Coordonnées de contact
2093 Philadelphia Pike, 19703, Claymont, Etats-Unis
- sales@craftybynumbers.com
- craftybynumbers.com
3,0
Moyen
135 avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Shipped from china absolute rubbish
Shipped from china absolutely poor quality crap
Takes ages to arrive in a tiny package which makes the product look like a rag
DO NOT BUY WILL NOT RETURN OR REFUND
1 avril 2026
Avis spontané
One Big Blue...
Very poor printing of the picture I sent to replicate.
No definition in large areas.
DO NOT WASTE YOUR MONEY.
My photo was going to be a gift but now I'm not sure what to do with this..
Think very hard about spending your money there
28 mars 2026
Avis spontané
Best site ..paints excellent…
Best site ..paints excellent… I always buy framed .. my friends are so impressed with my art work.. I love it ,,,I always recommend Crafty
2 mars 2026
Avis spontané
Réponse : Crafty by Numbers
Hi Maryce,
Thank you so much for your wonderful support!
We’re thrilled you love the framed kits and that your artwork is impressing your friends. Happy painting, and thanks for recommending Crafty! 🎨
I absolutely love crafty by numbers and…
I absolutely love crafty by numbers and recommend to all my friends, family and colleagues!
Great for mental health , releasing your creative energy and decorating your home.
21 février 2026
Avis spontané
Réponse : Crafty by Numbers
Hi Amanda,
Thank you so much for the amazing support!
We’re thrilled you love Crafty by Numbers and truly appreciate you recommending us to your friends and family. Happy painting! 🎨
Absolutely overpriced and takes forever to ship
Absolutely overpriced and takes forever to ship. When you place an order it ships from China. They just put a 5x price tag on it. Avoid buying from this vendor.
17 février 2026
Avis spontané
Réponse : Crafty by Numbers
Hi Khers,
We’re sorry to hear you feel this way and appreciate your feedback.
We work hard to provide high-quality kits and clear information about shipping times. Delivery can sometimes take longer depending on location and logistics, and we’re continuously working to improve this.
If you have any concerns about your order, please reach out to us at sales@craftybynumbers.com and our team will be happy to help.
Helpful and competent
I had some problems with delivery because of the destination country, and the sales team was extremely helpful and was happy to resend my order without any extra costs. The painting looks amazing, and I am really excited to try it!
2 février 2026
Avis spontané
Réponse : Crafty by Numbers
Hi Helena,
Thank you so much for your kind review!
We’re glad our team could help resolve the delivery issue and that your kit arrived safely. We hope you have a wonderful time painting—enjoy every brushstroke! 🎨
Réponse : Crafty by Numbers
Hi Mike,
Thank you so much!
We’re glad you enjoyed making it and loved the picture. Happy painting! 🎨
Misleading product information
Unfortunately, even after repeatedly requesting that my order be checked, it was not delivered based on the product information (3-pack instead of 10-pack and correction marker instead of brush cleaner cup). Although I was able to prove this to their support with a screenshot, I only received a placeholder image showing three brushes and I was being asked to double-check on their homepage. In summary, I can say that 2 out of 3 products were delivered incorrectly or in a very misleading way, which is why I cannot recommend Crafty by numbers. However, the canvas itself looks quite satisfactory, which is why I can award a second star.
11 février 2026
Avis spontané
Réponse : Crafty by Numbers
Hi Alex,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
It’s disappointing to hear that parts of your order did not match what you expected, and we understand how frustrating that can be. That’s certainly not the experience we want for our customers.
Please contact us again at sales@craftybynumbers.com with your order number so we can review the issue and work toward a proper solution. We truly value your feedback and the opportunity to make this right.
Love the variety
Love the variety, I've bought 5 canvass and only had a slight issue with 1 paint tub (which i sorted because I had a very similar colour from another canvas
23 janvier 2026
Avis spontané
Réponse : Crafty by Numbers
Hi Amanda,
Thank you so much!
We’re glad you’re enjoying the variety and appreciate your support.
Happy painting! 🎨
Very enjoyable hobby.
I’m currently working on my second painting and I have a third one waiting in the bullpen. My experience with this company has been very positive. All three of my paintings were purchased framed. I’m pleased with the results and will continue this hobby until wall space in my home becomes an issue.
11 janvier 2026
Avis spontané
Réponse : Crafty by Numbers
Hi William,
Thank you so much for your continued support!
We're thrilled to hear you're on your second painting with a third ready to go—that's the kind of creative streak we love to see! 😊 It’s wonderful to know you’ve had a positive experience with our framed kits and are happy with the results. We’re honored to be part of your art journey (and your wall space)! 🎨💛
Nice product
Arrived in time, good condition. The numbering is well done and the quality is good. I bought the framed painting.
10 janvier 2026
Avis spontané
Réponse : Crafty by Numbers
Hi Jeff,
Thank you so much for your kind feedback!
We're really glad to hear your framed painting arrived on time and in great condition. It’s wonderful to know you appreciated the quality and clear numbering—we hope you enjoy every minute of the painting process! 🎨💛
This was a very disappointing…
This was a very disappointing experience, especially for a company that positions itself as customer-focused.
This item was received as part of a Yankee Swap. I did not personally purchase it, nor did I know who did. Instead of helping resolve the issue I raised, the response I received focused primarily on identifying the original buyer rather than addressing the actual problem.
Losing a potential customer because you are unwilling to drill down and help—regardless of who made the original purchase—is not how you grow a customer base, let alone a loyal one. This was a clear opportunity to demonstrate good faith, flexibility, and service.
A simple response such as: “Sorry for the inconvenience. Here is the missing paint, and we’ll include a small discount on a future purchase” would have completely changed my perception of the brand. Instead, the interaction felt rigid, transactional, and dismissive.
I hated this experience. It did not make me want to become a customer, recommend the company, or purchase again. Customer service should focus on solutions, not gatekeeping.
29 décembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Alexander,
We’re truly sorry for the frustration and disappointment you experienced.
While our policy typically requires order verification to protect customer privacy and prevent errors, we understand that your situation was unique and should have been handled with more flexibility and care.
You're absolutely right—this was an opportunity for us to demonstrate good faith and support, and we regret that it didn’t feel that way to you. Your feedback is important and has been shared with our team to help us improve how we handle cases like this in the future.
If you're open to it, we’d still like to make it right. Please contact us at sales@craftybynumbers.com, and we’ll do our best to resolve the issue directly. Thank you again for your honesty—it helps us grow and serve our customers better. 💛
AWFUL experience
AWFUL experience. Have not received the item. Ordered a few Christmas kits for a party on Christmas eve. Ordered them on November 21...It's December 26 and still have nothing to show.
Customer service is unhelpful, they made me call THEIR shipping provider to track down my package...called 3 times and finally got told it was lost. Asked for a refund and was refused. I filed a complaint with my bank.
26 décembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Chelsea,
We're truly sorry for the frustration this caused, especially around the holidays.
We understand how disappointing it is to not receive your order in time and to have difficulty with tracking and support. That’s never the experience we want for our customers.
Please reach out to us at sales@craftybynumbers.com with your order number so we can take another look and find the best way to resolve this for you. Your feedback is taken seriously, and we’d like the chance to make things right. 💛
Ik heb een tekening besteld voor mijn…
Ik heb een tekening besteld voor mijn vriendin voor kerst, optijd binnen gekomen maar de doos was al helemaal beschadigd en de tekening helemaal opgekreukeld. Heel jammer
25 décembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Pr,
Bedankt voor je bericht en het delen van je ervaring.
Het spijt ons enorm te horen dat het pakket beschadigd is aangekomen en dat de canvas gekreukt was. Dat is absoluut niet hoe we willen dat je een cadeau ontvangt, zeker niet rond Kerst.
We willen dit graag voor je oplossen. Zou je ons een e-mail kunnen sturen op sales@craftybynumbers.com
met je bestelnummer en een foto van de beschadigde items? Dan zorgen we ervoor dat je vriendin alsnog een mooie en zorgeloze schilderervaring krijgt.
Onze excuses voor het ongemak en bedankt dat je ons de kans geeft om het recht te zetten. 💛
Poor quality canvases
Poor quality canvases. The first canvas I received was smooth so it was relatively easy to paint neat lines within the paint section areas. However, the last 2 canvases I received are rough and it's almost impossible to paint neatly on the lines and within the paint sections. Furthermore, the print area and the image of the painting wrap around the edges so I won't be able to hang up the pictures because the edges will look messy. Waste of money and I won't be buying again.
10 décembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Jaycee,
Thanks for taking the time to share this. I’m sorry the recent canvases weren’t up to the standard you expected. The surface texture should be consistent, and you shouldn’t have to struggle to get clean lines. The wraparound print on the edges also sounds frustrating, especially if it keeps you from displaying your finished work.
We want to make this right for you. If you reach out to our support team at sales@craftybynumbers.com, we can look into replacements or another solution that fits what you need.
We appreciate your feedback and hope we get the chance to turn this around for you.
Satisfied
I got my order in time. I was glad because it’s going to be a christmas present. The picture looks fine, so many small details. I haven’t started to paint so I can’t tell much more but I’m satisfied with the purchase.
1 décembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Flóra Kovács,
🎁 Thank you so much for your thoughtful review!
We’re really glad your order arrived in time for Christmas—that’s always a relief, especially when it’s a gift! 😊 It’s great to hear that the picture looks good and you're happy with the detail. Even if you haven’t started painting yet, we’re excited for you to dive in and see it come to life.
If you have any questions once you get started, feel free to reach out—we’re always here to help. Wishing you a joyful and creative holiday season! 🎨✨
Everything is included & easy to do
I wanted to paint this Patriotic PBM myself, but I let my husband paint it. I am glad that I did because he really enjoyed doing it.
9 novembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Sue,
Thank you for the lovely review. We’re glad the kit was easy to use and that your husband enjoyed painting it. We appreciate you choosing us and hope you both enjoy the final piece.
High Quality
Bought this for our 14 year old son. Simple to use. It turned out beautifully. Highly recommend. Will definitely purchase again.
14 octobre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Phelpsy,
Thank you for the kind words. We’re happy your son found it simple to use and that the finished piece turned out so well.
We appreciate the recommendation and look forward to serving you again.
Great product quality and lovely kits
Great product quality and lovely kits. Very occasionally get a dried up paint but a bit of flow medium and it’s perfect again :)
25 septembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hello Becki,
🎨 Thank you so much for the kind feedback!
We're thrilled to hear you're enjoying the quality of our kits! It's great that you're making the most of your painting experience—even when the occasional paint pot is a little dry. Using flow medium is a fantastic solution, and we appreciate your understanding.
Your support and creativity mean a lot to us. Happy painting, and we can't wait to see what you create next!
Quality and Customer Service
Unfortunately I had a wrong kit delivered, I sent an email advising in the afternoon and the new kit was sent the following morning. No questions, quibbles or long email chains. Exceptional customer service. The kit was packed with care, instructions and numbers easy to read, paints great quality. One very happy customer.
15 septembre 2025
Avis spontané
Réponse : Crafty by Numbers
Hi Alexandra,
💛 Thank you so much for your kind and thoughtful review!
We’re truly happy to hear that you had a smooth and positive experience—even when things didn’t go perfectly at first. Mistakes can happen, but it’s our goal to make sure they’re resolved quickly and with care, so we're thrilled that our team could get the correct kit to you without any hassle.
It’s also wonderful to know you’re enjoying the quality of the kit—from the clear instructions and numbering to the carefully packed paints. Knowing that you’re a happy customer means the world to us!
Thanks again for your support—we can’t wait to create more beautiful moments with you. 🎨✨
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