Credibble Avis 61

A direct debit was set up in my name fir 9.74 on 24.01 but has only just come out if my bank. On 25.01 someone took every penny out of my account including overdraft. Seems very strange. Can't find a phone number to get my money back . Am so angry![

Had a d/debit set up for £9.94 never heard of the company. Looked online to find out who the company is. This is obviously a fraudulently set up without my permission. Will be visiting my bank first thing to stop this d/debit plus finding out how this company got my bank details

Just had a Direct Debit payment almost taken from my account. Thankfully my bank stopped it. I have no idea how this company got my bank details. I will be referring it to the Police Fraud unit to look at. Small amount which many wont check, but i suspect a lot of people affected.

obviously fraudulent company and the positive reviews are scams/fakes set up by employees. They have been stealing money from my account for months and ignore all attempts to communicate. can't believe they are still running.

It looks like I'm another person scammed by this company. 2 direct debits taken for £7.95 for a company I have had no dealings with. Now they say they cannot refund me and it is up to my bank to get the money back. They offer services in Fraud Prevention and are actively committing fraud themselves.

Me too. Just got scammed by these b*stards. I had to google them to have any idea who they were. How did they get my bank details!?! I have been advised to go to Actionfraud.police.uk I suggest all of use that get scammed by them do this so that the police can start their investigations. Really makes me angry! These guys are thieves!!! Plane and simple !!

I have also been scammed by this company but getting back money as bogus direct debits are protected by my bank. Beware this company!

I'm another person who has found what seems to be a fraudulent transaction on my account from this company. £7.95 deducted and I've never heard of them.

Fraudulent direct debit set up. I removed it straight away. However, Creddible will not get back to me bar telling ms that no credit report was taken out in my name so must have been someone else's which I find hard to believe. A credict check company that cant check bank details match a name??When I have pressed them to understand what legitimate details (in order to protect myself) the fraudsters have used they are ignoring me. I would like an answer and also to understand why so many people are having their most personal details shared in this way. Surely their checks arent sufficient??

Woke up this morning to find that a dd had been set up and £7.95 taken from my bank which has left my account in overdraft. Never heard of you guys or used your service so not sure what is going on but i want my money back immediately. I have emailed your help service but must have this sorted out today!!

You guys should have a better way of vetting dd’s or something because by other reviews, its happening way too often to innocent people!

Sort it out and give me my money back.

I had great experience with Credibble which I came to know after falling victim to an identity theft back in July. The team helped me with this unpleasant situation. They showed empathy and clearly explained what had happened and what the following steps would be.

They are very informative, quick and diligent.

I came across Credibble after falling victim to identity theft. I am writing this review because I do not think Credibble are to blame here, and when I reported my concerns to them their response was excellent. Basically fraudsters gained access to my personal information and were able to create an account with Credibble. I noticed it straight away as I received an alert from Equifax. If I had not noticed, then a direct debit set up by the fraudsters may well have appeared on my account. When I contacted Credibble they provided me with useful practical advice and reassurance, and closed down the fraudulent account straight away. I have no knowledge of this company as a direct customer, but I certainly do not think they are out to defraud customers and they have nothing to gain in doing so. The people I dealt with came across as professional and very much concerned about the issue of fraud. I thought it would be helpful to share the advice they provided:

1. Contact your bank or credit card company to check for any unauthorised payments.
As you are covered by the Direct Debit Guarantee, your bank will assist with any refunds you are owed. Refunds are typically processed immediately by your bank and are removed directly from our accounts. This also allows the bank to investigate the episode of fraud. We do not financially benefit in any way from episodes of fraud.

2. Get a copy of your credit report directly from a credit bureau to check for any fraudulent credit applications.
This can be obtained via Equifax, Experian, or Transunion. You may wish to apply to all three bureaus as they often hold different information on your credit report.

3. Sign up to CIFAS Protective Registration
CIFAS Protective Registration will prevent fraudsters from applying for loans or other credit products in your name and prevent any further access to your credit report.

4. Contact any lenders or companies which you do not recognise on your credit report.
In the event that you identify any new accounts or hard credit searches (credit applications) in your name, we recommend that you contact the lenders directly as soon as possible. This can often put a stop to credit applications and help prevent your credit from being ruined.

5. Report your case to Action Fraud.
We recommend that you report details of your case to Action Fraud at their website.
The Action Fraud website also includes details on any further actions you can take.

6. Email passwords
We suggest updating and changing any passwords for all email accounts you may be using. In some cases of fraud, we have noticed fraudsters using the victim’s genuine email address. This is obviously a huge source of information and therefore keeping your email secure is critically important.

This is unbelievable I'm reading the amount of people defrauded by Credible. They are fraudsters! No one should be spending any time calling and sorting things up! We also got a charge of 7.95 for months. You need to take responsibility for your actions!

I am extremely annoyed as I don't know this company and they thought it was right to take £7.95 out of my account with no authorisation from me, as I say it again I don't know this company. I would like a refund of the money they took from me.

Credibble collected DD £7.95 form my account twice (April & May). Not authorised since I already have other services in place and never heard of them.

Waiting their CC response before denouncing to actionfraud.police.uk.

UPDATE: I have been in contact with both Credibble, and the bank to assess the case. They both have been very helpful and swift - we discovered the source of the unauthorised DD and blocked and recovered the money.

Same thing as all of the other reviews, money for direct debit came out of my account for £7.95 today and I don’t recognise the company whatsoever. My bank is now having to contact them regarding a refund. Fraud!!

Fraudulently set up a direct debit on my current account and no doubt will reply on here with their standard ‘copy and paste’ scripted response! Sorry, but I’m not buying it, DO NOT trust this lot, they are at it!! My bank are onto them now and I will be warning as many people as possible!

Had this Direct Debit taken out of my account and I've never had any dealings with this company. This looks like fraud to me.

Like many others this company has set up a direct debit on my bank account without permission. How can they do this? Honestly - shame on these people.

Again like many others on here, did not know this company until a direct debit appeared on my bank account.

.... Needless to say not amused.