Crosstown Avis 

I've never had a smooth ride with this company which ive used two years running for christmas gifts - but never again! Last year my order was returned to the canon street branch after the named recipient wasn't available - but it was a huge office block with a postroom! I had to enlist the services of a friend to pick them up and deliver by hand. This year the wrong address was ended up on my order - a glitch that somehow took place after I'd placed it as i was careful to put the correct address in at the time. The doughnuts were duly dellivered signed for and presumably eaten at a mystery location and the expensive tray of doughnuts i'd bought as a thank you gift never made it. i contacted Crosstown customer service and was told no refund was possible. Be very wary if you're using the delivery service - i'm told the doughnuts are delicious.

I collected donuts late afternoon and it was still fresh. It was a birthday treat for my husband and he enjoyed every bite. Thank you.

Updated review: I had a bad delivery experience which ultimately meant I’d paid a lot of money for nothing. My emails were ignored. Perhaps it was a coincidence but the day after my original Trust Pilot review Customer Services sent a lovely email apologising and refunding my order in full. Also, their doughnuts are delicious so I’ve put my delivery experience down as a one off. Three stars feels about right (five stars for shop purchased doughnuts but one star for my delivery experience and two month late customer service response)

Terrible is the only word.
We ordered donuts for a birthday, the tracking said 'preparing order' all day. It was not delivered, no contact from the company and on trying to get a refund they are completing ignoring all correspondence.
Terrible customer service. AVOID at all cost

We ordered the mini doughnuts for an event and they were devoured in seconds! Highly recommend and wish I ha miss es a few before putting them in a plate!

Where do I begin? Long story short these people didn’t deliver the donut tower for my wedding - my literal wedding cake.

Oh well I thought, we missed out on that moment but we had plenty of other food so we can just get a refund and move on with our lives.

Then came the emails, back and forth and back and forth. No hint of a refund, an apology or even the offer of some free donuts so we could at least try what we were supposed to have on our wedding day.

Here I am, now fully 5 weeks later, still no refund, absolutely raging at the incompetence. Where is my £500? Why don’t you refund immediately when you don’t fulfil an order? This is an online card payment, you literally just need to press the refund button in your payment platform, I do it all the time at my job (because I know what I’m doing).

So yeah, don’t buy from these frauds. They’ll just keep your money forever in the hope that you forget about it.

I had an excellent experience at Cambridge Crosstown. The manager, Amanda, provided outstanding service — she was professional, attentive, and genuinely welcoming. The shop was exceptionally clean, especially the toilet area, which reflected great attention to detail and care for customers. The staff were friendly and courteous throughout my visit. I also had the chance to try one of their new products, which was absolutely delicious. I’ll certainly be returning soon and highly recommend this location to others.

Ordered donuts last Wednesday for delivery on Friday to business address in SE London. All day Friday app showed that Crosstown were "preparing my order". No notification of delivery. Chased on Friday with no response. Had response over the weekend including delivery note claiming to have delivered. Delivery note showed a totally different address in W14 and a photo of a box of donuts on a bench somewhere. Have requested that donuts are redelivered this morning as matter of urgency (they are a thank you to a business for a piece of work) but have had no response. Appalling customer service, blatant lying about delivery and I am nearly £40 down. Come on Crosstown this is beneath you and utterly destroys your reputation as a credible organisation selling delicious donuts. Still waiting and hoping for you to put this right but not hopeful...

Donuts were good. Nicely presented. Nice packaging. Only gap was no carrier bag to carry 6 boxes of mini donuts.

The doughnuts were simply delicious. The dough was perfectly cooked, crispy on the outside and fluffy on the inside

Our office loved the Crosstown Dough bites! They were smaller and really popular. I also provided the allergen info from the website. We collected from the little van at More London. We will definitely order again.

Always a winner for office celebrations!

I am a regular at Crosstown London Bridge and Aisha and the team always give great service. Best service of all the crosstown locations.

Aisha at Crosstown London Bridge west arcade went above and beyond to provide good customer service despite tech issues during service! Going the extra mile for her customers was much appreciated by all.

The best doughnuts around! Plus, they are vegan. Worth the money and very satisfactory. Crosstown's for every birthday and occasion :)

Everyone in my office loved them.
I got most eggless doughnuts and they were beyond other brands in terms of flavours

Delicious doughnut selection for a birthday treat! Every bite enjoyable. Fantastic selection of some top class doughnuts.
The whole process was easy and it all went smoothly.

Donuts are very delicious! We always order from here.

I've had the most amazing opportunity to taste a few of the new latest collections from Crosstown and have to say how impressed I am with the quality, taste of their different ranges.
From presentation, delivery and most importantly the taste.
I’m converted and will be buying from here only for my doughnut needs.