Cruise and Passenger Services Limited Avis 

Used CPS's services at Portsmouth. Courteous and helpful when dropping car, very efficient and quick when collecting it. Not the cheapest service but well worth the premium price for the excellent all-round service.

Excellent service - no problems at all

Great.
(QM2)
Fast, efficient, professional, polite, helpful.

Seamless and faultless FIVE STAR service

Efficient, Organised, friendly service.

We used CPS to park our car at Portsmouth Terminal to board SAGA cruise ship. On arrival our luggage was removed and loaded on board for us. Our keys were surrendered on the spot. On return we retrieved our keys from the desk and our car was close to the terminal, our luggage was taken to the car and the exit shown to us. The whole experience was quick (minutes) efficient and with very friendly staff.

On boarding I was phoned by Supervisor Debbie that my car had a flat tyre. I couldn’t react to the situation as I was unable to leave ship.
Debbie and her colleague Richard said they would try and sort it.
On arrival back, the car had been fitted with a new tyre.
My sincere thanks to Debbie and Richard, who went the extra mile and assured our homecoming was stress free. They are both a credit to CPS.

Used CPS parking on previous occasions and have always been really impressed so I decided to used them again for our next Princess cruise in May. Having checked their prices last weekend it showed that my booking for 15 days would be £242 so 3days later I proceeded with the booking online and was amazed to find that the price had increased by £50 so rang CPS to ask why and was informed that the price increase was due to spaces being limited. To me this sounds like they are profiteering as the cruise departure date gets nearer, my advise is book as early as possible to avoid this price hike.

We had to retrieve our car from the cruise port early due to a family emergency. Despite P&O not warning CPS we were returning home, CPS located our car within an hour and ensured it was ready for us. Sarah was excellent, as was the manager - it was his day off. I cannot thank them enough for this outstanding service which meant we reached our family as quickly as possible.

Flying out to Singapore to join Queen Mary 2 who will dock at Southampton in 5 weeks time. Wanted to leave our car in Southampton before heading to Gatwick for our flight. Richard the terminal Manager and Sarah went out of their way to accommodate us, even moving an appointment to meet us when we were late arriving. Thanks to both of you, you made what could have been a stressful situation very manageable

Arrived at destination. Followed sign for CPC. Told where to drop bags. Drive to man in CPC yellow jacket. Hand over key. Get receipt. Go on holiday. Return. Directed to CPC desk. Exchange receipt for car key. Ensured I knew about the major roadworks on the M25. Told me where the car was. Directed in the carpark straight to my car and trolley taken away. Could not have been simpler and the staff any more friendly or helpful.

Easy to use and car was waiting on arrival even though cruise was delayed by 3 days.

SOUTHAMPTON 🚢 Perfect location 1min walk to check in or could be 5min depending on how able you are. Didn’t realise I had to pre book, having took advantage of P&O offer of parking (so pre book is my advice I think up to 35days before) so paid, not to worry. (They was all lovely and took photos of car 🚙 so make sure it’s clean 🧽) and off we went. Got back, car was waiting there was a small issue I spoke to Manager who was sound, he said someone would ring me next week as head office not open weekends, Spoke to Sarah who sorted it. Brilliant service.

Not a good experience, an awful company to deal with, they don’t answer emails or phone calls, if you have a problem and pass the blame ignoring your evidence, even when you are right. Booked through P&O for Southampton, arrived having paid then refused as not having our details and charged not just again, but plus another £25!

We paid £162 for 2 weeks parking whilst on the P &O Iona from 30th December- 13th January 2024.
We had to queue for over 2 1/2 hours to get into their car park, missing our scheduled arrival slot by 2 hours.
It was horrendous and loads of drivers were affected. The comments were mostly unrepeatable.
CPS blamed their customers on Facebook for "arriving early".
Quite a pathetic response when you consider that they would be expected to cope with sudden surges by having sufficient drivers? Never again for us.

It was so easy to use the cruise parking. We had a disabled person with us. We couldn't fault the service. Dropping off the car was so easy and so close to check in. You drive up, take your luggage, Your vehicle is photographed before someone drives your car and parks it for you. You get a card with a number on it, on your return, you go to the wee hut thing an give them your card an they tell you exactly where your car is parked for you to collect it. We thought it was so good we have rebooked the service for our next 2 trips next year.

Very straightforward.. Good directions and helpful staff