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Lisez les avis des autres

Noté 1 sur 5 étoiles

I had a problem with my bag and the company has repeatedly failed to respond to my emails (you are required to email them to initiate a warranty claim as per their own policy). If you buy a bag fro... Voir plus

Noté 1 sur 5 étoiles

Long delivery times and returns are a complete nightmare. Returned a bag as it was a bit big for medium size. Used the return label that was provided. The package has been sitting at their local Dept... Voir plus

Noté 1 sur 5 étoiles

I bought a £120 rolltop back pack from Crumpler UK but the stitching on the bottle holder failed. Following the instructions on their website I emailed multiple addresses with request for a repair/rep... Voir plus

Noté 1 sur 5 étoiles

Fake brand beware - this is a copy and of Australian crumpled - of you look at terms it's registered name is Bagmania GMBH I bought a bag, the zipper broke, I followed their 5 year warranty proces... Voir plus

À propos de l'entreprise

  1. Magasin de sacs et de valises

Informations provenant de diverses sources externes

Crumpler is recognised as one of the worldwide leading brands in functional bags. We develop uncompromising, functional, design focused bags for every facet of urban life: from the classic, bike courier tested messenger bags, through to travel luggage and bags suited for leisure time and business. All Crumpler bags are hand made from premium materials and known for their long-lasting quality.


Coordonnées de contact

2,1

Bas

TrustScore 2 sur 5

311 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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Tous les avis

(311)

3 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Crumpler quality

I love the quality and look of Crumpler backpacks. It is too early to tell whether my new purchases will last, but my 10 year old pack is still in great condition despite being used every other day.

14 décembre 2021
Noté 5 sur 5 étoiles

Lovely bag

Lovely bag, delivered as described. Have owned many Crumplers and all have been great and lasted forever. Will buy again.

14 novembre 2021
Noté 1 sur 5 étoiles

Terrible customer service

Not delivered
No responses to my communications
No refund
Will need to reclaim money via credit card

17 octobre 2021
Logo de Crumpler UK

Réponse de Crumpler UK

Hello David,

I'm sorry to hear that there was a problem with your delivery. According to DHL the parcel has been rejected and is now on the way back to our warehouse.

We will contact you via email to sort this out asap.

Regards
CRUMPLER Customer Service

Noté 4 sur 5 étoiles

Great bags, but a shady shipping charge policy.

Great bags. I've had several, and never been disappointed. Well built, good materials, and very well designed for both looks and functionality.

Where I have been disappointed is the sharp practise in imposing shipping charges. The price of my bag came in at just 5p under "Free Shipping for orders over £100' threshold. So, I added a £4.90 key ring to the order to tip it over. But no. "We cannot ship that item to your country" came the message. So I swallowed the £6.00 shipping on the bag.

But wait. Puzzled as to why a simple keyring could not be shipped to the UK, I then tried to order the keyring separately. It turns out that they were, in fact, quite happy to send it here - with its own £6.00 shipping fee, of course.

So, Crumpler. Either make your "Free Shipping"offers in good faith, and honour customers' efforts to increase their orders to take advantage, or just bin it and charge a standard fee on every order.

Nice bags, though.

9 septembre 2021
Logo de Crumpler UK

Réponse de Crumpler UK

Hi Martin,

thank you for your recent purchase with us. We are sorry to hear about your issue which should not have occured. Our IT team will investigate this issue further. We have reimbursed the shipping fees to you.

Your Crumpler Team

Noté 5 sur 5 étoiles

Really pleased with this Crumpler bag…

Really pleased with this Crumpler bag for my Fuji X Pro2. It fits in neatly with anything from a 14mm up to 50mm lens attached. I’ve several of the Crumpler bags and impressed with each of them. They are all great value for money, and highly protective..

21 août 2021
Noté 3 sur 5 étoiles

Good product, hopeless delivery

Delivery time was supposed to be 2-4 days. After a week we’d heard nothing. Our emails to Crumpler got no response. Then out of the blue the bag was delivered, despite the online tracker continuing to say it hadn’t been processed.

This was a birthday present, so the confusion over delivery times was pretty annoying

13 août 2021
Noté 5 sur 5 étoiles

Crumpler provide such good quality bags…

Crumpler provide such good quality bags that we only considered Crumpler for a new camera bag - gift for my wife. The old Crumpler bag is still functioning well and has been on many foreign trips but the new one is bigger for longer lens' etc. Well done Crumpler it's great.

10 août 2021
Noté 5 sur 5 étoiles

Another great product

High quality, smart & durable. As in other Crumpler bags, looks smart enough for Business Class, yet functional enough for a trekking holiday (when permitted again) in the Andes. Delivered to UK within 10 days of order.

1 août 2021
Noté 5 sur 5 étoiles

Good Design, well made

I have always loved Crumpler products and this tiny camera pouch is no exception, well made and a good design I can carry my new Canon 740 anywhere. As usual, this Crumpler product doesn't disappoint.

31 juillet 2021

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