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Crusader Vehicles Limited Avis 

371
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The quickest and easiest that our company has purchased a van! Thank you Kelly for arranging the quote, paperwork and van delivery, all in a week. We'll be back for out next vehicle.

Noté 5 sur 5 étoiles

This proved to be a very straightforward vehicle purchase, thanks in no small part to the excellent service from Kelly at Crusader. Our requirements were quite specific, but she found the correct vehi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went to quite a few different lease companies to get a electric van, all promised delivery within a couple of weeks but this never happened. Spoke to Dan at Crusader Vehicles, he was up front and comp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de location
  2. aussi dans
  3. Concessionnaire automobile

Écrit par l'entreprise

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

371 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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4,9

Tous les avis

(371)

83 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Van Lease

From initial contact to the final delivery of the vehicle Jon my contact was polite and knowledgeable. He understood exactly what I needed. He informed me of the different options available and was obviously experienced in what he did. I needed a relatively fast delivery. Put me in contact with the finance people all went smoothly. The vehicle I was looking for was in stock and the whole process took approx 2 weeks. Very satisfied with the service and would use them again.

11 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

AVOID! DO NOT BUY FROM THEM. YOU WILL REGRET IT!

I bought a used van with 33,000 miles from them in June 2024. After just three weeks, the engine developed a problem: it shakes, the engine management light is on, and the issue is similar to problems seen in vehicles with 150,000 miles. Clearly, the van is not fit for purpose and had the fault prior to the sale, making it eligible for a refund.

Crusader refuses to accept the van back, instead pushing us to go to the main dealer for repairs under warranty. However, the main dealers are booked up for 3-4 weeks just for diagnostics + another weeks of waiting, which is not an option for us.

We have formally rejected the van and set a deadline of July 31, 2024, for them to accept the vehicle back and process the refund. One way or another, the vehicle will be returned to them, either amicably or through legal action, as we can prove the vehicle had a fault prior to the sale.

I would recommend thinking twice and taking the positive reviews with a grain of salt.

22 juillet 2024
Avis spontané
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Réponse de Crusader Vehicles Limited

Dear Ilya,

Thank you for taking the time to share your experience.

We sincerely regret that you have encountered issues with the van that you purchased from us, and we'd like to clarify a few points to provide a full picture of the situation.

1. Pre-Sale Inspection: Every vehicle sold by Crusader undergoes an inspection to ensure it meets our high standards. These are done, where possible by a main dealer as we do not have on site technicians. We aim to address any potential issues before the sale for peace of mind.

2. Follow-Up with Vauxhall Main Dealer: In response to your initial concerns, we arranged for the vehicle to be sent to a Vauxhall main dealer for a thorough diagnostic check and lights and levels check. After careful inspection, the dealer reported that no fault was found at the time of the test. We take such concerns seriously, and ensuring that the vehicle is safe and fit for purpose remains our priority.

3. Warranty and Repairs: We understand that delays in securing an appointment with your garage can be frustrating. While we do not control the dealership's scheduling, we always strive to assist in expediting the process where possible.

4. Vehicle Return and Refunds: We take claims regarding vehicle faults very seriously. If a vehicle is proven to have a pre-existing fault that makes the vehicle unfit for purpose, we are committed to resolving the matter fairly and in compliance with any consumer protection laws. At the time of writing this email, no proof has been provided to us by any garage that the vehicle has any issues as mentioned. It is also fair to mention your initial complaint was 4 weeks into ownership, to which you had covered just short of 5,000 miles with no complaint.

It is important to note that we have served thousands of happy customers for 20 years who have had positive experiences with our vehicles and services. Our commitment to customer satisfaction is unwavering, and we work diligently to ensure every customer is satisfied. This can be seen in our 5* Trustpilot and Google reviews.

Best regards,

Crusader Vehicles

Noté 5 sur 5 étoiles

Excellent Service

A very personal experience. Kevin was always helpful and would do his best to sort out problems which occurred . Would recommend this company as this is the 3rd time of getting a new van from them over 10+ years and still excellent service.

22 juillet 2024
Noté 5 sur 5 étoiles

Genuine Integrity and professionalism

After a terrible experience with, what I would have thought to have been a competitor of Crusader Vehicles Limited, Kevin at Crusader was a breath of fresh air, he took on my case as a matter of principle and delivered a better deal and service than anyone would have expected.
If you want a minimal fuss, GENUINE professional, efficient top class service this is the company for you.

18 juillet 2024
Noté 5 sur 5 étoiles

Best Experience leasing a van

I am thrilled to share my overwhelmingly positive experience about Crusader Vehicles, particularly with Kevin Hampton who has continuously surpassed my expectations. Kevin's proactive approach and exceptional customer service have truly set him apart as one of the best in the industry.

I have had the pleasure of leasing 3 to 4 vans from Kevin over the years, and each transaction has been seamless and stress-free. What truly stands out is Kevin's unwavering commitment to customer satisfaction – nothing is ever too much trouble for him. He goes above and beyond to ensure that all of my needs are met and that I am completely satisfied with my vehicle selection.

In my opinion, Kevin is not just a salesperson; he is a true partner who genuinely cares about his clients and their unique requirements. His attention to detail, product knowledge, and dedication to providing top-notch service make him an invaluable asset to Crusader Vehicles.

I can confidently say that Kevin Hampton is, without a doubt, the best salesperson I have ever had the pleasure of working with. If you are in the market for a vehicle, look no further than Crusader Vehicles and ask for Kevin Hampton – you won't be disappointed!

3 juillet 2024
Noté 5 sur 5 étoiles

I have been using Crusader for the last…

I have been using Crusader for the last 15 years, they have been an excellent firm to do business with. on our last occasion we have leased a Kia Sportage which we are very happy with, Kevin Hampton has also been excellent with the purchase but also the back up service, i have already recommended people to use crusader and will continue to do also in the future

9 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Easy service and found the a right…

Easy service and found the a right vehicle for my business. Had a slight hiccup but the way I judge a company is how they resolve issues and Kevin Hampton rectified the problem with great efficiency and professionalism. Highly recommend

1 mai 2024
Avis spontané
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Réponse de Crusader Vehicles Limited

Well done Kevin and thanks Chris for your great feedback. Glad we were able to resolve the issues for you.

Noté 5 sur 5 étoiles

This is the second time I have bought a…

This is the second time I have bought a vehicle from kevin and as always the service was excellent

5 juillet 2024
Avis spontané
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Réponse de Crusader Vehicles Limited

Steve, great to hear this feedback and pleased we could provide you with the same level of service.

Thanks for your business.

Noté 5 sur 5 étoiles

Van of dreams

Recently purchased another van of our dreams despite this vehicle being hard to source. Kevin managed to pull out all stops and get this van to us within 3 weeks. Faultless again, highly recommend

4 juillet 2024
Avis spontané
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Réponse de Crusader Vehicles Limited

Thanks for the great feedback Andrew & Ryan! We're really pleased that we have been able to continually supply you with the vehicles that you need, on budget and on time!! Thanks again!

Noté 5 sur 5 étoiles

From first contact to couple queries…

From first contact to couple queries after delivery they were really helpful . Great price beating my usual provider . Definitely recommend.

28 juin 2024
Logo de Crusader Vehicles Limited

Réponse de Crusader Vehicles Limited

Hi Jeremy, thanks for your positive review! We'll pass your feedback on to Paul.

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