CTD Tiles Avis 

The only thing that would have improved my experience, would have been an ETA on the delivery day. Other than that, I was very happy with the service and products provided.

Customer service has not been the best from CTD.
I have had to chase them up every step of the way. I'm not sure if it is just how they do things or if something Went wrong. From out of stock tiles waiting for a delivery that wasn't turning up. The tiles were perfect when they eventually turned up a few days later. No response from email no courtesy calls. No acknowledge or receipt of returning tiles. Now it looks like I will have to chase a refund. Based off my experience I wouldn't reccomend CTD. I am disappointed because Ithey have lots of good reviews that's why I went to them.

Team valley
Darren was extremely helpful from discussing styles and size of tiles suitable for bathroom and en suite to offering advice with grout colour and for ordering in extra tiles so they were in stock if needed. Friendly and approachable answering all queries and offering his expertise advice.
The choice and quality of tile was great compared to other tile suppliers.

We visited CTD tiles today to get some silicone sealant that was used in our bathroom.Even though they did not stock what we wanted,they were very helpful and the polite gentleman knew where we could obtain it from and he phoned them to make sure they had the items required in stock.You were so helpful and polite.Will definetly use CTD tiles again.

We visited the Kings Norton branch today and a lady called Ria helped us out. She was amazing so friendly and helpful. Got us some sample tiles and helped us find what we were looking for. She’s a credit to your store

Excellent on line service and delivery on selected tiles. Good price and very pleased with quality of wood effect porcelain tiles for kitchen/dining room. Would recommend. Very helpful in Merry Hill store as well, ordering me one full size tile to try at home before ordering on.

I would like to thank Tina and Craig in the Coventry store for exceptional service with a good old fashion smile , they couldn’t do enough for you and even remembered your name when you went in , what a team
Thanks Tracy & Brian

Tiles were ordered on 18th June for collection on the 25th of June. As of 4th July they are still not at the store. Order cancelled as I had no contact from company at all regarding my order. Email sent on 2nd of July to cancel and no response from CDT, I've sent another email as a complaint today and now received a one line response. Absolutely terrible!

Delivered on time had no
Proplems..

I’m doing a complete refit of my bathroom and came across this company as my wife like some of their tiles. I’m glad I did because the customer service an overall experience is way better and way more personal that a huge DIY chain store and the products are better too. I’ve only been to the Royston store but they are simply excellent and friendly in there and can’t do enough to help me. Top marks from me for sure!

Visited the showroom and chose tiles to order online to benefit from free delivery. Tiles not laid yet but look nice and of good quality.
Staff were helpful and you can arrange delivery for a particular day.

I popped into CTD Whetstone, looking to purchase a few border tiles to place around the splashback for a downstairs toilet sink.
Jake the most helpful assistant managed to find the most perfect solution.
THANK YOU JAKE.

Lovely, friendly & very helpful advice.

Went to the store yesterday, Andy was a lovely man who let me have a free tile to take with me to see if it worked in our kitchen. When I went back to the store he was so helpful, kind and understanding. He took the titles to the car also wrapped them up. He is a credit to the company.

Went to order some tile cleaner which cost £11. Made me enter all the details (assume to collect my data) to then try and charge £40 for delivery charge! Be more transparent at the start, rather than wasting our time.

Absolutely shocking don’t go near them amy Birmingham very unhelpful Courtney Cardiff depot shocking attitude after spending nearly £4000 pounds with this shower and running my own business for 38 years I take pride in treating my customers with respect and value their custom since the time I placed my order to todays conversations nothing but assle and stress stay well clear of this shower and their badly trained staff

Very smooth and efficient customer service and no fuss delivery thanks

Really great experience all the way through! Very competitive price and fast delivery!

I havent opened the pallet yet but want to comment on what a charming delivery man brought me the tiles. He went above and beyond to be helpful and kind and this was much appreciated.