Was happy with purchase was happy with price was happy with delivery time However I specifically asked for my package to be signature protected ( signature required on delivery) as I live in an area... Voir plus
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Amazing service! At first, I was worried as I have never shopped for Jellycats from a different company other than the original. In doing so, I messaged CuddleCloud about the delivery etc and they a... Voir plus
I'm so glad I found this site! As a longtime Jellycat collector (and mum to two little ones who are just as obsessed), it's not easy finding some of the rare or retired ones-but this shop has such a... Voir plus
L'entreprise a répondu
Outstanding customer service, always go above and beyond and respond really quickly! Were kind enough to send me a photo of a few to choose from! Order was posted immediately and packaged really well.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique de cadeaux
- Magasin de puériculture
- Magasin de jouets pour enfants
- Boutique d'objets à collectionner
- Fournisseur de cadeaux d'entreprise
- Magasin d'articles saisonniers
Écrit par l'entreprise
At Cuddlecloud, our story began in 2017 with a simple yet heartfelt goal: to bring joy to families and children through the softest, most lovable Jellycat plush toys. As an official retail stockist for our newsagency business, we started with Jellycat’s iconic bashful bunnies—plush companions that are kid-friendly, washable, and undeniably adorable. Little did we know, those bunnies would be just the beginning of an incredible journey. Over the years, we’ve witnessed Jellycat’s evolution into a beloved global brand, expanding its whimsical range to include everything from cuddly animals to quirky Amuseables that brighten up everyday life. Every Jellycat creation is a testament to their unique blend of charm, quality, and imagination, loved by fans of all ages. As Jellycat’s popularity soared, so did our passion for sharing their magic. This growth inspired us to step beyond the newsagency model and create Cuddlecloud—a dedicated retail brand designed to showcase the full range of Jellycat offerings and more. Today, we are proud to be one of Australia’s favorite full-range Jellycat retailers, trusted by families and collectors alike. We owe our success to the incredible support of our customers, friends, and community. Your love for what we do has made this journey possible, and for that, we are endlessly grateful. Whether you’re discovering Jellycat for the first time or adding to your collection, we’re here to bring a little extra joy, one cuddle at a time. Thank you for being part of our story. Here’s to many more moments of magic together!
Coordonnées de contact
29 Broadway, 6009, Nedlands, Australie
- 0490427107
- info@cuddlecloud.au
- cuddlecloud.au
4,3
Excellent
28 avis
N'a pas répondu aux avis négatifs
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Need signature protected post
Was happy with purchase was happy with price was happy with delivery time
However I specifically asked for my package to be signature protected ( signature required on delivery) as I live in an area prone to crime. My package was sent without signature protected post and left out the front , spending over $150 i thought this would not be a problem, and if it was such a problem some communication would have been nice
7 mai 2026
Sent to the wrong address even when I…
Sent to the wrong address even when I changed on website and has not responded to any emails when asking to change address.
13 février 2026
Love the quality of the toys
Love the quality of the toys. Value for money. My favourite go to shop! 🤗
6 février 2026
Amazing service
Amazing service!
At first, I was worried as I have never shopped for Jellycats from a different company other than the original. In doing so, I messaged CuddleCloud about the delivery etc and they answered so promptly. My delivery came in TWO days, right before Christmas. I’m actually shocked. Beautiful service, amazing products and a great company. Merry Christmas and a happy new year CuddleCloud. I will be back to order more. ☺️❤️
24 décembre 2025
Avis spontané
A great company to deal with
Fantastic service, product description perfect and my items arrived on time and packed well😊
2 novembre 2025
Always a great experience at this…
Always a great experience at this store. Amazing customer service and products
12 août 2025
Réponse de CuddleCloud AU
Hi Jenni,
Thank you so much for your kind words! 🌸 We’re so happy to hear that you’ve had a great experience with us and love both our customer service and products. Your support means the world to us, and we look forward to welcoming you back again soon! 💕
– The CuddleCloud Team
Réponse de CuddleCloud AU
Hi Louise,
Thank you so much for your lovely review! 🐻 We’re thrilled to hear that you’re happy with your Charlie Bears and enjoyed our service. We can’t wait to see you back at CuddleCloud soon! 💕
– The CuddleCloud Team
Fabulous Service
Excellent and quick service. Easy to contact too, after selecting pick up by accident they were easy to contact and accomodate, organising my delivery to Adelaide immediately. Highly recommend.
2 juin 2025
Réponse de CuddleCloud AU
Thank you so much for your kind words! We're so glad we could quickly sort out the delivery to Adelaide for you. It was a pleasure helping out, and we truly appreciate your recommendation. Hope to see you again soon! 💛
Jellycat
The Bartholomew Bear Bathrobe Jellycat has been so hard to find, and this store had it in stock! Shipping was very quick!
7 mai 2025
Réponse de CuddleCloud AU
Thank you, Paige! We’re so happy we could help you get your hands on the Bartholomew Bear Bathrobe Jellycat—it’s such a favorite! Glad to hear shipping was quick too. Enjoy the cuddles! 🧸💛
Perth is so lucky to have CuddleCloud 🤍
1 mars 2025
Réponse de CuddleCloud AU
Aww, thank you so much, Innah! That means the world to us 🤍 We feel so lucky to be part of the Perth community and to have amazing customers like you!
Best site to buy Jellycats & other plushies!
I'm so glad I found this site! As a longtime Jellycat collector (and mum to two little ones who are just as obsessed), it's not easy finding some of the rare or retired ones-but this shop has such a dreamy range.
Everything was well-packaged, arrived quickly, and exactly as described. You can tell they really care about what they stock. Whether you're after a classic Bashful Bunny or something a bit more unique, this is the place to go. I'll definitely be coming back for more!
5 avril 2025
Avis spontané
Réponse de CuddleCloud AU
Thank you so much, Jasmin! 🥰 We're absolutely thrilled to hear that you and your little ones are loving our collection! It means the world to us to be part of your Jellycat journey—especially when it comes to finding those special, hard-to-find plushies. We put a lot of love into what we do, so hearing this truly makes our day. Can’t wait to help you grow your dreamy collection even more! 💖🐰✨
Jellycat Huge Curly Bunny plush
Gorgeous new release Huge Curly Jellycat Bunny plush. Packaged very well. Great quick delivery. Great communication. Highly recommend CuddleCloud.
30 mars 2025
Réponse de CuddleCloud AU
Thank you so much, Jenny! 😊 We're thrilled to hear you love the new Huge Curly Jellycat Bunny — it’s such a cuddly favourite! 🐰💖 So glad everything arrived safely and quickly. We truly appreciate your kind words and recommendation. Hope to see you again soon at CuddleCloud! ✨
Réponse de CuddleCloud AU
Thank you so much, Ashleigh! We’re thrilled to hear you had a great experience. Your support means the world to our little business! 😊💛
Outstanding customer service
Outstanding customer service, always go above and beyond and respond really quickly! Were kind enough to send me a photo of a few to choose from! Order was posted immediately and packaged really well. Would definitely buy from again
31 mars 2025
Réponse de CuddleCloud AU
"Thank you so much again, Ebony! 😊 We're thrilled to hear you had such a great experience. We always love helping our customers find the perfect pick! 💕 Hope to see you again soon!
Réponse de CuddleCloud AU
Thanks, Kate! So happy to hear you had a great experience. 😊 We appreciate your support and hope to see you again soon! 💕
Réponse de CuddleCloud AU
Thanks, Mike! We’re so glad your order arrived quickly. We always aim for fast shipping so you can enjoy your goodies ASAP! 😊 Hope to see you again soon! 💕
Super lovely!
The salesman was incredibly kind and helpful, looked up items for me and let me know when they would be coming into the store, and was really pleasant to talk to. I felt super welcome and will definitely come back.
27 février 2025
Réponse de CuddleCloud AU
Thank you so much, Jo! We're thrilled to hear that you had such a positive experience. Our team always strives to be helpful and welcoming, and we're glad it made a difference for you. We look forward to seeing you again soon! 😊
Réponse de CuddleCloud AU
Hi Aysha, Thank you for your very kind review. We are always looking at ways to deliver competitive prices and great service to our customers. We look forward to serving you again soon!
Best regards,
CuddleCloud
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