Culture Kings Avis 

Customer service ,what a joke. Give you the run around. It's bad enough they mark up their prices ,& then have a fake sale . They sent my parcel to a city that I don't live in . Never got a reply back, just a link that I couldn't use , as it was from a different country . Not bloody helpful at all

If there was an option to give zero stars, Culture Kings would be the prime candidate. My experience with their customer service has been nothing short of a complete and utter nightmare. I reached out to them for a simple request: to ship my order to Bulgaria, which they assured me was possible. But in a turn of events that feels like a bad joke, my order ended up being sent to Miami — a place I have no connection to.

The horror began when I tried to rectify this egregious mistake. Culture Kings' customer support might as well be a ghost service because all my urgent emails and messages might have gone into a black hole. Their response time is atrociously slow, and when they do find the time to grace you with a reply, it's nothing but unhelpful, templated responses that do nothing to address the situation at hand.

But it gets worse. Not only did they fail to correct the delivery address, but they also left me completely in the lurch, ignoring my pleas for help. The lack of accountability is staggering. It's as if once they have your money, you cease to exist for them. Their support is an illusion, a faint promise of help that never materializes.

I have been patient, I have been persistent, but Culture Kings has been consistently appalling. They've transformed online shopping from a convenience into a convoluted catastrophe. Their disregard for customer satisfaction is blatant, and their incompetency is on full display.

To anyone considering shopping with Culture Kings: run the other way. Save your money, save your time, and spare yourself from the inevitable frustration that comes with dealing with this company. They're not just a letdown; they're a masterclass in how to be the worst. Culture Kings is not just dropping the ball; they're throwing it into the abyss of customer service failures.

Do yourself a favor and find a retailer that respects its customers and understands the basics of e-commerce. Culture Kings clearly doesn't. Scammers is a term I don't use lightly, but how else can you describe a company that takes your money and offers you a headache in return?

Everything went smoothly and super fast delivering.

Bought a pair of shoes and decided to return them the next day as my partner didn’t like them. They said we couldn’t get a refund and had to have store credit or exchange. He didn’t like anything they stocked. So took a store credit only to be told the credit couldn’t be put against a name and email or phone number and the physical card had to be used which means we have to treat it like cash. The stupidest policy. And we can’t use it online. What happens if there’s a shoe that’s sold online only? If we didn’t take the store credit I’d never shop here ever again

Accidentally posted on Aus reviews. Bought in Sylvia park. Got an email from M Shears over a month ago to sort out and still no response.

I order two t shirts and a hoodie 7 days ago and have had no reply from them and have emailed but no reply don’t order from them absolute scam
And I would really like my clothes shipped

I love their customer service in-store, friendly and good at recommending items when I have no clue what's trending or if an item I want is not in stock! Their online store is all right but, the sizing sometimes is a struggle best to be in-store, but some items online are not store... Overall a good place to shop

Pros
- Good Streetwear brands
- A lot of shoe options
- Good customer service
- Cool Shoe claw machine hehe

Cons
- Limited store branch in NZ (only one... 😭)
- Music is too loud in the store, couldn't hear the worker
- Some of the clothing is limited and online only